ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-08-08

"I always have a good experience with Monro. The guys at the counter take good care of me and my car! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2015-08-02

"If there was anything else they could do wrong, I don't know what it would be. Got grease on the seats, ground up asphalt on the floor mats, put in too much oil when changing the oil, probably ruined the new radio they installed. That has to be the worst run operation I have ever tried to give my business."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-08-02

"very good customer serivce vechile done in a timely manner "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-08-01

"Super Fast Service, Courteous, and just AWESOME! Muffler & Exhaust pipes installed in under 40 minutes, My car is quieter than it ever has been... Loving it! A++++"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2015-08-01

"Went for an oil change; a little dismayed because I initially tried to make the appointment online a day in advance and then showed up at the time I requested only to be told that they didn't have time to do it that day and he had meant to call, but hadn't gotten to it yet. I had to call and set up an appointment for another (and called this time!) and it went fine. They checked out a noise I had asked about and gave the answer. Good service, but wish scheduling appointments were a little easier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-31

"The staff was professional and courteous. They explained everything they were doing so I understood. Their prices were also very competitive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-31

"Staff is very friendly and prompt."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-31

"always good service and reasonably priced. Have been going to this location for years!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-30

"I brought my car in to get my flex pipe fixed on my VW, phenomenal service was in and out within an hour, reasonable price compared to VW, I left with a huge smile on my face and my car sounds like new. I am so pleased with the service I received today."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-30

"The employees at Monro East Hartford are amazing. They are very polite and never try to make you buy something you do not need. Mr. Demoura was very pleasant and did a great job on my car. I would recommend anyone to bring their car here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-28

"Monro store on Far hills was outstanding the service was prompt & the station manager was friendly & helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-28

"Beyond satisfied with all services done at the Haverhill MA location. Manager Jim is very welcoming and knowledgeable, Jim as well as employees go above and beyond to ensure customer satisfaction. They stand by their work and will work well over hours to ensure the job is done. I have and will continue to refer people to them, I've never had better car care and such great customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-27

"The Vestal location is great. Jim and Jason are great guys and very helpful. They are willing to go above and beyond to make sure their customers are happy with the work. I highly recommend this location to anyone in the Broome County area looking for auto repairs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-07-25

"Monroe always provides excellent service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2015-07-25

"Untimely and unkind. Went in for a simple oil change and it took 2 days. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A