ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-07-19

"I have been buying my PCs from NCIX for the past 8, 10 years. I also have been buying most of my electronics there too. I have nothing but good things to say. I highly recommend it and asked them to send me this link so I can leave this feedback for others to benefit from. Thanks Leadthaniel, you were great"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-07-18

"Excellent service and great selection and great prices. Plus there technical support is top notch! Such an amazing company, would recommend to anyone needing high quality computer parts, technical support and advice!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-07-18

"Erick Chmara helped me with my RMA process. Best customer service from an e-tailer ever and smoothest RMA experience ever.

Would come again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-07-17

"Good price on their products. Sale reps are knowledge and provide very good customer service. I deduct 1 star from return/refund is because they do charge re-stocking fee."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-07-15

"Computer parts are not worthy to review since you can get anything and be the same from elsewere. What i want to review is the excellent help I received from the email support. Fast and always willing to get the best out of everything I asked. From Bank tranfers to information about availability on items that I hadn't received yet. Fast and clear all the times I asked for anything. Definately my next computer build store."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-07-13

"excellent products and some of the best prices in vancouver"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-07-10

"Such an amazing chain of stores. Great layout, clean, well-stocked, well staffed. They are all knowledgeable, polite, quick and I have never been let down by them or the stores.

When something on special is out of stock in one store, they have done inventory checks and asked other stores to hold products! Today, it was getting informed advice on a new router to replace one that the wifi died on.

They have never failed me, and I doubt they ever will.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-07-04

"Got a $1200 PC from these guys. Shipped way faster than I thought it would, got to me within a week and that was after they put everything together and tested it. When it got to me there was no damage to the PC at all, was packed very well. I didn't run into any problems, other than installing the video card, but that was nothing more than a user error, computer works great! Going to be buying from them again!

Another thing is their customer service! I had asked so many questions both from the customer service department and the PC department and everything was answered very good within the time they say they will answer (1-2 days). Very happy with them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-07-04

"I needed a power supply for a HP slimline computer and HP Canada was not very helpful. I contacted NCIX tech support to see if they could help me as I couldn't find what I needed in the hundreds of PS they had. I got a very quick and polite answer back asking for more info on the computer so they could check HP for the specs. Again I got a quick reply with one option NCIX had for the power supply. I thank Erick Chmara for the excellent service and politeness."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-24

"-Found all the parts I wanted for a complete build
-Was going to build myself, but for $50 only I was saved a lot of time and potential frustration
-Got three items discounted on the price match
-Only issue was stripped thumb screw on the case's side panel. I was sent a replacement within one day by the warranty people (Darrel Graeme) so not a huge deal. Just figured since they built the system that should have been picked up right away.

Overall, very happy with my new computer (why did I wait so long to get an SSD?) and my experience with NCIX so far. Will shop NCIX again for parts or a full system when needed.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-06-19

"Very happy with NCIX's Customer service. I had a defective item in my latest order and the service guy (E. Chmara) made the RMA process very easy. Witch such great and fast customer service, I definitely won't be afraid of doing business with them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-06-19

"Great prices, especially with allowing price matching (and approving those requests quickly). Customer service is always fast to respond to questions, flexible to accomodate requests (e.g., adding an item to an order) and my recent RMA process was a very positive first-time experience.

Only disappointment is that I find more of my orders are coming from the Ontario warehouse, which means longer shipping times as a BC customer. Other than that, all other aspects are excellent and I would highly recommend NCIX.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-06-18

"I recently purchased a video card from NCIX. Unfortunately, it was not compatible with my system and I had to return it. I thought the RMA process would be arduous and I would have to fight for it.

I have to say I was quite wrong. I was helped by a very professional and helpful Technical Support Specialist named Erick Chmara.

He worked with me to resolve the issue, get the RMA and went beyond what I was expecting. For that I am extremely grateful and recommend dealing with NCIX. I have bought many times from them and it is the first time I had to use their RMA system.

I will do business again with them. Thank you Erick.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-06-18

"Ordered a custom PC build off these guys recently and I must say...wow!! Awesome prices, great customer service, called a couple times during the build to ask them to change parts or for status update and they were more than accommodating. Always a pleasure with NCIX, I've ordered many other pieces from them, but after receiving this PC had to write a review, the tech who built it did fantastic, very clean and professional looking build, he clearly understood exactly what I was looking for. I'm not taking my business anywhere else!! Thanks NCIX!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-18

"The customer service at NCIX was excellent. When there was a misunderstanding of information obtained from the website, I expressed my concerns and they were heard and acknowledged. In addition, the staff worked with me to find a solution to still provide me with the product I required at no additional cost. While doing so, they even found that I was entitled to a small refund, and processed that immediately. I was extremely happy with the service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A