"My order of a graphics card Hasnt even shipped and I need to cancel it so when I go to cancel it they say no even though it hasn't been shipped only the label has been made 1 Star I demand a refund."

"I have been shopping there for over 10 years with $1000's of dollars spent and they have NEVER botched an order .
RMA's are painless and take minutes, they re-ship just as fast.
The item descriptions are by far the best in the industry, if you ordered the wrong part, it's 100% your fault. "

"Normally when you can't find what you are looking for it's already a bad day and you definitely don't want to write a review but today is different as I was working with Azlynn.A.Villalba she stayed with me the whole time as we were both still trying to find the item I was looking for now like I said I didn't find what I was looking for but the fact that now like I said I didn't find what I was looking for but the fact that Azlynn.A.Villalba stayed with me the whole time just made the experience worth it I hope there are more people like Azlynn.A.Villalba who answer the phone when people call in for questions or looking for something thanks once again for your amazing service."

"I always order my major tech from Newegg for the competitive price, knowledgeable service people, and safe shipping. The only time I received anything DOA was when I ordered a refurbished item. Can't say the same of Amazon or other sellers."

"customer service is good and the executive is amazing "

"My experience with Newegg was outstanding! I had the privilege of speaking with Amber. I've never in my life had a more pleasurable, informative and not to leave out helpful experience chatting with a customer service agent than I had with Amber. Amber is the epitome of professionalism in my book. How fortunate I was to have Amber take my call. Newegg you have a gem, asset and to say the least the perfect representation of your company in Amber. Amber, thank you for your genuinity. Completely satisfied customer, Armando Garcia"

"I just had the very best customer service that a customer could possibly receive! The rep totally understood everything I was saying, automatically knew the return policy and directed me on how it would be handled and proceeded to support our agency by submitting a claim on our behalf. I was extremely happy with this service. I would definitely recommend Newegg to any potential customer."

"Item was as described, fast shipping, would do buss. again ;-)"

"I understand that in a pre-order I'm not going to get a product exactly when I want it. However, when I contact customer service, I at least demand, and expect the truth, so at the very least, I can make informed decisions. In a nutshell I ordered a motherboard a week ago, in which the release date is the 7/16. On this date, I politely asked through chat, if stock came in and what is the reasonable amount of time, I should expect my order to be fulfilled. They replied that they receive 300, and that it took a day to check it into stock, and to contact them the next day if I don't see an email that my order has been filled. So I wait a day, and thus I contact them today (17th), with the same inquiry, and CS replied, "We didn't receive any stock." So I asked, then why have I been lied to, at which they replied they are sorry for the understanding. I said, it's not understanding, it's intentional misinformation, the message was clear, and it was false. After multiple attempts to claim it was a "misunderstanding", and not admitting to the lie, she then said, "It's possible that stock did come in, and that all pre-orders for that stock was fulfilled, and that it went out-of-stock before your order was filled." umm.. which one is it? Why there stock or not? Why backtrack your lie, with another lie? What's the point of lying. So I told her that there's "not point in lying, and that if you told the truth, and stock hadn't truly come in, then I would have cancelled and purchased another motherboard in stock. But since you chose to keep this deception up, not only am I cancelling my pre-order, I'm taking all future commerce elsewhere." They basically responded by saying "Sorry for the MISUNDERSTANDING". LOL, even after all that, they won't admit they lied."

"This was the easiest return I could have had. I had messed up by not reading the return policy, it was a replace only, and when Drew G got on the chat they supported me and fully refunded my purchase even though I was the one to mess up. Keep in mind, read all the information about your product before proceeding to checkout. I did not and messed up big time, but Newegg fixed my issue immediately. Thanks!"

"I was first granted a refund on a item that normally isnt eligible for store credit, I was then able to purchase an item of equal or greater value(in this case greater) with cash out of pocket and have that initial store credit refund transferred back to its original payment once the claim was completed so I wouldn't miss out on an opportunity on a brand new item. I'm very grateful as many companies wouldn't have such great customer service!"

"Decided to return a graphics card for a different one. They gave me free 2 day shipping return label and free today shipping on the new graphics card. All of this because the graphics card was too big for my case. The mistake was my own and they really took care of me. Would highly recommend :)"

"I had ordered a laptop that then went onto a sale. I called to see if anything could be done and I was given a credit for the amount I missed out on. It is easily the best customer service I’ve ever had. 10/10 Renee"

"I had been going back, and forth with the company (Dell) I got my laptop from to get money back they promised me. They kept giving me different numbers to call, and redurecting me. Finally after over a month I talked to the NewEgg representative, and got to the bottom of it. He called other numbers himself, and finally resolved the problem in less then 20 min. Greatly appreciated his efforts!"

"The service rep I spoke to was very pleasant, courteous, very helpful and efficient in answering questions and accomodating my requests.
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