"Good service, friendly staff, in and out quickly"
"The specialist was very engaging, accommodative and personally effected the desired work and excellent outcome four hours ahead of schedule."
"Overall I was satisfied with the work. But when I got home I noticed greasy hand print on fender of my truck. As an Industrial mechanic I would never leave a piece of equipment in this condition. I was kind of disappointed when I noticed this."
"I have always had very good service anytime I have gone to my local Monroe service provider. The shop is always clean and the staff helpful and courteous. I have never had to take my car back for any follow up service on a job they did. I have had everything from complete brake jobs to struts tires and alignments done. The prices are always very fair and reasonable."
"Very fast service, the manager here is very polite, the staff went the extra mile, at no additional charge, due to some incorrectly done work many years ago that was discovered when attempting to replace my muffler."
"I went here to simply get a replacement tire and when I finally picked up my car I noticed it sitting out in the parking lot UNLOCKED! Even worse, there was oil all over my back seats. The oil was STILL FRESH and the car had been in their care for several hours. I know for a fact there was no such stains on my seats prior to it being in their possession as I had just cleaned out the car knowing I would be taking it to the shop (I don't even work with or own anything that could have possibly produced the same residue, it did however look exactly like the car grease/oil that all the employees have stained all over their hands and shirts). when I asked the manager about it he practically called me a liar defensively saying his workers claim they never went back there and that "he believes them". I only wanted it to be restored to the same condition I left it in, but all he wanted to do was fight about it. If this is the kind of treatment they use on my vehicle when I leave it in their care I will be sure to never return. "
"friendly service explained maintenance needs and tire tread check"
"I love the guys at Kingston Monroe. They make you feel comfortable about what is going on with you vehicle without making you feel like you wouldn't understand. They are very personable. Always take my car there to get work done...."
"Terrible experience. Had to take my car back to the shop three times for the same problem and never got it fixed. Mechanics couldn't identify power steering fluid (red) from engine oil and charged me for an expensive part that did not fix my problem. After pick up my vehicle on one occasion, I discovered that they had left an oil rag under the hood. I will never recommend this shop or give them any business in the future."
"Friendly service. The manager provided a detailed explanation about the work my car needed and what exactly was done. They even allowed me to look at the part that needed replaced before doing the work, so I could see what was wrong, and showed me the newly installed part afterward as well."
"Shop 421 outstanding service; only watchout is Technicians are wicked slow; plan 1 day for a typical fast service."
"The guys at Monro Muffler and Brake were just terrific and finished my car very quickly. That was also good since I had to wait for them to finish it. All in all, they did a great job!"
"I know the Guys there and I trust them beyond belief. I had a good friend who got his start there and so I was able to get to know the rest of the guys around the shop.
They are honest and will show me the problem before fixing anything and I have Family going to the same location now. They are a great bunch of folks and if you take a minute to talk to them and tell them about your problem they will try to beat the best price around.
Good Bunch of guys."
"Joe Nenni is the best manager ever. He really cares about his customers."
"The staff were very courteous and knowledgeable. The work was done quickly and efficiently. My car has had no further problems."