"Everything works great, no problems at all!"

"Thanks anyway www.fransbos.nl"

"Ordered and paid for a SECOND copy of the Switch Converter Software then realized I already owned it.

Send a quick request for a refund and Christian responded quickly and thoroughly with the refund as well as a "replacement" link and key for my original version (actually took me from ver 5.9 to 6.15!).
After I made sure everything was up and running I deleted ALL upgraded version files from my second order.

Their programs WORK. And so does their CUSTOMER SERVICE.

"I'll be back . . . "

Pete King"

"I used the older version of the audio converter and disk burn but after swapping info over from old faulty PC to a new one my NCH files no longer worked. I sent an email to the Teck dept and within a few hours got an update with new registration code. Such quick and great response that I upgraded but software items and all was an easy task."

"Dissatisfied with a purchase, contacted NCH, refunded immediately. It's how a company handles problems that measures their attitude towards customer service. Will come back and purchase again based upon this experience. Well done and thank you."

"The request for a refund was prompt and initiated by Josh.
I live in Guernsey in the Channel Islands (Great Britain) which is not of the UK. Also known as GG GCI.
We are part of the Commonwealth like Australia, Canada, Malta... We have a lieutenant Governor who represents the Queen.
We do not pay VAT.
Your system for addresses and payments do not recognise this point.
This is a very simple thing for the software team to modify this having had to set up software to cover the problem in the very past.
This would save having to bother your staff each time I and others asking for VAT refunds.
"

"I have used Express Scribe for a number of years now. Having done a factory reset on my computer, I lost most of my software. It was so easy to return to the NCH website, download the new software and plug my pedal in to get started.
I needed the professional license, NCH were just an email away to provide me with my original registration key.... this is the second time I have done this. NCH customer service is awesome!"

"Whether I was too quick on the click I inadvertently ordered the wrong software...problem corrected pronto!
jbrad"

"I upgraded VideoPad to the latest version while in the middle of working on a video. Then I couldn't find the button that used to be there to take a snapshot of a frame. I put in a tech support request, expecting it to take a day or more to get a response, but it came back in 8 minutes with the solution. YIKES! THAT WAS AMAZINGLY FAST!"

"As my computer crashed, I contacted NCH to see if it would be possible to put Switch on my new computer. I sent the inquiry on a Friday, so I was prepared to wait several days for a reply, but I received a very prompt and affirmative reply....thanks NCH."

"I have limited experience with this software, but, so far, it has performed admirably - - converting .mov files to .mp4 quickly, efficiently and accurately. The same goes for the customer service in resolving a mistake I'd made in ordering. Definitely five stars!"

"this is very simple and very good software i like it very much."

"They answered what I asked.."

"I purchased the software at the end of a free trial period. Downloading was relatively easy but the registration process proved more complex and somewhat confusing.

After initially working well, within a few days the programme ceased operating and froze my Mac computer altogether. A self-loading screen wanted me to purchase a further upgrade which I didn't require, and offered me instead an option to 'restore purchase'. However this lengthy operation ultimately failed to activate on three occasions, retuning me repeatedly to the same screen.

Fearing the worst I contacted NCH and requested a fresh download. Within 48 hours I received an email containing an new download address, an assurance that this would resolve the problem and a series of clear, succinct installation instructions.

I was impressed by the speed and hassle-free nature of the response. The new programme worked well immediately and hopefully will now continue to do so.
"

"Highly recommend NCH products & support"