"Just a shout out for Erick Chmara. The first time Ive ever done an RMA was with NCIX and the experience couldnt have been better. Erick did everything I could have asked for and more. My RMA ended up being painless and I will definitely be shopping with NCIX from now on.

Thanks again Erick, keep up the good work :)"

"A note to say thank you to Leadthaniel, a Tech Support staff member at the Ricmond BC store. He helped with an issue I had in my newly purchased computer from NCIX. Polite, professional, responded in a positive way to my expressed frustration. Thanks again Leadthaniel. If I have a concern about NCIX, it is based on the sales experience at the Coquitlam store. I recommend that time be taken to walk the buyer through the new computer system. This did not happen and I had to go back to the store once with the computer, and two other times via phone before I got in touch with Leadthaniel, who provided good technical support and advice."

"I was looking for a new workstation that was incredibly powerful, but extremely quiet. I based my build on one of NCIX's Extreme Gaming platforms, but completely customized the components to fit my needs. The Sales staff was extremely helpful in making recommendations to suit my needs and were very communicative when some components I requested were back ordered and made other suggestions to me.

The system was built and shipped to me in about a weeks time and it was packed extremely well and I received every component box with all the contents that it came with. The build was extremely tight and clean and care was taken to cable the system as clean as possible.

Tech support was very responsive to some concerns I had with the performance of the SSD's I had ordered and quickly provided me an RMA number for me to exchange them.

Overall, an extremely positive experience throughout the whole purchasing experience and I would certainly order a system with NCIX again and I would highly recommend NCIX to anyone."

"I had my doubts about ordering an untried product through NCIX, especially because of the potential 15% restocking fee. But when I did my first RMA (ever, lol) Erick Chmara from technical team was highly supportive and responsive to my request. He was very clear explaining the ways of returning my product, and also the circumstances in which the restocking fee does not apply. Happily, my return for a defective product was one of those cases, so it's great how NCIX takes care of their customers in this aspect! I wouldn't hesitate to use NCIX again when it comes to quality and great pricing!"

"Great build team with excellent communication between builder and customer. The team helps customize your build to your personal preferences through out the process, and keeps the customers informed regarding the stage of the build.

Excellent service, very impressed."

"I've always had good experiences shopping at NCIX, but my most recent one stands out. There was a sale on a Ducky Shine 3 keyboard, and only 1 unit was left in the warehouse. With the help of Mylinh Ly, I was able to place the item on hold, less than 5 minutes after making the request. Great service that was exceptionally quick, and helped me get a good deal on a keyboard."

"A big thumbs-up to Lawrence Lee and the NCIX team (Richmond, BC) for helping me with my RMA. To give you guys some context, the product I was RMAing had been purchased 6 months ago never unboxed until a week ago. I thought for sure there would be no recourse considering I'm well past my 30 days, but Lawrence and the team made it possible once again! Thank you so much for the exceptional customer service! You guys have been and will always be my one-stop shop for all my technological needs."

"I am buying from this store through internet since 2007 and I suggest you to stop going anywhere else. They have an amazing custumer service, competitive prices and have almost every parts you need to build the perfect rig. It is still a pleasure to do business with NCIX!"

"Went to the Mississauga location to order some parts for my PC. The associate Nick Choi, was helping me. He was very knowledgeable and patient with getting me everything I needed, and also took the time to follow up on purchases and keep me updated. A++ service. Will definitely be returning to NCIX and talk to Nick to purchase other computer related parts."

"Nick Choi has been the sole reason why I keep returning to purchase electronics from NCIX. His level of customer service and genuine interest in finding the best product to meet my needs is definitely the reason for my loyalty. He is always able to respond immediately (regardless of time or day) to any inquiry I have and provide his expertise. My only comment for NCIX is to continue to hire and breed such awesome employees!"

"Awesome customer service; prompt response time, easy to reach, and competitive pricing will keep me shopping for my computer build hardware at NCIX for a long time to come.

As a first time customer at NCIX, the excellent customer service I received from Erick Chmara (Technical Support Specialist) ensured I will return to do more business during one of the many sales/promotions NCIX holds throughout the year. My appreciation for this great customer interaction also extends to sales rep. Landy zhou.

Over and above customer interaction, keep it up."

"Purchased Corsair Vengeance 8GB RAM, 1GB WD RE4 HDD, EVGA 770 through Nick Choi from the Mississauga (Mavis) location and I can say that he's the best rep I've ever dealt with. He's prompt with emails and even responds to my emails after working hours! Nick is the reason why I keep coming back to NCIX for all my computer related purchases. I'd say, Nick gives NCIX a strong and positive image. Thanks for all your help and keep up the amazing work!"

"I recently ordered a few items, one of them was delayed in shipping. I contacted their customer support and spoke with Harley who looked into the issue and got the item shipped and even refunded the shipping for the delay.
It was definitely appreciated and I will continue sending my business their way."

"I ordered a video card and ended up sending it back for RMA simply because it wasn't as good as I'd hoped, Erick with NCIX was very helpful during the return process and extremely fair about shipping charges and fees. Highly recommend!"

"They were very quick to respond and solved my issue immediately. Will definitely order from them again."