ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-11-17

"I've had my Classic novosbed mattress for 6 months now and I am very happy with it. If anyone is in the market for a firm and comfortable foam mattress, I would highly recommend that they give the Classic from novosbed a try. Oh yeah, my wife likes it too!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-11-18
A rep from Novosbed.com, novosbed.com, has responded:

“Happy wife, happy life.”


Verified
5/5

2014-11-17

"We could not be happier with the Aria Novos bed. We suffered for 2 years with a conventional mattress, and after much research and many conversations with Novos customer service team, we decided to order our bed. The guarantee of full refund after 60 days, helped us to make the decision, but we knew after 2 weeks, this was our forever bed. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-11-18
A rep from Novosbed.com, novosbed.com, has responded:

“Love the username, glad our team could help you out.”


Verified
5/5

2014-11-13

"Classic, Queen.

The bed is great. It arrived in perfect shape and was easy to unwrap and get into place.
Impressed that there was no noticeable off-gassing.
Very pleased with the quality of the product as well as the general comfort and has the correct support needed.
I have recommended to several friends. We will likely purchase another in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-11-18
A rep from Novosbed.com, novosbed.com, has responded:

“Awesome to hear! Thanks for the feedback.”


Verified
5/5

2014-11-13

"After years of suffering on a spring mattress I finally decided to give a memory foam mattress a try. Novosbed made the choice a whole lot easier with their fair prices and easy order process. I decided on their Classic model and am very happy with my decision. My first night on the mattress was after spending the day moving to a new home. I went to bed fully expecting to wake with aches and pains the next day but was amazed to wake refreshed and ache free! I wish I had switched to a Novosbed years ago!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-11-11

"I've always been a coil spring matress guy. When my last matress was due for a replacement I did some research into matresses. It seems as though memory foam matresses have more or less taken over the market with their superior comfort, vibration dampening and durability. That made up my mind to buy a memory foam matress. Though when I went shopping I discovered that buying a bed from one of the big name manufacturers would cost me $3000+. Considering I spent $1000 on my last bed... spending that much wasn't going to happen. So after more research I found out there are smaller companies out there manufacturing memory foam matresses that are very similar for 1/3 the cost. One of these of course was Novosbed. Their 120 day trial clinched it for me. I ordered an Aria model matress, it arrived within a week and I've been happy ever since."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-30

"We were looking to change our mattress after having it for 3 years, we found it starting to sag. After visiting a few mattress stores we considered a memory foam mattress. To be honest testing them out for 5 minutes in a store is difficult to tell if we would like it or not. After looking for a company with great reviews and a return policy that's great we came across Novosbed. Contacted them and ordered the memory foam mattress Aria. We have had it for about 3 weeks and it is great, no tossing and turning, solid night sleep, our kids love it, when you move in the bed your partner doesn't feel it. We are surprised how much better of a night sleep we get compared to a spring or coil mattress. I have to add another factor, in purchasing from Novosbed is that all components are manufactured in the US. In our opinion the mattress is amazing we tell everybody how great it is.Shawn..... Montreal...."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-16

"A month ago I purchased a King Size Harmony mattress from
Novosbed after reading all the good reviews. The mattress arrived in three days, compressed in a box.
After opening it as instructed, it was up to almost normal size in about 6 hours.
It was on the soft side as advertised and my first night was better than my previous memory foam mattress, unfortunately after a few nights I started to wake up with more aches which
did not improved after 30 days.
I called the company to see if I could exchange it for their Aria
a firmer one. I was told I would have to wait at least 60 days
before I could return it or exchange it.
I told them I did not wanted a refund but just an exchange and
still got the same answer. Since I am not going to wait another
30 days to get a good night sleep I will purchase one locally and
return theirs after the 60 days.
Is good they give 120 days money back but that is good only
if you have no great discomfort during that time, 30 days should
be enough to request an exchange when you tell them you are
not going to send the second one back.
Update:
I received a called from Mr.Prochazka, the CEO about my
particular problem and he was quite accommodating after
learning of my situation. They are going to send me the Aria
exchange and I thanked him for that.
Not many companies go out of their way to help their customers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2014-10-17
A rep from Novosbed.com, novosbed.com, has responded:

“Hi goldenrule53,

I'm sorry to hear that your experience with Novosbed was not everything you expected it to be. It can take some time to adjust to a memory foam mattress and, as such, we ask that our customers try their mattress for 60-days before requesting a return or exchange.

Having said this, our goal is to create the world's best mattress experience and we're open to any suggestions that will help us to this end. We will reach out to you privately to discuss further, and make this situation right.

Warmest regards,

Sam
--
President, CEO
Novosbed.com”


Verified
5/5

2014-09-29

" What are your first impressions of the mattress?
Absolutely perfect. A little warm in the middle of the night, but very supportive for such a soft mattress! Luckily we have programmable air conditioning, so we just keep it very cool in the middle of the night.

Was there a particular thing that factored into your decision to buy a mattress with us? (Price, product offerings, risk-free guarantee,
other?)
It's all about the risk-free guarantee, and the free shipping both ways. Price was great, and customer reviews online were very important. The more reviews, the better.

What is your overall impression of your NovosBed.com experience?
Excellent. Very innovative business model. Could've used a few more online reviews detailing the relative softness and warmth of the various mattresses, but we lucked out and we love the Harmony mattress.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-09-12

" I picked Novosbed because of the amazing reviews from everyone on this site.
I ordered a queen Sonata mattress. I received it 2 days later (which is very fast for ground delivery!).

There was an error with one wrong piece for the wood foundation, but Caitlyn was very helpful and it's being corrected. Great service and very quick at making a solution.
I tried the bed out last night and I loved it! I fell asleep instantly. It was comfortable and the new smell wasn't even that bad for memory foam. It's easy to set up as well. Overall I'm very happy with this purchase and I recommend everyone to give it a try!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-09

"Absolutely love my Classic queen mattress!

Ordering was easy, despite Monday being Labor day I ordered my mattress and got it by Friday! The customer service are very friendly and quick to make sure you get better sleep faster.

I really love the convenience of a mattress shipped to you and the price cannot be beat. My friends have spring mattresses that are most expensive and way less comfortable.

I will recommend this product to anyone I know that wants a mattress or needs to upgrade!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-02

"Very very very happy with this bed. We bought the Harmony in king size. Searched around and saw the reviews. Figured, the customers seem to love them, the price is right, they have a strong guarantee, why not?

Arrived very promptly. Assembly of the foundation was easy, although I had a few brain farts during the process (I can be too literal). Wrote the company and received a superior response. It is nice to speak with a real person!
There was no odor upon unpacking, although we did leave the mattress to air out for a few hours, per instructions.

We have slept on the bed for 2 weeks now. Coming off of a Beautyrest with a 3 inch foam topper. No comparison at all. We (my wife, our standard poodle and I) are all sleeping like never before.

We wake up completely refreshed, sometimes before the alarm goes off. No aches in the middle of the night, no dragging during the day, no wishing for a nap. Maybe my chronic back ache is going away too? I know the pain in my shoulders is a memory.

I have no reference to other memory foam mattresses, except to lie down on a couple in the store. This one is great, that much I can say.

Any the gel foam top really works! My wife is perfectly comfortable - I do not know how it works, but this layer does moderate the body temperature.

As I said at the start, we are just thrilled. Great bed. Great company. Great people to do business with.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-01

"I had been researching the best memory foam mattresses for months and was about to drop $3K on another brand of mattress when I stumbled upon this awesome blog post from a journalist in NYC about his experience with the Novosbed Aria mattress. After reading his post, I immediately went to the Novosbed website to compare the Aria mattress to the $3K one I was about to buy, and boy am I glad I did. I not only saved $2K but I got the best mattress I have ever owned! I have been sleeping on my Aria for about two weeks now and couldn't imagine going back to my old Sealy pillowtop mattress. The Aria was firmer than I expected but in a high quality foam, supportive way. I have slept harder and longer this past week than I have in years, and I wake up feeling more energized and ready for my day. I am so glad I found Novosbed; it's one of the best investments I've made yet!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-08-24

"This is a very firm mattress based on my recent experience. In fact, I added a 2" memory foam mattress top for comfort's sake and now I sleep very comfortably."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-07-25

"Dealing with NovosBed has been a very easy and pleasant experience. Several months ago we started looking to replace our pillow top Posturpedic mattress simply because it was old and didn't provide the back support we needed. We visited a couple of mattress shops, lay on a lot of beds and talked to many people about what they were sleeping on. We also went to Consumer Reports and got the scoop on pricing, types of mattresses and return policies. We came to the conclusion that most mattress stores were charging about double what they were worth so started our online search.

Novosbed has an easy to use website and many good reviews so we gave them a call. We immediately got a very knowledgeable service rep. who based on our sleeping habits recommended the mattress that we in fact ordered. We placed the order online on the Friday and had the mattress at our door before 8:00 the following Monday. So I can say that ease of ordering, informative website, the knowledgeable service representative and fair pricing was what attracted us to NovosBed.

We are very pleased with the quality of the bed and have had a weeks worth of excellent sleeps. We also really appreciate the 120 day no cost return guarantee however don't expect to need to use it. We were also quite pleased that Novosbed called for a follow up interview the day after we got the mattress to make sure we were satisfied.

Good price, good service, quality product and helpful well informed people have made our experience with Novosbed a real pleasure - Bravo.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-07-25

"Bought a mattress (classic model) from Novosbed and I am thrilled with it! Great customer service who contacted me the day after I placed my order to arrange delivery and two days later it was at my door. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A