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Product & services pricing
4.10/5
Chance of future purchase:
4.42/5
Shipping & packaging:
4.47/5
Customer service:
4.36/5
Return/Replacement policy:
4.10/5

Verified
2/5

2024-05-28

Matboard was nice. price was too high

"Matboard was nice. price was too high"

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Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your feedback.

We're glad to hear that you found the matboard nice. We strive to offer products that meet high standards of quality. We apologize if you found the price to be higher than expected.

Your feedback is important to us, and we continuously evaluate our pricing to ensure it reflects the value we provide. If you have any further comments or questions, please feel free to reach out to us.

Thank you for choosing us, and we hope to serve you again in the future.”


Verified
5/5

2024-05-28

Fast & accurate

"We received what we wanted very quickly. What more can you ask for? "

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Verified
1/5

2024-05-28

I did not receive my order

"As of yet, nothing has arrived "


Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your review.

We apologize for the delay in receiving your order. This is not the experience we want for our customers, and we’re here to help.

Could you please provide us with your order number and any other relevant details? We will investigate the status of your shipment immediately and ensure it gets to you as soon as possible.

Thank you for your patience, and we appreciate your understanding.”


Verified
5/5

2024-05-25

Great matboard and customer service!

"The mats I ordered were high quality, look great, and worked well for my project! The first shipment got mangled by our mail carrier, but Matboard and More did an excellent job of quickly sending replacements without fuss. I appreciated the care given to our order. Thanks!"

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Verified
5/5

2024-05-25

My mat and frame

"I could not have been happier with the frame and mat I received. It fit perfectly and the colors I chose set the picture off just like I anticipated. I loved the website and being able to download my picture and put it in the frames and mats to choose the best ones for it. My package came on time and was carefully wrapped to prevent damage. The cost was so much less expensive than going to a frame shop yet the quality was great! I repeat, I could not have been happier!"

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Verified
5/5

2024-05-25

A little pricey; but you get what you pay for!

"Perfect to specifications in every way; size, style, colors, and cuts. Packaging is so well done that there's little chance that it will be damaged in shipment. I'm very pleased with my purchase. Just beautiful. "

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Verified
5/5

2023-10-13

Perfect!

"Awesome seller! Speedy delivery and great product. Thank you."

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Verified
5/5

2024-05-24

As ordered

"Thanks for the mat board as ordered "


Verified
5/5

2024-05-24

So happy I found your website!

"I had a piece of art that needed reframing. The mat was a custom size and I could not find one that fit. I did not want to pay for a custom mat at a frame store. I searched online and found Matboard and More. I submitted the measurements from the old mat. I received the new mat in less than a week. The mat was wrapped and shipped very securely and fits perfectly. I chose the mat color Mist and it is a beautiful soft light grey."

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Verified
5/5

2024-05-24

Shocked

"I definitely thought this site was too good to be true when I finally found a place I could get matte boards for my odd size frames. I thought for sure I was going to have to buy something huge then hope I cut it perfectly to fit my frame. Somehow stumbled upon this site where you can order EXACTLY what size you want for a fraction of the cost I’ve seen anywhere else. Then, after ordering, I was certain at least one of then was going to come bent or ripped etc… They arrived in THE most thought out and pristine packaging I have ever seen a company achieve and the mattes are absolutely beautiful. If I could give this company 100/10 I would!!!"

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Verified
5/5

2024-05-24

Top notch!

"Top notch experience every time."


Verified
3/5

2024-05-24

Package protection was excellent

"The mat was cut perfectly to my order but finding details on the website was a challange for me even with much experience with website search skills. My original cut measurement was too large it turned out, but when I went to immediately re-order, the color of board I need was no longer available. The odd thing is the system was ready to send me exactly the same color board and cut if I did not change the size as I needed. Weird. "

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Rep reply posted 2024-05-24
A rep from Matboard And More, matboardandmore, has responded:

“I'm sorry to hear about the challenges you faced with finding details on our website and the availability of the color board you needed. We appreciate your feedback and will look into how we can make the ordering process smoother for our customers. Thank you for bringing this to our attention.”


Verified
5/5

2024-05-24

Prompt delivery

"Prompt delivery
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Verified
5/5

2024-05-23

Perfect!

"Very responsive when I had a question regarding measurements. The final product was perfect - measurement wa to 1/8th of an inch! Would order from Matboard again without hesitation. "

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Verified
5/5

2024-05-23

Thank you

"Great product and timing of delivery"