"I recommend this store to everyone! My items arrived very well packaged, they sell great reliable merchandise and the customer service was top-notch! This store gets a 9.5 out of 10!!! =)"
"Very please with online ordering process. You had the best price for what I was looking for. Thank you!"
"This is the first time I have ordered from NWV Direct. It was easy and I received the product in a few days. "
"On March 23, 2010 I purchased a 3 piece filter kit and a wide angle lens for my DSLR. I was very pleased with the service and surprised by how quickly it arrived. I will very likely be doing business with NWV again in the near future."
"I could not believe the price I got for this product. I'm definitely coming back to this store! Very fast shipping, too. Highly recommended."
"Got the information from a friend; I ordered the same item--camera battery. Came on time, free shipping without problems just as she recommended. I had a very good experience with them. "
"In a nutshell, NWV Direct is a shady business at best. I recently Google searched for a specific Nikon flash, and NWV came back with the best price - about $100. I placed the order with no problems. The next morning a customer service rep calls to inform me that the flash I ordered is actually on back order for 6 to 8 weeks - a fact that was not published on the website when I placed the original order.
Here's where things started to go wrong. The customer service rep was very nice and apologetic for any incovenience, then offered to sell me a higher priced Vivitar flash, with more features and power, which they did have in stock. She directed me to their website so I could see the model which was listed for $269 - at this point she said they can knock that price down to $175. When I told her that I placed my original order based on price point, she put me on hold to "talk to her manager". She came back with a price of $149 with 3 day shipping, which I thought was a bargain considering the original sticker price. I agreed and my order was updated with this new model and price.
I immediately hopped back on the internet to see what a good deal I had made, and was dumbfounded to see the same model for sale at plenty of other shops for no more than $125. I even found a shop selling it for $99 with free shipping. I immediately called customer service back and cancelled my order altogether (which, luckily, they did before my credit card was run).
Long story short, I'm not a photographer and don't know much about cameras and accessories. I ordered the flash as a gift for my wife. I should have done my homework after I found out that my original order was backlogged. However, that does not justify NWV's sketchy upselling tactics for merchandise that is already way overpriced. I feel like I am a fairly savvy shopper, but was swindled on this particular transaction. The whole experience left a bitter taste in my mouth, and I will not be doing business with this organization again. I advise the same for anyone else considering buying anything from NWV Direct.
**UPDATE** 2 minutes after I posted this review I was contacted by NWV's customer service center to "chat" about this review. I did not stay on the line as I am not interested in doing any kind of business with NWV ever again - as stated in my original review above.
NWV - do not contact me again "
"Completely thrilled with my purchase!! Heres why: 1. online ordering easy, 2. BEST price on my item across the internet! 3. Got a person when i called!! Yes its true! Thanks so much guys for assuring me a specific ship date, prompt reply's and really taking an interest in making sure i was happy!! Will look you up first for my next geek need!!"
"When the product I had originally ordered wasn't available, NWV sent me a couple parts to replace it for the same price. Then when one of the parts had a defect (made in China :-), they replaced it without even requiring me to send the defective product back to prove it was bad."
"Don't do business with them online..call to order. I decided to oder a lens for my camera from this site even after reading the good and bad reviews from resellerratings and it was a mistake! Read the reviews about "bait and switch" it think its true. I was skeptical but after reading reviews about it I was on the lookout for an email or call regarding my item being on "backorder" or "out-of-stock". Sure enough, i got the call that my item was on backorder. The salesmen was polite and tried to ask me about my camera (probably to try to sell me a different lens)but I cancelled my order and recieved a refund quickly. I'm suspicious and wouldnt order from them but if you do be aware of what previous buyers have said!"
"NWVDirect send me an e-mail saying tha there was a problem with my order .... mmmm??? .... I replied the e-mail asking them to cancel my order. They did so without any problems.
**Update: The seller contacted me. They explained that the e-mails are "automatic" and they only wanted to let me know that the shipping was going to be late due to the holidays. Just because they cancelled my order with no problem and they seem to care about their reputation, I am updating my review to 3 check marks."
"Good price, quick shipping. Very good seller."
"odered an spare battery for my panasonic DMC fz35 camera. this battery seems to be a great choice and the power seems to last as long or longer than the original panasonic battery. "
"I ordered 2 Panasonic By iConcepts CGA-S006/CGR-S006A/1B High Capacity Rechargeable Lithium Ion Battery For Lumix Cameras (7.2 Volt, 1000 Mah) at $9.99 each, an excellent price, to replace 2 worn out batteries. Shipping was free. The batteries arrived in 3 days from date of order. They work perfectly. I am very pleased with the transaction."
"I was impressed with the accessories you have for my panasonic lumix, I purchased a slightly used panasonic that did not have all the extras, I orded the adapter and got it in about 4 days, I was out using it today. I will be ordering the other accessories from NWV Direct.
Very fast service, very easy site to use too"