"Mixbook has very nice software, a quality product, and exceptional customer service. Production and shipping times are very reasonable."
"They do not have people to ask questions and some of my books did not come out the way I wanted.... The quality of photo's is very good-the hard cover is very nice- just wish there was a phone number to contact someone- that chat is not very helpful with issues or problems."
"The photobooks are lovely. Lots of intersting templates and backgrounds. User friendly.
The canvas prints are neatly wrapped and ready to hang.
Service is excellent.
Only complaint would be that coupons are often for US customers only.
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"Working with mixbook was great. The book i did came was very easy to make, and any problems I had mixbook was there to help. After finishing the book they said it would arrive on November 27 and it was there on time. The book was a success, my mom was very pleased as it brought out a lot tears as everyone looked through it.
Great job Mixbook I will be back to do more.
Thank you very much
Tom A"
"The final product (calendar) turned out well. The software to create the calendar could use some upgrades. You can't really edit without using their back button which undoes everything sequentially. You also can't shift whole pages around-for example, if you want to switch December's page with May's you have to redo both pages. Also, manipulating photos to fit in certain spaces is not intuitive and sometimes difficult or impossible. Zooming in/out is tricky.
I spent several hours creating the calendar for a youth group that is spread out across the country. I asked customer service if they could ship each calendar directly- "No, we don't do that." I followed up by asking if they could include shipping containers for each calendar (I would have been happy to pay extra)-"no, we don't do that either." How do you ship 1 calendar?
When I went to checkout, I was excited that my cost for the calendars was under budget-it was helpful to have a 50% off email deal. And, then-BAM-a $75 shipping charge for a single box ($330 order). Outrageous. I've worked in shipping and have had much larger items (furniture, fridge, wood burning stove) that have shipped for less or have even been shipped free. Mixbook, if you are going to charge an arm and a leg for shipping, be upfront about it. Nowhere on the website are approximate shipping charges given. If I hadn't already spent so much time designing the calendar, I would have cancelled my order."
"I loved it, so easy to use with options, made a book for each of my girls, some pics were to light to dark, out of focus n the tools on mixbook really cleaned it up, loved that I could add people's names so they don't forget their childhood friend names, I could put hearts n stars around pics, I could fill a page with one pic n put other pics in it, I could go on n on about the colors, stickers flipping a pic, the books r beautiful!!! 1 last thing, I had an issue using a coupon code, I sent an email was contacted in a day and helped me understand what I did wrong, cleared it up so I made a book for me lol"
"Cannot fault their customer service - impeccable!!"
"My books turned out beautifully. Company improved since last year, had bad experience then. Good job
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"The site was very user friendly - we tried a different site before yours and were not happy with it so looked around for someone else. I would definitely use Mixbook again."
"I have done several books over the years and have loved them, but had not tried the calendars. This year I did the calendars for my children and they are beautiful. The quality is amazing and the price was perfect. I am a loyal customer!! "
"I found Mixbook very easy to use and create my special book featuring my new grandchild.
I am excited to give this to my daughter as a special Christmas present and keepsake.
Mixbook was very affordable and of a high quality and I received it in under a week.
I can't wait to start my next book about our first Christmas together with our grandchild "
"Overall we were pretty happy with the calendars. There were a lot of templates to choose from and I liked being able to add birthdays and special events. A few issues were that some of my pictures were mirror imaged when the calendars printed. Also, a few lost the clarity they had when uploaded. The shipping was pretty fast but was really expensive. We chose regular shipping and live in the same province but there was only one payment option. We wondered if there was a pick up option in Calgary but couldn't find anything online. "
"I am very impressed with the quality of the Christmas card I ordered this year. The color is beautiful, and already people are asking me where I had them done! "
"They shipped late when we paid extra for faster shipping."
"I have used Mixbook several times over the past 5 years and experienced a high level of satisfaction. This time, however, was quite different. I had difficulty with the photo uploading process. Photos would appear to be uploaded allowing me to edit them on my page, then I would get an error message saying the photo failed to upload. It would disappear from the photo tray and from my page. The project took me 3-4 times as long as it should have.
I contacted the live support people and had a satisfactory experience with her. The suggested fixes, though, did not actually improve the process. I continued with the project because I had so much time already invested in it, and I don't love learning new programs. I am not sure I will try again. :( "