"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I made a couple orders and apparently they broke them up into several more. My card confirmed purchase with me, which was a "decline" at Newegg. They didn't show that in their cart though - after the card succeeded, I got a success message. Then the orders got cancelled because of a "decline" and now they are out of stock for Christmas. I can't believe how screwed over I am after doing everything right."
"Hasn't code doesn't work at all"
"Because of a defective laptop I had to return it within the 90 days. I had purchased the 3 year extended warranty which should have also been refunded but it was absolutely impossible to get through to the company and new egg was no help at all. I still have had no resolution almost 6 months later. "
"I have had a few experiences, both positive and negative. New Egg has always been swift and courteous about resolving concerns, but my recent attempts to purchase a pre-built PC have been especially rough. New Egg "renewed" seems like a flagrant attempt to sell refurbs while pretending they are in "like new" condition. It left me feeling like I couldn't trust them the same after that.
I did have success with a "New Egg Renewed" 2080 card. Seems to be doing well so far. "
"kind of good,could be a bit cheaper"
"The refurbished machine I was sold has a faulty keyboard. Half the time that I hit the spacebar nothing happens. A totalnuisance. Otherwise, the machine is decent...I don't really see how this can be remedied without returning the machine--that I paid a pro over $500 to set up for me. So I guess the message is, beware when buying refurbished items...I would appreciate it if someone fromNewEgg would reach out..."
"Newegg has a habit of putting things on sale shortly after purchase thus negating any value in buying anything at new egg at any time. They then do not price match the new price."
"I've ordered from newegg before and have always been pleased, unfortunately this phone was sold as unlocked and two different carriers confirmed it wasn't.
I then had to order another phone elsewhere & had to wait longer to replace my personal cell phone.
Return was easy and straightforward."
“Hello Laura! We sincerely apologize to hear your overall experience with your phone order, and it looks like the phone was sold & shipped directly by the seller TekReplay. Fortunately, you returned the phone to the seller, and they refunded your full amount to your Affirm account without issue. If there's any way we can make it up to you, please don't hesitate in contacting our Support Team at 800-390-1119 or chats (https://kb.newegg.com/contact-us). We hope you have a great day!”
"Brandon G was very helpful helping me choose a new computer and printer. He answered all of my questions and
gave links to the products he felt would work for me. Due to his help, I purchased a computer and printer. "
"Josh was awesome and very helpful. He pointed me in the right direction and he assisted me with contacting the appropriate individuals. What started off as a bad experience changed after getting help. "
"I have been searching for a quality laptop with a dedicated GPU. I have finally found one at a price I can deal with. The laptop is in perfect condition and acts brand new. No scratches or signs of wear at all. Very happy and the service and product is beyond my expectations! At a great price too!"
"Have shopped here for years. Had a problem with a shipment and they took care of it quickly on the first call.
"
"Elise communicated with us quickly and promptly and did a great job actually figuring out what was going on and following up with us. You need more folks like her working at NeweggBusiness."
"Not super great but actually it's not bad for the money"
"They were able to solve my problem in just a couple of minutes, my customer support specialist Vince D did a great job and was very nice."
A rep from Newegg.com (USA), NeweggCommunity, has responded:
“Hello, we apologize for your overall experience with us so far on this CPU order. We see that the last contact you had made with us is in regards to a warranty request with the seller Super Flower on the Super Flower PSU that you purchased in January 2022. We also see that there was no previous contact with our Support Team about price match requests on your CPU order. However, you purchased the CPU with a $90 promotional discount which honestly is very impressive!
We do have a price match policy and honor price matches on items that are eligible for "Price Match Guarantee." For more details, please see link below and contact our Support Team if you need further explanation. Thank you, and we hope you have a great day!
https://promotions.newegg.com/nepro/16-2624/index.html”