"Was very easy to place my order. I was concerned about my shipping and billing address being different. I contacted modchipstore through the ds-x forums and received a prompt reply from Jarrett who was quite helpful. He helped me to make a note on my order so that modchipstore knew of my recent move down the road and that the billing address for my credit card is still at my old address. Very helpful! Will continue to do business with these guys."

"This is the first time that I purchase anything from ModChipStore.com and I am very impressed with their customer service department. Specially Jarrett he has been very helpful to me, anytime that I ask him for any information I get my response within half an hour.

I certainly will continue to order from ModChipStore.com and will pass the word around to all my friends.

Thank you for being such a great company and keep up the good work. "

"Ordered DS-Xtreme. Excellent shop, very friendly people and very fast shipping. They ship using DSL and usually the day their stocks arrive so it takes a lot of shipping/customs hassle out. Prices ain't that high either. Definitely will buy from again. Thanks! :)"

"Delays with shipping the item, however the item was pre-ordered and ModChipStore.com had no control over when their stock comes in. They did explain the situation, and shipped the item as soon as it was in stock."

"This was my first time dealing with ModChipStore.com but I'd have to say that I've had some of the best customer service I've ever experienced. I've been able to talk to someone twice now on their Live Chat to inquire about my order and it's progress. I will definitely order from them in the future. AAA+++++++++"

"I had the best experience speaking with the live support guy in sales. He was EXTREMELY helpful, very nice, and very supportive in every way. I had my doubts about this company, but after this experience, I will never think that way again. I will never order from another company. "

"I used their live chat support on two occasions, support was GREAT. They were courteous and gave me great information about when my order was shipping. I have high confidence it will be in the mail when they said it will be. There is no need to worry with this site about lack of communication."

"Great company, support staff is a pleasure to deal with!"

"I ordered a DSX preorder, and more or less everything about the experience was fine. My only gripe is that the customer service is disappointing when the live support is not operational. Since my order I have placed 2 tickets, but the response email is never received. However, to alleviate that gripe, the customer support is always excellent when I *do* get a hold of live support. For example the rep I just got off chat with was very responsive, personable, and genuinely helpful. I only wish they would post some sort of schedule as to when live support can be reached, as having to periodically revisit the website to check the status is pretty annoying. Still, overall a positive experience all around."

"Order process was within 24 hours of purchasing the item, shipping went out immediately after the order was verified and accepted and received the product within 3 days flat. Listing of compatibility on item page on the site was not 100% correct but has overall delivered on the essentials."

"2nd day shipping was reasonably priced, order processed quickly, technical support helpful and responded promptly, sales support courteous and helpful. Solid reseller."

"It was wonderful. I am just waiting on my product. It was a pre-order so I should be getting it soon."

"All in all, I got what I paid for. It took a little time. I chalk that up to being an early adopter. "

"Excellent Prices and Service.
Ordered a "Passcard 3" on the 27th, it Shipped the 28th, received it on the 29th.

Will definately purchase from them in the future."

"Excellent customer service, and quick to boot. I will definitely be ordering from modchipstore.com in the future.

***UPDATE***
I received my product exactly as described and it worked perfectly; kudos to modchipstore.com!"