"Scammy experience. I was quoted $220 for my unlocked, functioning ATT iPhone 4S. I sent in an ATT-unlocked iPhone 4S that was literally 3 days old--it was a warranty replacement from Apple because I had dropped my previous one and shattered the glass. Pristine condition with no wear, tear or damage. Fully functional when I erased it and reset to factory standards, and popped the SIM out. Packaged in original Apple box with accessories.
After inspection, received the following email:
"We have inspected your item 2383226 in order 889795 as follows:
Inspected Product Condition: Apple iPhone 4S 64GB (Black) - AT&T
Powers on and fully functional?: No Cracked Display?: No
Inspected Value: $110.00
I immediately emailed back what the actual condition of the phone was at the time it left my hands, and that I wanted an explanation, including pictures, as there was no possible way the phone had magically become nonfunctional. I also emailed that I knew the serial number of the phone I sent them (and I really did). I demanded the return my ORIGINAL phone to me (remember I said earlier: I knew the serial number and told them so).
Received an email back from them that the phone wouldn't work when they inserted a SIM card, but "just this one time" they would make me a courtesy exception and pay the originally quoted price of $220.
What this tells me that they operate a traditional bait and switch operation. Once your phone is there, regardless of the received quality, they are going to reduce the price stating some damage or breakage. However, if you complain loud and hard (I did by both email and Twitter), they will back down and pay you what they promised. Once the phone is out of your hands, you are truly at their mercy.
The only positive to the experience was that their customer service was swift to respond and resolve the issue. However, had they been operating on the moral high road in the first case, there would have been no need for the additional customer service step.
I won't use NextWorth again under any circumstance. Loosely interpreted, Caveat emptor!
"
"I was quoted $155 for a fully functional iphone with no cracked screen. Once they reviewed it they said the phone would not power on or was not fully functional and offered me $69. My phone was working just fine when I sent it to them. I requested that they send my phone back.
They contacted me again within 12 hours and offered to pay the full price anyway. They said the silent switch wasn't working for them, which surprises me. I think they should at least tell you what they found wrong with your item instead of just telling you it's "not fully functioning." However, their customer service responded quickly to the issue. "
"Despite some of the older bad reviews, I had a "gut feeling" that told me to go with NextWorth, and it worked out well. I traded in my old iPhone 4 and a Atrix 4G. They inspected the iPhone fairly quickly, and appraised it higher than originally quoted. There was an odd delay with my Atrix though - and after the quoted "3-7 business days" had passed I sent a message to their Customer Service team. They responded very quickly, had it appraised (for the quoted value), and had my check sent out shortly thereafter.
Overall, I'm very satisfied with the experience, and I would use them again.
With any of these trade-in services, be conservative about your phone's condition and follow the instructions to-the-letter. They don't want to get scammed any more than you do!"
"I have used Nextworth twice. The first time I sold my iPhone 3G (8 GB) in 2010 for $60. I just sold my iPhone 4 (16 GB) for $140 in October 2012. Both times I received the price that I was quoted for my iPhones. Both of my iPhones were in mint condition, because I use cases and screen protectors. I also made sure that my phones were packaged very well when I shipped them. I guess if your phone is not in the best condition, perhaps you are better off selling the phone on eBay in the "as is" condition."
"Very sneaky. I traded in my phone at a value of $72 in perfect workimg condition. They sent me an e-mail after inspecting my phone and said they were only going to give me $7.20 because the LCD screen wasn't working. I know for a fact that everything worked on the phone I sent them. I went on their site and found out my phone with a non-working LCD is only worth $5. I emailed them and demanded they send back my phone and called them theives. Less than 2 days later I received another email that they were sending the entire $72."
"Total Scam!! I sent two iPhones and was quoted one price and they got the phones and said they were -$50 less! Mtotal BS! Go to Radio Shack or Game Stop to sell your gear. I wish I would have done some research on Scam Worth first."
"Sent my iPhone in because they supposedly would pay me $60 for the phone. It was in very good condition, powered on & worked fine when I shipped it to them. I received an email after they received and inspected it saying that they wouldn't pay anything for it because it didn't work and wouldn't power on. They did return the phone to me, but they returned it without the SIM card, so now it is useless to me. I would NEVER attempt to do business with NextWorth."
"DONT trade your phone to nextworth, they are rip offs, you'd be better selling it on eBay. I sent in my iPhone, they gave me a pre paid ups label, I sent it on the monday according to the tracking it arrived three days later, never got opened or handled till almost two weeks later (their crap about 10 day turn around. On their website is not true). They inspected it said I wasn't getting anything for it because it didn't turn on. Well I checked it , charged the battery, and made damm sure it would power on so I know for a fact it worked. And so I asked them to return my phone they said they couldn't and basically sorry is gone! I told them in their terms and conditions it doesn't state that they keep the phone regardless, and it was my property and I wanted it returned to me. They still wouldn't return it, so I told them I was going to report them to the better business bureau for them stealing my phone and refusing to return it! They are a bunch or ripping off nasty theives, don't buy what they say theyll pay you for your phone, they will only create a fault if they cant find one with it, so they can justify why they don't want to pay u what they said. Or nothing in my case! Trust me, you at better off selling it on eBay then to a bunch of cons! "
"I attempted to trade-in my iPhone 4 for cash from NextWorth and have had a series of disappointments with them that I believe warrant reporting on. Long story short: At my request they returned an iPhone 4 to me that, unfortunately 1) has minor scratches; and 2) is a lower capacity, cheaper iPhone!
I had requested a return of my iPhone after they renegued on an offer of a quoted cash back of $276, offering me less than 50% ($115). I answered truthfully a series of questions before I got the original $276 quote and they subsequently offered the $115 based on a claim that the iPhone I sent in has a condition of "heavy wear". This was not an option for reporting and I can only infer that they seek to get people to send in their iPhones (after being quoted an attractive price) in order to have customers settle for the drastically reduced cash offer. I would not settle, asked for my original iPhone back, received it 10 days later, and received the wrong phone. I knew it was the wrong phone because all my apps, contact information, photos, etc., wouldn't fit in the iPhone. However, I confirmed with myself that this was not my iPhone because I made the trouble of going to an Apple Store, standing in line and getting a copy of my iPhone receipt (which I have in my possession) which has the serial number on it. Infuriatingly they promised to return my call, never did, and after reaching them and informing them that I have a copy of the receipt to mail them as proof of my purchase they stated there was nothing that could be done and refused to send back my iPhone! (It is now two weeks without my iPhone -- I had to purchase a Skype phone number to stay in contact with friends and family). And, I lost out on an opprtunity to submit my phone with another tarde-in program. I remained intent on getting my iPhone back and they offered to do that only under the condition that I deposit $276 (the amount they renegued on!) into their PayPal account! This they claimed was so that they can ensure receiving the "bad" iPhone back and they can in turn send me my original iPhone!!"
"The NextWorth trade-in program is a scam. Imagine if you were to sell something for $100. The person who buys it says it's only worth $40, won't give it back and only pays you $40. That is how the well-oiled NextWorth machine works, although with them sometimes you get $0 and there's nothing else you can do about it.
I've read stories about how if you've undervalued your item on Gazelle they'll actually increase how much they're giving you back for it. I've only heard -- and experienced -- NextWorth docking how much they pay out, and when they pay you nothing and then refuse to return your item, that tells you all you need to know about them.
When you send your items out to NextWorth you're completely at the mercy of their fraud. There are a lot of negative reviews out there about their deceitful business practices and they far outweigh the suspiciously positive reviews. You've been warned."
"I sent a first generation iPod in after a quote of $13.91, not much, but at least it was a little spending money. The device powered on and worked fine except it was having trouble holding a charge. I received an e-mail from them after they received it valuing it at $0.41 because they claimed it wouldn't turn on. I called bulls**t on them but they fed me their stock response about two independent inspectors classifying the item and claimed that it was attached to a power source when tested. After further investigation, it seems as if this sort of bait and switch is a common practice with this company. They cannot be trusted."
"Scam!!! Once you ship your item, you will not hear anything from them. If you still want to do a business with this scammer.. Make sure you pay an insurance for shipping...at least you have a record to against them"
"Got a quote from them to say my phone was worht $105, so I sent the phone in the original box with the manual, unused earbuds, charger and charging unit. They sent me an email saying that the wireless on the iphone is not working, (strange that it was functioning the day I wiped it out to send it to them), they offered me $42.00 for it. I said no, and asked them to send it back to me. I finally received the item this past weekend, with none of the accessories or box. I contacted customer service, they informated me that the accessories do not determind the price of the iphone so therefore are expendable. I informed them that it is clearly stated in their communication to include all accessories with the phone, if any are missing it would affect the pricing of the item. I received an email today from them that they will send replacements but it will not be what was sent. They are scammers, do not use them. I will post the condition of the replacement accessories when I receive them. It seems this is Nextworth way of doing business and I wouldn't trust them as far as you can throw them."
"On the Nextworth website, my two iPhone 3G phones were estimated at a sell value of $198 total. To my dismay, after I sent in the phones, I received a check stating that I would only receive $59.30 based on their subjective inspection. The phones were in perfect order. Now I am so angry about this situation that I am going on every review website about this company to spread word on how they robbed me of ~$140. These phones sell on eBay for $150-200 each because they are free of contract. I was willing to forfeit some of the cost to avoid the hassle of setting up the sale.
NextWorth is only worth it if you enjoy psodemy as well."
"Horrible experience. Sent my beloved iPhone 3G three weeks ago. The claim they never got it, so no phone + no money. Customer service non-existent. Avoid. "