"Sent them pristine iphone 7+. Packaged it carefully in bubble wrap etc.. Sent me fake pictures of a warped phone and said it was scratched and dinged! They said I must have sat on the phone to bend it. The crazy part is that this phone sat in a drawer, unused for one year. I then gave it to my wife who kept it in a purse for two months. Had a case and tempered glass on it. Bottom line is that these people are straight up cheats. Seek elsewhere for an honest company."

"I sent in my Iphone 7 that I've had for less than 18 months that I've had covered in a decal AND A HEAVY DUTY CASE along with a tempered glass the whole time. I never even dropped the phone! I was extremely careful the entire time. The phone was flawless when I shipped it to them for a quoted price of $250 on Jun 21st. Almost one month later and they are barely inspecting the device to tell me it's scratched and cracked!!! I sent them pictures of the moment right before I shipped the phone in a bubble wrapped box specifically made for cell phones and requested the pictures of the cracks on the phone. Come to find out half of the sim tray is gone and they try to say it was received that way. I told them well that's not how it was shipped and by the looks of the box that looked totally fine, there's no possible way the sim tray could have broken while in transit. So I told them clearly one of the employees clearly broke it because as clearly seen from my pictures the sim tray was completely in tact with no appearances of anyyyyyy damage when I sent it. They said there's nothing we can do because we only go off the evidence and information of what we have from our receiving inspection. So I said it's a sim tray so what, why's it $75. The rep said it costs $75 to repair the sim tray and have to take it off the price of the phone. I called apple themselves and they said any apple store will replace the tray with original apple parts for $10 and they'll even laser etch the imei # !!!!! What a total load of crap! So they refused to pay me the full amount of the quote and they refused to compensate me for damages they created to my phone when returning it!!!"

"I sent in my iPhone 7, filled out the form, and was quoted $250 for the phone. Upon inspection, they reduced the quote to $200, because of "screen scratches." I requested photos of the scratches they were referring to, and they sent me pictures of scratches on the back of the phone. When you fill out the form that goes along with your submission, there is no field related to scratches on the back of the phone. They are clearly leaving this field out in order to get customers hyped by the good price, and then once the phone is in their hands, they reduce the quote due to issues or categories they did not actually include in their initial assessment.

I went back and forth with the customer rep for 5 emails, and they refused to acknowledge the issue or give me the quoted price. Would never ever use them again. "

"Nextworth.com quoted They would purchase my Samsung Galaxy J7 (white T-Mobile 32gb.) perfect condition for $93.00 in the form of a check. I Sent them my cell phone and after t hey inspected it found out I was true to my description of the product/condition.So they sent out a check for the quoted price they gave me of $93.00 on the 3rd of January 2018..They said it could take up to 10 days to receive the check in the mail via USPS..It is January,8th and I'm still waiting for the check to arrive in the mail and they've been in contact with me after I asked if they knew an approximate ETA..They are located In Massachusetts and there was a big snow storm so theyy said it should've been here already but the snow storm could have hindered the mailing process..They said it should be here tomorrow 01/09/2018 and to look for an envelope marked from "PRISMO"..They seem legite and as soon as i recieve that check i will definitely post another positive review confirming I received payment for my cell phone!!Thanks again NextWorth!!Anyone else know how long it took to receive the check payment??I live in central Florida and they're in Massachusetts so that's at least 3-5 days I would think..Hopefully i receive the check in the mail soon!!Best Regards,....Patrick"

"After inspection of my iphone, I was quoted less than I was expecting for my trade. I emailed in asking why and an extremely nice customer service rep gave me a call to explain. It turned out part of it was my mistake, I had quoted an iphone 6s and actually had a iphone 6 (not an "s" - how confusing!) The other part of the deduction was because of a few small scratches to the screen, which she gladly offered to credit back as normal wear and tear. I appreciated the friendly call and will be using them for future trades. "

"I was very hesitant when using next worth based on some of the reviews on here. So I was overly cautious in my approach, I took photos and video of my phone before sending it in. After waiting a few days for the status to change, I started getting nervous, so I reached out to the customer service to see why my package, which had been delivered 3 days earlier, still showed "in transit". I sent my message at 9pm CST and received a reply from Jen at 5:35 am stating that the package was in their warehouse house. Due to the change over of iPhones ,there was an increase volume of phones to inspect, so there would be a slightly longer time to review.

A couple of days later I got the email that my phone had been inspected, and to my delight, it was not only approved for the price quoted, they said it was worth more money, and gave me the extra on top!! How can I argue with that?

While I can't speak for everyone else's experience, my experience was great
"

"I packaged up and sent my iphone 5 to Nextworth and shipped it UPS. I have confirmation that it was received on August 4, 2016. When I had heard nothing from the company, I went online to check and put in my email address and tracking number that was in the email sent to me by Nextworth. It says no such order exists. I called Nextworth on the 19th and they could not find my phone either except to tell me it was received. The woman said she would call me back after checking with shipping. I have heard nothing further. I tried to call today on several occasions and all I got was a voice mail. Now I wish I would have paid attention to the negative reviews here and not wasted my time. And so far, I'm also out my iphone!!!!!"

"I sent in my iPad Mini 2 for resale. I had received a quote of $115 from Nextworth. Upon inspection, they came back with a valuation of $80. When I asked them why the lower number they said my iPad was the older Mini model, not a Mini 2. I felt that I was being accused of trying to pass off a Mini as a Mini 2 and had them send the unit back to me. While waiting for my unit to be returned, I did a quick internet search for how to verify if an iPad is a Mini 1 or 2 and found that the easiest way is to note the model number on the back of the unit. On the Apple support page, they have all their products and the corresponding model numbers. I looked up a white 64 Gb iPad Mini 2 wi-fi + cellular and discoved that it carries an A1490 model number etched on the back. When I received my unit back I checked the model number and found that it was A1490, thus proving that it was indeed a Mini 2.

I will never do business with this company again. If you do, you should make a record of the model number, serial number and take some pictures of your unit before sending your unit in to protect youself against fraud by this vendor."

"Terrible company. I sent them an iPhone 5S in flawless condition & they fed me the same lie about the "pinkish hue" as Lmo18. What a coincidence! They reduced my offer by nearly $100. They offered me $96 for an unlocked 5S in perfect working order with NO scratches - not even one! What a joke. Don't trust the quote you're provided at all.

Unbeknownst to NextWorth, the phone was removed from its box upon arrival in 2013 & placed directly into a case with an additional screen protector, which is where it lived for two years.

Additionally, they emailed me when my order arrived at their location and stated that it would be inspected within 2-4 days. It was not; I had to email on the 7th day and was magically notified (with an accompanying lowball offer) that my order had, amazingly, been inspected just a few hours later. Miraculous!

Never again. Don't waste your time.

Edit: I encourage any prospective customers to review their passive-aggressive (and sometimes outright ridiculous) responses to other customers with complaints. How sad that they lie to/about people so often. Curious to know how they re-inspected my phone when, according to them, it had already been shipped back to me before I wrote this review.

Edit 2: I sent my phone to a competing company. They said the condition was just as I described and are paying the full amount. Ha!"

"Bait and switch. They give you a reasonable price to send in your iPhone. And when they receive it, they make up a malfunction that didn't exist before you sent it in and then lower their offer. They said my screen had a pinkish hue to it. I have pictures of my iPhone before I sent it in and there was absolutely nothing wrong with it. I took their offer anyways without argument because I didn't trust they would sent it back to me in the condition I sent it and then be screwed by someone else. So beware, their offer will be smaller after their "inspection"."

"I bought an iPhone 6 back in February/March, and have had it in a protective case ever since, never once has the phone been dropped, it was in PERFECT working condition and looked brand new. I got the new iPhone and decided to sell my 6. NextWorth quoted me 280, which was way below what I could get other places, but I needed the money, not a gift card. I sent my phone in and they sent me back an email stating there was a "scuff, scratch, or dent" which is absolutely inaccurate. The phone had none of these things when I sent it and I know it wasn't damaged in shipping because I put it back in the original iPhone box, wrapped that in plastic bags, and then surrounded it with packing peanuts before taping up the shipping box, FOR THIS VERY REASON.

They offered my 35$ less than what they originally quoted. This site is an absolute scam, I suggest you take the 350$ gift card that a store will give you, or sell it on eBay for a ridiculous amount. DONT use NextWorth, they will make up false statements about your phone to try and short change you. "

"Quoted $130 for iPhone 5 before iPhone 6s release. I sent it in and verified condition matched every factor. Two weeks later I get a revised quote for $76! $54 less than I expected. They claimed the screen had a defect but I did not have any problems. Too late for me to get anything more for another trade in so I'm just scammed. Don't use nextworth! "

"Sent in 2 iphones, thought they were model 5S, but they are model 5. Nextworth appraised them as 5's. Offer on one phone was as their website states for the value of an iphone 5. The other phone they stated has LCD discoloration, which it did not have when it was in use, and they offered $66. "

"I wish I had read the one-star reviews here before sending my iPhone 5 to Nextworth, a company I'll never do business with again.

They gave me a quote of $118, so I sent them the phone, which was in perfect working condition - I had been using it until two weeks before when I decided I wanted the larger iPhone 6 Plus. A few days later, they sent an email telling me the iPhone "has been reduced to $70.80" because it wasn't fully functional.

I replied that I wanted to know exactly what was wrong with the phone because it was fully functional when I sent it to them. Here is their response: “The inspector noted that there is a problem with the touch screen, their note was that it freezes during use. The most that I can offer you is $93.00, if this is acceptable please let me know.”

I think that tells you something right there: why didn't they reduce the price to $93.00 instead of $70.80 in the first place?

At any rate, the offer wasn't acceptable, I didn't believe their assessment, and I asked them to return the iPhone, which they did. I turned on the phone and set it up again and, as I suspected, it's been working perfectly.

So draw your own conclusions, but think twice before trusting your device to Nextworth."

"I looked all over the internet for a place to sell my iPhone 5 and iPad air 2 for the best price until I found NextWorth. They are old devices and not worth a whole lot of money and NextWorth offered me much more than any other website I found. It was super easy and fast. Shipping was easy and the tracking for it was excellent. I am more than happy with NextWorth and I will continue to sell my Electronics there."