" Too late for me! I did not read the reviews here on time before my purchase. Last night I purchased a canon lens which was advertised about $20 cheaper than everywhere else. Like many of you, I got the infamous call today that the item was backordered; but a much better replacement was available at a "slightly" higher price. I accepted the apparent "upgrade" and as soon as I got home, an hour later, found the item that was sold to me at $149.99 for $9.99 on ebay to about $50 on Amazon. I talked to Mark to cancel the order and he told me the item already shipped. Exactly an hour later after I ordered it?(How convenient)!!. Of course, the whole scam is that basically most of the items they sell are non-refundable that is why they tell you right away it already shipped. I will return this product without even open it and I will contact my credit card company to dispute the charges. I want my money back and if I can't get it, I will post on every camera/video forum and store rating websites I find on the internet, what happened to me. Thank you for reading! Buyer beware!
"
"I ordered a CGA-S006 Battery (High Cap) SE (7.2 Volt, 1000Mah) 5 Yr. Warranty for my Panasonic digital camera. I wanted to have an extra battery to have it ready any time. It has worked like a charm!!! Now I don't have to worried about not being ready with my camera. The service was excellent! I ordered it on June 15th and received it on June 18th. Incredible!! The price was unbeatable. I searched the internet and NewWorldVideoDirect.com was the cheapest I could find. Excellent service, Excellent price, Excellent product... Everything I was looking for. I am bookmarking this web page for the future. "
"Customer #:105604
NWV Direct provided me with excellent service!
Not only did they have what I was looking for at 75% LESS than the manufacturer, they shipped it fast. The product I bought was a knock-off but fit perfectly and saved me a bundle. All in all I would use them again. A GREAT EXPERIENCE!!!!"
"Great prices, lowest around. Quick shipping and great product. Will do business with again."
"BUYER BEWARE !! These guys are NOT honest. Bait and switch seems to be their M.O. I wish I had read the other reviews before I got the hard sell phone call from their sales dept. DO NOT BUY FROM THEM....you will get screwed and be very disappointed."
"I purchased a Panasonic brand battery, which was out of stock, but not indicated on their website. A rep from NWV Direct contacted me, and offered a battery "upgrade" in its place. The battery that I received was a no-brand 3rd party battery, and was not the Panasonic brand that I originally ordered, and of course I wasn't told that the new battery would be generic.
When I called to return the battery I was immediately asked if the previous Rep told me that they were sending a Panasonic replacement battery, and I said that they did....but the very rude Rep told me that they just listened to the recording and that I was lying to them.
This back and forth went on for about 6 minutes and then the Rep told me that he didn't care what I thought, and that he does this 100 times every day.
A refund is scheduled, but he said that they typically DO NOT GIVE REFUNDS!
UPDATE: Shortly after writing this review, I was contacted by the same Rep that I spoke to earlier and he wanted me to remove the review because it was incorrect. After failing to find the "incorrect" part of the review, he said that he would no longer refund my purchase. He semi-apologized for his behavior earlier and told me that I was the "very rude" one, not him. He doesn't understand that customers have the right to be upset when they get screwed.
After several refusals to take down the review he refunded my full amount, including shipping, to my PayPal account. This company is nothing more than a "BAIT AND SWITCH" company who doesn't stock the products that are for sale on their website. They simply tell you that it's out of stock, and then try to "upgrade" you to a better, 3rd party, product. Read the reviews, it is happening A LOT!
I have written the BBB of NY, as you should do the same if you have been screwed over by these sleazeballs.
http://www.newyork.bbb.org/
There are complaints about them already.
Stay away, you have been warned!!!
UPDATE: The 3rd party battery that they sent me, which I was given a FULL refund (including shipping) did NOT WORK. No wonder they refunded my shipping as well...they know that they are up to NO GOOD!
BE WARNED!!!"
"The people at NWV Direst where very friendly on the phone and helped me find just what I was looking for. Good Job!"
"I ordered 2 batteries and a charger for my camera. The service was excellent and the products were exactly as advertised. Very prompt delivery. Very satisfied overall."
"NWV Direct gave me great customer service and really addressed my need quickly and efficiently. I was leaving for a trip and really wanted an accessory for my camera to take some outdoor in direct sunlight - got me out the attachment for filters that I wanted right away quickly to make it in ample time for my trip. Great communication and follow up with the order as well. I had a great experience."
"Super fast delivery and superb product.I will definetly be shopping here in the future."
"Terrible Company to deal with no after sale support. Purchased BP-N40CL Battery 7-21-08 w/5yr warranty. Battery died 2-10-09.Only response was you have to deal with manufacturer. As of 7-4-09 still have not been able to get warranty replacement from manufacturer. Battery never in stock or some other excuse. NWV offers no after sale support to help cunstomers with warranty issues. Buyer beware."
"Fast delivery, good warranty on product, cheap price. You can't beat that. Thanks
I don't left a perfect rating because there is always a way to improve services. Good to do businness."
"I ordered 2 batteries from NWV for my camera and received them in 3 days. They were cheaper than the other sites I searched and they work great! I would definately order from here again."
"Good price. Fast shipping. No problems."
"I ordered a NB-2L/NB-2LH Lion Ion Extended Battery Pack for my cannon ZR200 and this is the first time I bought stuff at NWV Direct. The price was good, the shipping was fast, but the problem is that the battery may not be good. I have charged and recharged the new battery several times, but it never lasts as long as expected (actually, sometimes it is totally bad; it lasts for only a few minutes). I might have to consider to send the battery back to NWV if it keeps been like that."