ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-03-31

Excellent

"Very prompt and courteous service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-31

Alignment on Van

"Got me in and out quickly. Explained all the details of what was done. Pointed out things on the car that I should take care of in the immediate future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-31

Great serve with a smile

"Sarah always answers my questions and helps to takes care of my vehicle."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2017-03-31

Oil change great service

"Went in for a oil change and they now have a forever customer. Thanks Monro"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-30

Oil change

"Got me in and out fast and in a timely manner."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-29

oil changes

"I will never go anywhere else for my oil changes because of the customer service as well as the value"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2017-03-28

Went the extra mile

"told me the things that were wrong with my car that made it highly unsafe to be driving and made sure i was aware "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-28

Best in KALAMAZOO

"Everything is ALWAYS done perfectly!"


Verified
5/5

2017-03-27

Excellent Service

"On time, Quality, respectful, trustworthy service every time...period!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2017-03-27

Forgot to rotate my tires AGAIN

"Marked my tires because they forgot before. Left car for day. Got there to pick-up because they said truck was finished. Told them tires weren't rotated. They said they were. I showed them the marks on tires. Had to now wait of them to rotate tires. Didn't even offer to comp the oil change"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-26

Amazing

"I went in for an like change and new air filter. They got it finished before expected. They replaced my old oil change reminder sticker and left the old one and air filter in the car for me to see. I didn't even ask for this. Dwayne is incredible guy and great manager. I will definitely be coming back and referring every single person I can!!"


Verified
5/5

2017-03-25

Definitely our "Go To" for service!

"The manager, Miguel, made me feel like a valued, repeat customer. He explained everything to me and helped me get Monro deals for my service. He save me over $50 on my service! He explains things well and doesn't make me feel stupid for not knowing cars. Every time I leave there, my car feels like magic! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2017-03-24

Always efficient

"Always have good experience there "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2017-03-24

Took a bit longer

"Good customer service got a deal for the extra wait"


Verified
5/5

2017-03-24

Great service

"Very knowledgeable and great service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges