"Went to the Aberdeen store and got what I needed with no fuss. Staff were friendly and very quick to help!"
"I've dealt with NCIX many times, both for in-store and internet purchases, ever since their first store opened in the 90's, and i've always received very good to excellent service. Yesterday, I bought a TV in-store. Osward Cheung provided prompt, courteous service, including spending a good deal of time helping me load the TV into my car (which was no mean feat!).
I've been very satisfied with NCIX over the years, and yesterday was no exception."
"I have been buying products from NCIX for several years and always had great service.
Not too long ago, I ordered three external hard drives and one of them failed early. Due to certain logistics issues with the manufacturer, NCIX agreed to replace the HDD by sending me a new one.
The communication was very clear through e-mail and I felt treated with respect.
A big thank you to Erick Chmara and the rest of the NCIX team for a quick resolution.
I will be looking forward doing more business with NCIX in the future."
"I was looking to build a PC, and was having trouble deciding. Cedric Cook was 100% truthful about everything and helped me right down to the little things. I would and will shop here again. Service was A+ and shipping was at my door a day earlier than I was expecting. Everything went together great and fired up perfect. Extremely happy with the build.
"
"Went to the location in Aberdeen center to look for a solid gaming Pc. Jeremy C. Was the salesperson that was taking care of me. Set me up with a great setup and was very knowledgeable about all the products I inquired about. Very friendly and personable. A absolute pleasure shopping there! "
"Order a bunch of parts to complete a computer build from the US branch of NCIX . Everything arrived quickly and in good order, except a case that was damaged during shipping. The customer/technical service departments, specifically Harley and Darrel, kept me well informed during the replacement process which was quick and easy on my part. I still can't believe the whole process from the initial order to receiving the replacement case only took a week. Thanks again. "
"Fast shipping and great customer service."
"I am so sorry for being late with this review. Please do not allow Mr. Brad B to look for employment elsewhere. I will hunt you down if you release him. He is a valuable asset to the NCIX movement. Whoever recruited him for the position in the Customer Care Division, I applaud you. Thanks for assisting me Brad and allowing me the extension so I could receive the rebate.
Regards, THe ROck.
"
"These folks had the best price by far for any retailer. They shipped out much faster than the website indicated and was exactly as advertised. The notebook bag worked great. Only real complaint was the website felt a little out of date. During checkout it kept suggesting insurance for a sub $100 item (which would be a waste) and the stock status didn't seem to be very accurate. There was also shipping charge, but still came out cheaper. "
"The service on the live chat was amazing. The problems are solved pretty quickly. Also, they have great deals on their website! Thanks NCIX!"
"NCIX consistently has attentive staff when you need something to get done. Making orders, requesting products, status updates and what not is a breeze when you message or call them. Some notable members that have been awesome with my company: Harley H.; Stephen L; Arthur Y.; All of whom often go beyond what I expect in their handling of my orders. I've been a customer with NCIX for more than 10 years, and will continue to be so if they keep staff on hand like the listed above. Prices and selection are always matched to the industry. Stock levels are typically accurate, and the in store location in Ottawa (Chris H.) makes it pleasurable to stop in and speak with staff. Thanks NCIX! To many more orders."
"Repeat customer to NCIX and this time around had an issue with one of the parts, however Darrel from the RMA department had me sorted out in a very efficient manner and got me a new piece with no problems."
"All I can say is that if NCIX has a store or warehouse located in your area, you should buy from them. Their prices are the lowest advertised on their site and if you are a premier partner, even better! I buy from them both for personal and for work needs. I deal with a lot of vendors in my role and they will always have the most competitive pricing and their service is amazing and responsive. They are still mainly a consumer retailer though. I can't find EVERYTHING but then again, my company's needs are pretty extensive. We are in the Vancouver area and their delivery times are normally next day or even same day if you really need it and order early enough."
"Excellent service. All the parts arrived well packaged and in good condition, right at the beginning of the estimated shipping time. The Customer service reps I spoke to to make the order were knowledgeable and friendly, and overall it was an excellent experience. Thanks NCIX!"
"VERY RESPONSIVE SENIOR LEVEL CUSTOMER SERVICE!
Ordered 5 days before an important personal deadline and, initially, there were mistakes made that placed the shipment beyond the deadline.
I was not very happy at all and made it known over the phone.
Early next day, a Senior Manager personally called, apologized for the screw-up and manually fixed the order so it would arrive well before the deadline.
Needless to say, I'm very pleased and impressed and, as the purchaser for my company, I'll definitely use NCIX for the new location rollout this winter."