"Before this prior experience I had nothing but good things to say about NCIX. However, after what happened I will never be purchasing from them again.
I was gifted an LED fan and controller from my brother for Christmas. He bought it in mid November. My girlfriend got me the same thing, but in a three pack. Unfortunately my case only holds 3x 120mm fans; thus, only 3 of 4 could fit in my case. I tried to return the unopened fan + controller to NCIX and was told they could not take it because it was past the return policy. All I wanted was for the money to be put on a gift card as I want to upgrade the RAM in my computer at some point in the near future. I was told they could not take the fan back at all even though it was an unopened Christmas gift.
If you are purchasing gifts for someone DO NOT purchase from NCIX. I will not be purchasing from them anymore whether it is for myself or for a computer build for a friend and/or family member."
"I ordered an out of stock item which was subsequently discontinued. I called up NCIX and spoke to Giang Tran about it, and in no time he was able to transfer the purchase price paid to a new item and get it shipped out ASAP. Well done Giang!"
"I am more than happy to give NCIX feedback on their customer service. When I initially placed an order with their store to buy the parts needed to put together my first computer I was hesitant and unsure of which items I should purchase. Once my order was placed, I decided I needed to change some of the computer parts but worried I would not be able to. Fortunately, NCIX's customer service staff was happy to make the needed changes before my order was shipped to me. I look forward to buying with them again. "
"I messaged NCIX mobile App support because a promotion, using their reward points, was not appearing in App (it did however show up on their full site).
Will.i.am.NCIX, fixed the issue, promptly, and courteously.
Because of great customer service, and going that extra mile; NCIX will always get my business."
"I contacted NCIX through the live chat service and Giang was very prompt in sorting out an issue I had with an order shipment. I will definitely be a repeat customer. Thanks!"
"Hi,
I talked with Giang and he was very helpful in sorting out my issue and did so very quickly.
Hopefully the item will be shipped out as soon as possible.
Thanks for the great customer service"
"Giang Tran was able to help me swap out a power supply that was still not in stock after about a month for one that was! I'm hopeful still that I'll have it before Christmas:)"
"Today Giang helped me out by hooking me up with a motherboard that I thought became unavailable but apparently I just needed my man Giang to hook me up like a real homie would. Great service from NCIX today "
"I had bought a Galaxy Table S from ncix in 2015 and got damaged. I took it to the store that I had purchased it from September 20 2016 and I was told that they will either repair or replace it since the warranty was still valid. Nevertheless to say that as of today December 18th 2016 I have not received my tab back and despite my call to the headquarters last week and the assurance of rectifying the issue ASAP, I have not heard anything back from them. I am extremely disappointed and will NEVER shop with them again, very frustrating process and misleading information from NCIX has made it very clear that they DO NOT CARE ABOUT THEIR CUSTOMERS. "
"I've been buying from NCIX for most of my electronic needs for many years now. Great diversity of products, good availability, generally quick processing time. 9 out 10 the price is the lowest available online or very close to. And if they are not, quick and easy price match procedure. But the best part is the customer service. The few times I had to talk to them to fix an issue was quick and easy. "
"I chatted with Giang,
I benefit of an excellent service, he managed to fulfilled my order which has a backorder item.
I'm very pleased that the advisor succeed to ship all my items :)"
"This agent was so helpful with my order! He really took the time to help me, and we had a great conversation as well! I ended up with a better, cheaper product, with a quicker shipping option. I really enjoyed speaking with him and hope that he is commended for a job well done."
"Customer rep did an excellent job! Pricing is awesome as always too.
Keep up the good service!"
"I ordered a product on the 25th of November and my order is still stuck on payment validation (They billed my credit card the 25th).
I tolerate mistakes or slow times if you can justify them but I contacted customer support 5 times and no answers whatsoever even 1 week.....
When I got tired of emailing them, I called them directly at 11AM but an automatic message popped up saying they were closed....
Has NCIX gone dark??!! The product was the same price as amazon but since I lked NCIX's reputation I told myself I would encourage them but boy was I wrong. Worst online experience ever.
Oh and btw if an NCIX employee see's this, please contact me to cancel my order, I can't do it online. I'll just buy it on amazon and get it in 2 days...
I have had 1 good experience with them when they RMA'd my motherboard free of hasle, thanks for that at least...
but, none the less, I will not be shopping here again"
"I ordered for the first time on NCIX during their Cyber Monday sale. Because it was my first time ordering, I decided to use PayPal checkout instead of going through the process of creating an account. PayPal has been having some difficulties working with retailers lately. (I recently had issues using PayPal as my payment method over at Monoprice.) When I got an email from NCIX saying they hadn't received my payment and, after checking to verify that through my PayPal account I called up NCIX customer service.
The wait was slightly long (about twenty minutes) before I was connected with someone. However, Giang provided me with some instructions so I could pay through PayPal. Normally I wouldn't bother reviewing, however the customer service I received went above and beyond what I expected. PayPal payments usually have a processing delay of 2-3 days.. My payment was verified and the order was processed to be shipped within the hour. I also received a follow-up email from Giang personally letting me know that my payment had gone through and my order would be shipping soon. Well soon was the next day and I am expecting my order to arrive early next week.
Thank you so much Giang from NCIX customer service! I will definitely be shopping with you again, and I now know better to create an account and to keep an extra party (PayPal) out of the equation. It's difficult getting good customer service online these days, but it was refreshing to have my issue dealt with so quickly by a real human being who was knowledgeable and took the extra time to let me know the status of my payment."