"Ordered a Processor. I cancelled since they had no idea when they would receive it. Its been 30+ days no refund. All I want is my money back I dont know how this is so hard since they never shipped out my processor. Now Im being charged interest on the money they are holding..

Bottom Line Monarch is a reputable company just make sure they have items in stock before ordering. And Expect to wait 30+ days on credit. Other then that they are great.. "

"On 11/15/05, I ordered an Opteron 165 (OEM) from these guys. I was well aware of the fact that it was on backorder until 11/28, but being that the item was in high demand, I decided to get my name on one. Order was placed around 9:30pm. 4:45am rolls around and I have an email from them confirming my shipping address (made a typo and my card provider questioned it), sent them an email back around 8am, and it shipped on the 16th. Yes, shipped - the item came back in stock that day. Right now my Opteron is at the local shipper's facility, and will be delivered 11/21 - all according to plan. Overall, very please - got my CPU two weeks before I expected it!"

"placed the order for a creative labs webcam live ultra on saturday night and it was shipped monday morning and arrived on wednesday morning. It was one of the easiest online transaction i've ever made. I would recommend Monarch to anyone, as the web site was not only a breeze to navigate but it was informative as well. "

"Very Satisfied with Monarch Computers' product and prompt shipping. Prices were fair, and products came pre-tested and setup, which saved me the headache of performing a "burn-in"."

"Update:
Company is extremely responsive and helpful. Had a problem with an item that arrived scratched, and left an email for them on the weekend. I got a call back on the weekend and spoke with Sterling. He handled the situation and by Monday afternoon had a replacement part shipped, 2-day. Now that is what I call service!!!

Initial Review:
Originally I had a bumpy but ultimately surprisingly fantastic experience with this company. I ordered some products, which their website said was in-stock, and then received an email that one of the items was NOT in stock as advertised. Since I needed the part asap, I cancelled the order from Monarch and ordered from another vendor.

That night, I got a call from Sterling at Monarch computers, and he told me there had been a mistake, that they indeed did have the item in stock, and would I like them to keep the order--meanwhile bumping my shipping from 2-day to overnight?

I was shocked to get such personal service from this company. No company or system is perfect, and he explained that there had been some glitch in their software or stocking process.

So, I am very pleasantly surprised and pleased with the outcome. Would definitely do business with them again.

PS, Sterling called me at 6:40 pm my time (CA), which meant he was calling at 9:40 pm his time. Impressive!"

"Easy to use website. Wide variety of options and superior build quality. Very fast shipping!"

"Edited comment: They are quickly loseing ground. A large order they don't seem to be able to handle very well and get it out the door in a timely manner even though they say its all in stock. Its one excuse after another. Order is on hold..AGAIN."

"Originally I had posted a negative review about my order being delayed, but have now been blown away by their amazing customer service -- my order had been delayed per the obvious holiday rush, and have now had it upgraded to next day saturday delivery at no cost ;O)
I received an e-mail by upper managment, Sterling, whom left me his personal number -- I called and was nothing short of amazed by his comments and intent to please customers for the long haul. This type of personal attention to service is unheard of in online retail these days with all the shoddy companies out there. Sure, Newegg has shipping down to a science, but are they going to personally contact you and fix things in real time if there is a problem?? I don't think so. Monarch computer is clearly a company on top of their game, willing to bend over backwards to please the customer while at the same time dealing with huge volume and keeping their employees happy as well. I'm bewildered that a company of this caliber actually exists in online sales. Well done guys, and thanks again Sterling, keep up the good work. And of course, I can't wait to get my new x800gto video card and at the best price out there right now. Bye bye Newegg, it was nice knowing you, I've found a new retailer that is conveniently one state away instead of all the way on the left coast. Thanks again Monarch."

"Purchased a mobo/cpu combo from them with the "pretested" configuration which I could not find anywhere else. I alwas had the concern that I would order something online that will not work and have to send it back.
They shipped out my order within the estimated time of 1-2 days for the tested combos so that was cool.
I also unfortunately had an opportunity to test out their support. The price of my CPU dropped within a day of my order and I wanted to cancel or have them fix it. This is probably their major flaw as they don't have an option within their website to monitor your orders and choose to change your orders (I wanted to upgrade my motherboard to a better one after I clicked submit and read a little more about it but couldnt!) I decided to live with it but when I saw the price of my CPU drop I contacted them via email. (Their communication options are limited as well, but email support is nice). I sent it after their business hours so I recieved a reply the next morning when they opened. They didn't want to price match the prices, however Joe at monarch computers was kind enough to accept my proposition of some store credit for the price match.

So in all I would buy from monarch again... free shipping options or more discounts would make it much more appealing though. Their support is nice and fast, although mostly limited to email. Their shipping times are quite reasonable considering the factor of pre-testing. "

"A great site to order products from. Excellent service, fast shipping, had a great time ordering from them. I would highly recommend it to others."

"Ordered a evga geforce 6600 GT from monarch. They shipped out the order the very next day and I received my order in 2 days. Monarch uses Fedex express saver. The shipment did not have the invoice for sending the rebate. I mailed monarch regarding and received a reply with the invoice within 24 hrs. I used to shop at Newegg before but monarch has become my new number one online computer purchase stop. One thing lacking, is the website design. The site is difficult to navigate and search. Hope they fix this soon."

"I placed an order on Saturday evening, Oct 29th, for some OCZ memory, a 2 gig dual channel kit. It was shown as in stock and said "Usually ships in 1 to 2 days". I received an email Sunday that my order had been successfully charged to my credit card. I then waited for a shipping confirmation e-mail. Monday afternoon the memory showed up on their site as being out of stock, so I requested an order status by email. Late Tuesday , Nov 1st, I receive an answer that the memory had been "oversold" and ETA was Nov 25th.
They apologized, but blamed OCZ saying that there was a "manufacturing error" on the chips used to make this particular memory.
The fact remains that they charged me for memory that they did not have in stock in their warehouse, but showed as in stock on their web site when I ordered it!!
Blaming OCZ for this is highly unprofessional in my opinion. I contacted OCZ and they said that Monarch just made up the manufacturing error problem.
Several emails later, Monarch also accused OCZ of continually changing the ETA's.

The final straw was when my last request for status was answered by Monarch with an ETA and asking if I wanted to cancel the order. I replied back no that I would wait, and my reply email was answered back from Monarch again on the same day with a different ETA 5 days later than the first ETA!
Two different ETA's in 2 hours and they asked me again if I wanted to cancel.
At that point I had had enough and responded that I did want to cancel the order.
Monarch has lost a good customer.

Edit: After I posted this review, I was contacted by a certain Monarch representative offering a discount. I called him and the first thing he said was, "Oh, this is about the stupid OCZ EB memory (referring to the particular memory I had ordered). You don't know how much trouble that has caused me."
Unbelievable! He did later say he was very sorry for the trouble I went through. I didn't make use of the discount.
Listen up Monarch!
My problem isn't with OCZ, it is with the stock status of items on your site. Don't charge people for items that you don't have in stock!

Edit 2: Now Monarch is calling me a liar!!
"However if we talk to a customer and they tell us untruths and then further influence other customers who don't know they are not being truthful that isn't fair."

"At the time I spoke to him he said he completly understood and he was sorry for his comments here."
This is not true! I NEVER said that I was sorry for my comments here. I stated that I understood what the problem was with OCZ and that Monarch needs to upgrade their stock system so this problem doesn't happen.
Every statement I have made here is true and I don't appreciate being called a liar."

"Great communication throughout the order process. They kept in touch through e-mail and forums to make sure I knew the status of my order at all times."

"Great service! Especially from Chris regarding the status of a hot, hard-to-find product."

"Even though I live in the west I order from Monarch Computer Systems because their prices are lower and they ship faster than west coast retailers. Monarch's employees are friendly and helpful over the phone."