"Communication was quick and clear. No BS.
The quote for my like-new Fujifilm X camera and lens kit was a good deal better than what B&H and KEH offered. Adorama's used department never even provided me with a quote.
Prepaid shipping to MPB. Immediate acknowledgement of receipt of my gear, and of their time frame to inspect it.
Quick confirmation of acceptance of my gear, and of the amount to be paid to me. This plus a direct link to a webpage for me to securely enter my bank information.
The payment showed up in my bank the next day.
Couldn't ask for more."
"I have purchased 1 body and 3 lenses from MPB and traded one lens and all transactions were great. I really like that they show you pictures of the actual item! Shipping my trade was very easy and their assessment of the trade was quicker than their standard turnaround! I have looked at KEH and don't like their rating system and the fact that they don't offer pictures of the item you are buying.
For used gear, MPB is my first stop!
I also like the notification feature where they e-mail you when an item comes into stock."
"The website works smoothly, email responses are timely, and shipping arrangements went smoothly. The pricing was fair for buying my used gear and selling me a Nikkor lens in excellent condition. "
“Thank you for the great feedback, we're really glad to hear you have been happy with our trade in service. We hope you'll enjoy using your new gear and we'll look forward to your next transaction with us.”
"Order a few things from them and its always here in 2 days ! Items are priced extremely well and are better than expected. Would highly recommend them !!"
“Thank you for the great feedback. We're really happy to hear that you've had positive experiences with us and look forward to hearing from you in the future. ”
"From the day I hit the purchase button to the day I received my Leica SL and a week into using the camera MPB has been class. Thank you, you made my photography exciting again "
“Thank you for the kind feedback and for trusting us with your order. We're really glad to hear that you were pleased with our service and the Leica SL that you ordered. We are looking forward to future transactions with you.”
"I was sent the wrong lens, but anyone can make a mistake. MPB was quick to respond to my concerns & reimburse me. Thank you. "
“Thank you for the feedback. We're sorry to hear there was an issue with your order but we're glad to hear that it was resolved quickly. We will look forward to future transactions with you.”
"This was my first experience using mpb.com and everything went smoothly. The site was very user friendly and easy to navigate. I especially liked the detailed descriptions of each lens and what was exactly included in the purchase. (Note: my purchase matched both listings.) Both lens were packaged well. I'd definitely do business with them again!"
“Thank you for the kind review. We're really glad that you are happy with our services and look forward to your next transaction.”
"MPB paid me what was quoted. The transaction was smooth and professional. HIGHLY recommend "
“Thank you for leaving us some positive feedback. We’re very happy to hear that the selling experience went smoothly and we look forward to your next transaction. ”
"The cost of a compatible battery grip for my older Canon 60D DSLR camera is relatively high, if you can find one. I veered away from a Canon version and previously bought a 3rd-party grip from another seller. While the 3rd-party product works well and is (by my estimate) a 100% physical replacement, it wasn't until my MPB purchase that I knew my previous product was so close to the real deal. After my recent purchase of a second Canon 60D camera body on MPB, I jumped at the opportunity to purchase a genuine Canon battery grip. The product was exactly as depicted online. My new (used) Canon grip was a fraction of the cost of a grip from any other source. Better yet, the grip I bought from MPB is in excellent condition and works flawlessly."
"I wanted to trade in my kit lens. I received a quote for my lens, packed it, shipped it, got a notification it was there. MPB inspected it and confirmed my quote. I paid the difference for the lens upgrade I wanted, choose free shipping and received my lens before the estimated date of arrival.
This was overall a great experience. I check the site daily to see what else has come in and I will buy more gear from MPB. "
“Thank you for the great feedback, we're really glad to hear you have been happy with our trade in service. We hope you'll enjoy using your new gear and we'll look forward to your next transaction with us.”
"The nikon D810 I traded for exceeded my expectations in it's condition.
Thoroughly pleased!"
“Thank you for the great feedback, we're really glad to hear you have been happy with our trade in service. We hope you'll enjoy using your D810 and we'll look forward to your next transaction with us. ”
"I've had several transactions now with mpb and in every case I bought an item that was fairly priced and honestly evaluated. They also paid me a very reasonable price for all the gear I've traded in. These guys will give you the best deal online and I've tried the "other guys" and usually felt ripped off. I'm still happily using everything I've purchased without a hitch. My most recent purchase was a very beefy set of Manfrotto Tripod Legs. There were in great condition and sold new for about $500. It was a joy to pay only $89 with free shipping!"
“Thanks so much for the lovely feedback regarding your recent experiences with us. We're happy to hear that you are enjoying the gear that you purchased and we will look forward to future transactions with you. ”
"I bought a VERY high quality still photography lens from MPB which I had modified for cinema use. The lens was described as "in excellent condition" and it was literally like new. The lens technicians literally complimented the condition and said that it was nearly perfect! I will always go to MPB first for all of my lens needs. I actually bought another lens from them that is a CINEMA ZOOM and I cannot believe how exceptional the condition is. I would have literally spent twice as much buying it brand new and I am so thankful that MPB has excellent quality optics at an affordable price WITH A WARRANTY!! BEST COMPANY EVER!!"
“Thank you for the positive review. We're really happy to hear that you were pleased with the lenses that you ordered from us. We hope you'll enjoy using them and we'll look forward to your next order. ”
"MPB, has made the process so easy that when I have unused camera equipment, that instead of messing around with EBay, Craigslist or others, that I just use them. "
“Thank you for the kind feedback and for trusting us with the sale of your equipment. We're really glad to hear that you were pleased with our service and we will look forward to future transactions with you. ”
"I have always had a good experience with MPB. Fair trade-ins, great communication, quick turnaround. "
“Thank you for the kind review. We're really glad that you are happy with our services and look forward to your next transaction. ”
"Sadly, in my experience, customer service has become a thing of the past. Not so with MPB. My friend and photography mentor found me an "excellent" condition lens (an essential lens for my bag) at a very good price at MPB. He is a repeat MPB customer, btw. I immediately placed the order. Within an hour, I received a call from MBP. Their representative was calling to double check the shipping address and verify the correct payment method. He was concerned that I might be offended/bothered by the call. Heck NO. I truly appreciated the added layer of security. This insured a prompt (which it was even with free) delivery. and that no payment fraud could take place. I will certainly return to MPB for future purchases. Additionally, I am in the process of identifying equipment that I may offer to MPB for their purchase. "
“Thanks so much for the lovely feedback regarding your recent experience with us. We're happy to hear you've received great service from our team. We will look forward to future transactions with you.”
A rep from mpb.com, amk006, has responded:
“Thank you for the great feedback. We're really happy to hear that you've had positive experiences with us and look forward to hearing from you in the future.”