"Work was completed on schedule and for price quoted. No trying to sell me more work or services."

"as I stated previously, I will only bring my car to Monro's in Merrimack for service. To me they were very helpful I will trust them to do what is right for me and my car."

"The manager is nice but I don't feel that he's always genuine. The work is always done promptly, and I never have a problem getting in for an appointment. "

"Dale seemed very knowledgeable about mechanics and went out of his way to help me when he was left to run the place without a manager who walked off the job. Three other employees were on medical leave at the time of service."

"After my husband's recent massive stroke I have had to take care of things we used to share. The car was something he took care of. So, this was my first time addressing some concerns with our car. Monroe employees were friendly; explained what they needed to do; asked 1st if it was alright with me; told me approximately how long it would take so I was able to do some shopping near by; and made me feel they treated me the same as they would have treated my husband. I will definitely go to them when I am in need of their services again."

"Great service for basic repairs and maintenance ."

"Shop 62 Manager Anthony Magee's and technician Mike's professionalism and customer service were top notch today. All my questions were answered and they went out of their way to ensure I was satisfied with the service provided to my high-mileage vehicle. I service all 5 of my family's vehicles at this shop and I appreciate the way Mr. Magee manages and the professionalism and competence of his technicians."

"It took me a while to decide how many starts to give Monro on this review. Do they do a good job? Yes, they actually do. Are they overpriced? Absolutely. Do they mark up the parts? At least a few %. Do they tell you that you need more than you really do? I can't say for sure but I have never gone there without them telling me I need almost double or more work done than what I thought I did. (And by the way, I've built six vehicles from the frame up. I just go there when I don't have the time.) Don't get me started with their bait and switch oil change deals.... So I just had the brakes done on my 2011 Xterra. $1,047.04 out the door. About $650 in parts, $310 in labor, $39 in "misc." shop fees, and $62.00 and change in taxes.. (Why can't "misc. fees" be part of the cost up front?). Went across the street to price out equal parts at NAPA. About $400-500 for the top of the line parts. Ok not too bad. $310.00 in labor instead of taking a day and doing it myself? Ok not too bad again. I even had to bring my Xterra back to Monro to have the e-brake adjusted more. Again, no charge, no biggie, in and out.

Here's what got me.....

I just spent $1,050 there to have my Xterra brakes done. About twice what I planned on spending. But I at least knew that I now have all new brakes all around. I picked up my Xterra and low and behold, the rims looked like crap. They couldn't take the five or ten minutes to clean all of the old brake dust off of my rims. My vehicle looked the same as it did before I dropped it off. It was a lousy first impression. I am a customer service manager by occupation. I was appalled that the rims were not cleaned off. (I actually put the "bug" in the managers ear when I dropped it off, obviously to no avail.) If I were the manager there, I would insist that every car that has any type of brake work done have the tires and rims looking clean before the customer gets there. I'm not saying that they need to use that tire shine stuff. Just clean the dust and dirt off. I would have been 100% happy and satisfied with Monro if they had. That's my gripe, period!
"

"I am very pleased with the service at this location. Even though it is a chain, I get very personal attention. Even as a female, I know enough about cars that I know honest service when I see it, and these guys here are hard workers and treat people right!"

"I went for an oil change and was called and told my air cleaner needed to be replaced, and the cost was about 33 bucks. I told them no, and I would do it myself. When I went to get my car, I gave them my card, and they billed me and printed out the receipt, and off I went. I got home and saw I was billed for the air filter, so I checked and saw it was not installed. I returned right away, and was told they did not know how to issue a refund since their point of sale system was changed. That was a month ago. I have been to the shop every week, and have been told over and over it has been handled, but it has not. I disputed the charge with my credit card, and my next stop is the attorney general. "

"Awesome service and friendly
staff"

"I was pleased with how I was treated by the gentlemen at the front desk, is refreshing to be treated with respect and not talked down to just for being a woman. I will continue to go back to this shop. As well good work and not trying to rip me off just cause I am a woman."

"Took over 2 hours to complete a tire rotation and 4 wheel alignment. Did not tell me how long it was going to be and i was there when they first opened at 7:30am. The car still does not drive straight. Pulls alittle to the left. Horrible experience. "

"So far I have had good experiences with monro muffler/brake. I have gone in for minor things but have been treated well. I hope this will continue for my future visits to come."

"Walter is the best!! He explained everything before he started and thru the process. I'll definitely be back when I need service! I highly recommend the Monro station!"