"placed two orders for living room furniture it arrive in excellent condition right to my door and before the expected delivery date"

"After searching the internet for my library chair, I found DA Stores/Modern Furniture Warehouse and was truly surprised how much cheaper they were than their competitors. They shipped it really fast and it arrived safely and I am very pleased overall with the entire process!! I will definitely return when looking for my future purchases...thanks for the wonderful prices and customer care."

"They stated that the product was in stock but then I received an email issuing me a refund. Quick response with the refund."

"Nice couch but SO SLOW - about six weeks late - and the customer service just assumes you should know their process - "

"Excellent experience! Easy, good price, items was easy to assemble!"

"On May 29, I called DA Stores/Modern Furniture and made it clear to the sales associate, Lidia, that I had ordered the desk to accompany me on a move to Toronto Canada and explained that the piece must be delivered by the week of June 20th, that it would be delivered to my garage (curbside delivery) and remain in packaging until my move to Canada. Lidia advised me that I should inspect the outer packaging upon delivery and it would be fine to store in a clean dry place on a pallet in my garage. The desk was delivered on June 9th and was not opened until June 20th (per the moving company's suggestion) as the mover's needed to inspect all furniture before loading the truck for the move to Canada. The original packaging was opened and we immediately realized that the upper right corner of the desk had been damaged in transit.

I called DA Stores immediately and provided photos as documentation and have had a total of 26 phone calls and 3-4 email exchanges with them and initially they were sympathetic and promised me that the desk would be exchanged (until they realized that the desk was out of production until August 29th) then they offered me 100$ to have it "fixed" until I spoke to a furniture repair technician who advised me that the desk was irreparable (it has a special lacquered veneer), then they told me that I would have to pay $550.00 to ship it back (because it was damaged and I wasn't willing to accept it), then they told me (after 26 phone calls and several emails) that I would be responsible for the full cost of the desk - $1450.00 because I didn't report the damage immediately (which is not in line with their own return policies as stated on their website which allows for 30 days to return/exchange a piece). They literally tried to force me to accept the desk until I spoke with my credit card AND the manufacturer (who inspected the pictures and suggested that DA Stores/Modern Furniture was handling the situation poorly).

I have since alerted my credit card and filed a dispute, have made a formal complaint to the California Better Business Bureau. In fact, they are noted to have an "F" grade by the California Better Business Bureau. I purchased almost 30K of furniture (all on the internet) and not once did I have a problem with any of the more reputable sellers (I cannot list them as it violates ResellerRatings policy). I will NEVER ever work with DA Stores again. Their customer service is terrible, the representative that I spoke with over a dozen times (Lidia) had no authority, her supervisor, Marie, never followed up, refused to return phone calls and could not be reached, the owner, David promised to resolve the situation and promised to do so by a certain time/date and didn't follow up. This company does not have integrity. It has been a very disappointing experience with lots of stress and frustration and I would not want someone else to go through what I did."

"The Sofa I ordered was delivered timely, free shipping and the price was considerably less then what I saw in the local furniture store. I would definitely shop DA Stores/Modern Furniture Warehouse again!!
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"Modern Furniture Warehouse had the best price BY FAR on the table I wanted to purchase. Shipping was free and faster than expected. The table actually arrived damaged (looked to be a manufacturing defect), but MFW customer service was extremely responsive and we got a replacement right away. I would definitely buy from them again!"

"I had a pretty good experience. I am a designer and was seeking a piece for a client's home.

After chatting online with a customer service representative, she actually called me back to place the transaction on the phone. She was thorough and courteous. The product arrived in the promised time frame. The product itself seemed to have a few manufacturing scuffs and bruises, but that is not from the vendor.

Overall I was pleased with my order."

"I purchased 2 sofas from DA stores. The customer service rep place my order incorrectly and quoted me the incorrect price. The manager agreed to honor the price then said he could not honor the price; although it was noted clearly in an email sent by a member of his staff. Needless to say, I was charged more.

Horrible experience. I would not recommend anyone to purchase anything from this company. I have wasted countless hours on the phone begging that my order be shipped timely. Countless hours trying to ensure the order was place correctly. They never call you back. You will be calling them over and over and over again. If you dont mind a headache, purchase something from them

Afterall that, the one of the sectional sofas did not angle to the correct side as I requested when placing the order. I requested on the same day a return lable so I could ship the sofa back. I was told I would have to pay $483 for shipping. I explain to the manager all of this and unfortunately there was no reasoning with them. Complete waste of time. So I now have 1 sofa that is completely useless. I am planning to sell on ebay, craiglist or something..."

"I did alot of searching before buying the desk. I found your site to have the best selection and prices, which included free shipping!We are very satisfied with the quality, workmanship and style of the desk. I will not hesitate to shop here again! AB"

"Do not buy from this store. They sell cheaply made furnitures with no warranties. Instead of buying from them, just go ahead and flush your money down the toilet. At least this way you want have to spend time and money to get rid of the broken furnitures."

"Excellent product well priced with a superior delivery service."

"I love the deals it appears to have online, but I've yet to receive my actual order, so it's too early to tell on overall experience ... but so far, they processed my order (or took my money quickly), and seem to have a great selection & value online via their site. Looking forward to getting the clock delivered!"

"Very pleased with the product and the customer service.The chairs were exactly as pictured and good quality."