"Spoke with Kyle at Next Warehouse to purchase (4) chrome pole stands for monitors and verify pricing advertised on the internet as well as the free shipping advertised of this product. Order was placed online for (2) because that was all they had in stock at the time. A couple days later we placed another order for two more and said we will wait for them to come off back order. Called Kyle to confirm the orders went through and they did. We then called back a couple days later requesting a tracking number as was told it will be provided in a day or two but the order is prepped and ready to ship. It was brought to my attention today Feb 3rd, that my order placed on the 25th of January will not be shipped because it was not realized by Next Warehouse that the items we purchased need freight shipping and free shipping was not available. The already purchased items sat in their warehouse until today with out any notice to myself that I will not be receiving the purchased items until I paid the extra shipping charges! If we had not called, they would have kept our $1400 for however long they could have and not inform us.
As informed by Kyle during my conversation today, there is a disclaimer that holds Next Warehouse to no obligation of invalid pricing posted and in the event of they will inform the consumer promptly. He was also quick to notify me that it was only 4 business days since the order was placed. Well Kyle, its been 4 business days that the item sat in your warehouse which you failed to promptly inform me that I was not getting!
Nothing but a headache! Will not deal with again. I will pay the extra to ensure I am working with legitimate people next time."
"I ordered an HP OfficeJet 8600 Plus from Next Warehouse. After placing the order on 12/19, I realized I hadn't done any reviews and immediately stumbled upon RR in horror reading the reviews. As scared as I was, I went to sleep and was greeted with a FedEx tracking number in my e-mail the next day. I had chosen 3-5 business day shipping but to my surprise it said it was out for delivery 12/20, the next day. I thought maybe I lucked out with NextWarehouse. Anxiously waiting for FedEx, they finally arrived.
To my horror, I saw an HP Officejet 8600 Plus box, bare. FedEx was delivering the printer box. There was no outside box and packing material, they simply FedExed the box by itself. However, to my surprise the printer was unharmed although the styrofoam was cracked in half. It was a miracle that it survived but I will NEVER ORDER FROM NEXTWAREHOUSE AGAIN. This is poor business practice and inexcusable shipping.
Heed the warnings on this site and find another vendor. Stay away."
"No complaints! Very happy.
I purchased a Netgear GS116E-NAS100 16 port network switch from NextWarehouse.com. I had read the many reviews about poor service after ordering. They did not come true. I ordered on the evening of Thu Dec 15, 2011 and the switch was at my door Tue Dec 20 before 10AM! The order tracking information did make me wonder, because it was showing as "In Process" all the way through most of Monday the 19th. The price was the best I found and it was free shipping as well! They offered 3-5 business day delivery for $3.99 and I took it. The package arrived in good shape."
"Below is the message that I sent to NextWarehouse - I think it explains the problem:
"This order was cancelled by you (NextWarehouse) because it is a "Discontinued Item." This caused a delay in us getting the product and your website still lists it as "In Stock". We even received a confirmation email and a delivery date!
"As we cannot trust your website's accuracy, we will use other suppliers when there is a choice (and there always is) of where to shop."
As stated, we will be using other sources from now on."
"I found Nextwarehouse.com about a year ago and have used their store to make company purchases every since. I have found the website to be very useful and have only had 1 problem with an item on backorder. Even then, they informed me that my item was not in stock and offered me the choice to wait for shipment or accept a full refund. On the rare occasion I have needed to speak with a live individual I have found Customer Service to be very helpful. Nextwarehouse.com prices are very competitive and they also offer attractive shipping options. Overall my company and I are very happy with the products and services we have received from nextwarehouse.com. To date we have placed over 30 individual orders with them and plan to continue our partnership with them into the future."
"****BE SURE TO READ THIS****
Read the fine detail!!!!!!!!!!!!!!! Insurance policy that they try to sell you with is a scam. You're responsible anyway for return and shipping charges as well as up to a 25% restocking fee (probably 25%). Pay the extra 5-20 dollars that you might save and save yourself a headache."
"They had the Crucial M4 SSD 128 gig drives advertised for $170 each. I ordered two and got the email that the price was wrong. They refunded me, but paypal has to wait until transaction clear before refunding my money. Nextwarehouses screw up tied up my money for a week!"
"Terrible service. Said had item in stock when did not. Then asked to cancel item. But, it had actually shipped, but they told me it was cancelled. Received item (though I had ordered from another place since cancelling). Then had to pay return shipping. Took three weeks to get refund after returning order. Not happy, will not order from Nextwarehouse again."
"Ordered 15 Coby TVs for the County. Got an email from NextWarehouse.com demanding an addional $ 126.89 for shipping insurance otherwise I get no insurance if the product is damaged in transit! I refused to sign a damage waiver or pay so the order was canceled. Seems they offer the lowest prices but make the $$ on the additional "insurance" they try toI sell you. If you waive the insurance and the product is damaged you lose on both ends. WTF...."
"Horrible experience, wish I had read more reviews of these cowboys.
I bought a projector alarm clock. It arrived in reasonable time and seemed to work, for about 10 mins, after which the projector would not display the time. I left it on for several days, reset the clock, same problem so it had to go back.
NextWarehouse make you pay return shipping on products. Not good, but it was in the T&C and I knew that when I ordered. When NW received the unit they tested it and said it worked fine so they offered to ship it back to me. I said it did not work and I did not want that one back. They should send me a new one. But they said it did work and that I should not have returned it if it worked. So much for the customer is always right, eh?!
I asked instead for a refund and they were prompt at doing that. Oh, and they charged me a restocking fee for the privilege of me returning a faulty item to them. So, all in all, I am $12.11 out of pocket because I had the misfortune to order from NextWarehouse.com. Never again."
"despite what i read, I still ordered from Nextwarehouse.com. although it said item was in stock, ordered it only to be called several days later and told that is wasn't in stock and was backordered if I wanted to wait 7 to 10 business days for it to come in. I called 9 days later and they told me of all things, Samsung had to make additional units to fulfill their request, I ordered a Samsung surround sound system, Had to laugh becuase I shopped around for a better price after seeing unit Samsung sight. When i returned to their sight after the delay and didn't see the unit, one of Samsungs sales reps told me that they sold remaining models and it was discontinued over a year ago. Nextwarehouse asked me to wait another week or so for the order to be fulfilled. Unfortunately, they're probably not stocking anything and purchase after we order an item and make excuses if they can't find it lower than your purchase price. The customer service people were courteous and very pleasant. I realize that the money I paid as well as I bet several other thousands is probably in some account drawing interest and making them money regardless of whether they refund your money or find some way to purchase what you ordered from someone else. Learned my lesson, customer nightmare are written for a reason."
"I placed an order with NextWarehouse for a laptop - I then noticed these reviews which put me in a panic. However, I received good feedback on the order progress and received my laptop in perfect condition 4 days after placing the order. Maybe they've cleaned up their act or maybe I'm the exception - but based on my experience, I have to give them a top rating."
"they had product listed as in stock, i paid, 4 days later they tell me it's on backorder. one of the worst things an online seller can do IMO. "
"Ordered some audio cables specifically because the price was good and the item said IN STOCK on the web site. Selected the cheapest shipping option, "5-10 business days", assuming that--LIKE ALL OTHER RETAILERS ON EARTH--that is a conservative delivery estimate.
Nope.
Turns out these fools don't even SHIP the item for over a week! And don't reply to emails in the interim. Thanks a lot for your deceptive business practices.
Never again.
P.S. Order shipped from "Neutron Express", so assuming they're the same company, avoid them too."
"RIPOFF ARTISTS! Don't buy from these crooks. I bought some DVDRs after reading their warranty page. The product was defective - and they wouldn't honor their own warranty! Then they wouldn't return my email. What "