"I had ordered an air conditioning unit from Newegg a few weeks back, and never received any information from the company about shipping; to which the order never arrived on time. After calling and speaking with customer service specialist Irene, her level of professionalism, confidence, and ability to go above and beyond; she was able to figure out an issue that would have most likely been unsolved.

My experience with this representative and her kindness and professionalism is the only reason I am willing to wait for a replacement order to arrive. Knowing that Newegg employs specialists who are willing to go above and beyond to resolve an issue is more than enough for me to continue business with them. Not a great first experience with Newegg, but a FANTASTIC first experience with their customer service. "

"I got some G.SKILL TridentZ RGB RAM to supplement my existing kit, it sat around for a week while I re-assembled my PC. Upon booting, the sticks just refused to light up. The existing, matching kit of TridentZ RGB was still functional. After googling, and trying a myriad of solutions (software reinstall/BIOS update/enabling SPD write/switching around the sticks on the board) NOTHING would get this new kit to work. I could have just used the RMA feature on the site, but I can't stress enough how excellent Newegg's personal customer service is. It's always hassle-free, plus I had a question regarding my previous return of the glass side panel from a week prior. Coincidentally the very same rep helped me out! Thanks so much for all your help, Cid!"

"Best single source for computer/tech needs. As a long time builder for many clients through the years, I have always been able to fill my needs at Newegg.com. Easy to find what I need for any situation or any build. Great prices and service. I like the fact that they have over the years added items not related to computers/tech. Recently purchase a new taillight assembly for my vehicle that had been damaged. Price was better than anywhere else I searched and to be honest I was pleasantly surprised to find it on Newegg. Keep up the great work. I have no other reason to shop anywhere else for my needs. Thanks Newegg!"

"Unfortunately I received my new case and the glass panels were cracked. I called and spoke with Elias who, in a matter of minutes, had it all handled. A replacement is on the way and RA slip issued. Quick, fast response to remedy the issue. "

"Needed to replace a defective battery and Monica was very helpful! Her urgency to solve the problem was impeccable. Highly recommended for anyone needing any similar products. I'm thankful for her help and thank you Newegg!"

"Victoria B. Got my problem taken care of fast and efficent. Great cs"

"Today, consumers have a greater number of choices in the global marketplace. I wanted to let you know that I genuinely appreciate your superior customer service. Newegg's commitment to excellence is second to none, and their vision, innovative thinking, and yeoman service put the company at the top. If personnel are unable to answer a question, which is rare indeed, they immediately query their supervisors or managers for guidance and provide the necessary information to customers. Their attentive and alert presence and caring attitude make shopping at Newegg a pleasure. I applaud Brandon, Cid.J.Herrera, Donnie.D.Saldana, Heather.A.Snyder, and Keith.A.Haro for assistance with recent purchases. If Newegg had a 'Going the Extra Mile Award,' their worthy accomplishments and skills would deserve such special praise and recognition. Thank you, Newegg, for training and retaining such high-calibre employees."

"I had an incredible experience with Tammy! She listened to me, took time to understand my concerns, and offered great solutions. My issue was that the product that was delivered to me, came in damaged. It was clear that the shipping agency (UPS, FedEx, etc.) did not handle this package correctly. Tammy walked me through the steps to create a claim, as well as, gave me sound advice in how to proceed. I have gone through many customer service experiences and have never been treated as kindly and compassionately as Tammy treated me. I look forward to working with New Egg in the future for all of my computer needs. Tammy if you're reading this......You're a Rock Star!!!"

"I accidentally had a re-route on my incoming UPS package that NewEgg shipped to me, that UPS was unable to help with. I called NewEgg to help, and they had it fixed, re-routed back to my home address, within minutes!! I'm moving my bookmark for NewEgg above all of the other vendors I have recently used.

Thank you!!
"

"I bought a Xerox Color Laser MFP Machine 6-10-2019 from Market Place. I contacted the seller who sold the actual Printer, First initial is "NothingButSavings.com" could not help. I contacted once, sending email and second time Jason, Newegg Customer Representative contacted them on my behalf. There solution was to call Xerox ask for the solution.
After an hour with Xerox with No Solution. Call back Newegg, this time Tony answer the call. He too was courteous and extremely professional, help me. Check the notes, assess the issue at hand and with in less than 10 minutes problem was Solved. That's customer care.


Thanks Newegg

"

"Great prices and search function and incredibly helpful support staff"

" Edmund was very helpful with explaining the process of dealing with third party vendors. Although the problem remains he did everything he he could to help me even going as far as reaching out to the vendor on my behalf. I do hope I can get this problem resolved though. If the vendor doesnt get back to me Edmund told me to give newegg a call back so they could help me in other ways."

"Went ahead and contacted the manufacturer FOR ME which is straight up unheard of and expedited my return.

Amazing dude."

"I bought a Gigabyte board with a 4 pin led for my fans and I needed a 3 pin and they sent me a return label, gave me a refund and I ordered the correct board with the 3 pin connector. The whole process went very smoothly and I am extremely happy how easy it was. You’ve got a customer for life on pc parts!"

"The customer service representative was really helpful "