"The customer service representative was really helpful "

"So i ordered Tuesday in the morning. They didn't ship till Friday late at night. I'll receive my package next Thursday by end of day. So it will take 8 business days.
My problem is that throughout the ordering they were advertising 3-5 business days shipping. I know that handling is a separate thing, but they didn't mention anything about handling or that there's additional time for that, etc...
Facts are:
1. They were two days late to ship it compared to what they promised in the confirmation email.
2. Newegg representative wanted my to search their terms & conditions to find that there is a handling time that is in addition to the shipping time.
3. It will take 8 business days for me to receive my item.
I haven't used newegg or monoprice since 2010, because Amazon knows what they are doing.

Based on the facts above, they are a POS retailer. Change my mind."

"Dealt with Jeremy G. ; spent the time to resolve a issue I had with a purchase. Jeremy was sincere, knowledgeable, and came to a resolution EXCEEDING my expectations. Highly recommend Newegg.com."

"Great customer service, they sue patent trolls, and have great pricing. Whats not to love?!"

"Jeremy is amazing, I am a first time customer with New Egg and ordered parts to my new home address in Washington, DC. Being new to city living, this was my first time being the victim of a porch thief and when I came home to find my delivery it was gone. I opened a claim and explained my situation, Jeremy was able to find the best possible solution to ensure my parts were sent quickly to me and a refund began to process."

"I purchased an OLED LG TV from Newegg at a super price! FedEx delivered it to my home a few days later than promised although not NE fault. The picture was beautiful, the sound quality was the best I’ve ever heard from a TV. I was very happy with my choice, at first. However, after watching it for about 2 hours, it powered off on its own and would not turn back on. After about an hour, it started working again. I was skeptical but hoped the problem was just a fluke - a power surge or dip or something like that. Well it kept happening and when I called NE to have it replaced, they could not have been more helpful in facilitating my replacement. The new unit arrived a couple of days ago and so far, so good. The new TV seems to be working fine. I would have preferred to purchase it from the popular national brick and mortar chain with an alliterative name, hint hint, that claims they price match “any” price, BUT THEY DO NOT, just for this type of situation, but like I just stated, THEY WOULD NOT MATCH THIS PRICE! Hats off to the Newegg team, they get top marks from me!"

"Really good customer service, Liandra!"

"Customer support from Newegg is top notch, they are always willing to work with you for a resolution to any situation you can come up with. I work for a big brand PC/technology company and I always refer customers to Newegg when they want to upgrade parts."

"I needed to make a return for a defective desktop pc, and I had a very unpleasant time trying to get help from their live chat staff. In the end, they couldn't help me in a satisfactory way, so I made a call and spoke to Amanda.B.Munoz for assistance, and she did what I asked the staff in live chat to do for 4 days in a matter of minutes, all while being courteous and accommodating. I lost all faith in Newegg when their live chat failed me, but Amanda's exceptional service brought back a glint of hope in me to give Newegg another try. If anyone has issues with their order or products DO NOT try to resolve it with live chat, just give them a call and ask for Amanda!"

"glad i could write this review, Ezekiel did a great job handling my call and resolved my issue no problem. "

"I called in concerned about a gift card purchase that was still in processing, but I wanted to use it toward a purchase that had a promo code that expired on Sunday. Tammy in Customer Service worked hard to make sure that even if my gift card didn't finish processing before the promo code expired that I would still get the discount it offered. This is why I keep buying from NewEgg!"

"You want a good experience, a great service, with nothing to worry about from great products to damaged or defect items, Newegg is one place where they respect their customers and will not let them down no matter what. A great company, I will always recommend it to whoever needs any Computer related products. Thanks Newegg! I would like to extend my thanks to awesome support from Iverson l Ai and Lesley B Zou. "

"Called Newegg about problem why so long to get my product and it was checked and instead of waiting so long Newegg is sending me out another one right away caring about me the customer I give Newegg a 10 plus for caring about me as a customer."

"We love NewEgg! It is our go-to store for computer parts and accessories."

"I had make a mistake by ordering a water-cooling graphics card instead of a triple fan one. Cy was able to recall my order and put my mind at ease. When spending $1500 on computer hardware its awesome to know newegg not only values you as a consumer but also as a guest. "