"The shipping box was damaged when it arrived on one corner, with the box actually ripped open and exposed on the same. The Matt although boxed to protect the Matt, was curled and creased on the same corner as the damaged shipping box. Because the Matt was black and in the corner, it doesn't show when framed, but I was upset that the boxed was obviously mishandled. I have pictures of the shipping box. "
"This was my first time ordering from Matt and more, and I was not disappointed. Exactly what I ordered was delivered in a very well protected package. Will definitely use them again."
"Just what I needed. Packaged well "
"Product was exactly what I needed to help me reframe a large picture. Delivery was timely. I am happy with the entire transaction. "
"Great customer service and attention to detail!"
"Exactly as I expected! And excellent packaging. "
"This was my third order of double window mats. Outstanding as usual. These mats make my prints look great. "
"Well packaged, just what I ordered!"
"The 2 mats and frame are exactly what I wanted. Looks great with the print"
"I have always used local custom framers, but when I had a big project that didn't require quite such detail, and with a short timeline, I turned to Matboard and More. I was NOT disappointed. They offer great value, spot-on delivery times, and good quality. I couldn't be more pleased"
"Excellent quality. Products received exactly as described and fit perfectly every time."
"Had a hard time framing as the outside diameter on the one mat was offset from the other one."
“Dear valued customer, oh no :( we are so sorry this was the outcome. We aim for perfection and we want to make it up to you. A special coupon is on it's way to your inbox for future orders if you could give us a second chance :)”
"Great product, great website. Easy to navigate!"
"Not interested in writing "
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Understood, and thank you for your feedback. If you ever have any questions or concerns in the future, please don't hesitate to reach out. We're here to assist you.”
"Wow, great price and rocket fast turnaround time. I ordered custom mats and the whole process couldn't have been smoother."
A rep from Matboard And More, matboardandmore, has responded:
“Hi Kim, our valued customer - please email us the photos at info@matboardandmore.com - we'll get this replaced immediately for you. In the future call or email us immediately regarding any damage or lost packages so we can get replacements our ASAP. Don't worry we'll fight UPS on this for you so don't worry about them.”