"No problems at all with shipping, arrived in expected timeframe.
Company needs to work on communications. E-mails were not answered.
Personnel were not knowledgeable about products"

"Well, this is my second order from OCSystem, and this one actually went ok. They couldn't exactly cheat me on some fan grills and mesh filters, now could they? (although the $10 shipping on $15 worth of small items was a bit expensive) However, I have still not gotten my refund back (minus their f***ing $10 charge for taking the time to rip me off) for my previous order of PC3200 CAS2/CL2 RAM (which was actually PC2700 CAS2/CL2). This company should really be out of business. DO NOT EVEN CONSIDER ORDERING RAM, VIDEO CARDS, OR ANYTHING FROM THIS COMPANY THAT THEY CAN FAKE AND MAKE IT LOOK GENUINE. Obviously, this would be very difficult to do with fans and such, but anything on their site that says "OCSystem" as the brand name....STAY AWAY, BECAUSE IT IS A FAKE!!!!! They do not pretest anything, and that I can assure you. I hate to see this company still in business, regularly ripping people off every day, but there isn't much else I can do but leave this comment. Some sites I recommend are: Newegg, Googlegear, SVC, BananaPC, GameVE, ENPC, Nutrend, EMSComputing, Directron, and PCMods. I have had only very positive experiences with all of these sites."

"First time ordering from these guys, was a little hesitant because of the reviews here. But then I thought I'd still give these guys a chance. Nice to say that they sent my order the next day and I got it 3 days later. Not bad considering it's ground shipping. So far everything is working to my expectations. Hopefully everything works out for the rest of the folks as well as it did for me."

"I ordered from this company on the same day I placed an order with Newegg.com. This was a Saturday, both companies processed their orders on the following Monday. I recieved my order from NewEgg on Wednesday, only 2 days after I ordered. It has been one week since the orders were processed, (5 days after recieving my stuff from NewEgg) and I have yet to recieve the RAM I ordered! Their tracking system says I will recieve the RAM on Wednesday. This will have been a WEEK after recieving my order from NewEgg. I am Very Unsatisfied and want to advise you not to make the same mistake I did and order from this company!"

"Recieved shipment as ordered and in good condition. 3 days to process and 7 days ground shipping. Ordered 1 stick of OC system PC3200 DDR Abit approved, some cables and fans. Memory showed up as 333MHZ with my xp1700 at sock settings. It easily clocks up to 400 MHZ as I bump PC bus to 200+ and set Multiplier to 6/6.

After I ordered I saw these reviews and was concerned but all turned out well."

"I purchased 2 sticks of their "ocsystem pc3200 ddr400" ram, only to find that it performed nowhere near its specified speed.

I see another user here that bought the same ram from them and it turned out to be pc2700, this also seems to be the case.

So, after a couple days of placing long distance calls, only to be told by a machine they weren't answering, I turned to emails. And still no reply.

My return period about to end, I sent the ram back, and joy of joys, I see that they're going to charge me a 20% stocking fee for A. Send me garbage and B. Ignoring their obligation to customer service.

I plan on having my credit card company reverse all charges because even though they have a policy that "entitles" them a restocking fee, I have a policy of my own to not get ripped off.

Do not do business with them."

"Against my better judgement after looking at this site, I ordered a Raidmax case, which came with a broken/malfunctioning rear case fan. Emailed about replacing, and received no response after close to 2 weeks. Finally I called and they want me to ship the broken one back at my expense, then they'll replace. Guess what, I bought a replacement fan locally the day after the case arrived. I guess I can just save the extra fan. From now on I order from Newegg.com, where (literally) everything BUT the case was purchased."

"I recently purchased a case,lights,
memory,power supply, and round cables. they usually have very good prices. everything was packaged properly, and i received everything in new and working condition. I definitely will purchase from them again."

"My primary purpose for using OCSystem is their range of color matched drives. From my first purchase to the most recent, I have been very happy with the product. The colors have been consistent and have matched cases perfectly. Easy ordering, fast shipping. I have no problem considering them for future orders."

"Placed order on Jan 10th for a Mid tower case with square window, all case fans included. 5 days later no order confermation, no response to my order comments, except my bank account $200 less. Several unanswered e-mails (typical for this company, read other reviews)later I decided to call. 15 rings before I got a polite woman named maggie, but a bad accent. Apparently they were out of stock on the advertised item and planned to send me a tower with a cross windows and 1 fan. Needless to say I cancelled the order. Placed another order jan 15th for a power supply, 3 days still no response. Stay away from this company!!!! Xoxide.com theres a good company!"

"I ordered my "OC System Enhanced" Radeon 9700 Pro on Dec 18. My card was charged $370 on Dec 20. Three weeks, several unanswered emails and phone messages later, my card arrived. This is typical of my orders with OC System. They have superb product, and very little customer service. I have always gotten what I ordered, or a free upgrade if they were out of stock, but it takes a long time to get it, and little or no tracking information make the experience very stressful. I will order from them again. The excellent product is worth waiting for."

"Produt arrived very quickly. Bought a memory stick. The packaging was the invoice wrapped around the stick!! Not very solid. Need to test stick once processor arrives from another vendor. I can only imagine the invoiced wrapped stick bouncing around inside the box!! UGH"

"great store, great prices. tracking was perfect."

"I ordered a Radeon 9700pro from this site at an excellent price. The next day I had a family emergency and needed the money for an airline ticket. I called the next morning to see about cancelling my order in order to get my money back. The phone rang 2 times and a "LIVE HUMAN BEING!!" answered the phone. Whole process from start to finish lasted bout 5mins. I have nothing bad to say about this company. I thought their service was excellent and they treated me the way I wanted to be treated...as a person and as a valued customer. Hats off to you OCSystem for a job well done. I found out
about "resellerratings.com" from a friend after I made my order and then became a little nervous about the transaction I made. But the way they treated tells me that I can chuck those worrisome feelings and when I get the money again I plan on doing business with them again. And understand this opinion is coming from a longtime vet customer of NewEgg.com that demands excellent service and satisfaction."

"This is verbatim from OCSystem.com Policy page:

"All orders received after 11:00 AM PST are consider next business day's order. Orders will ship 2-3 business days after the order is received"

I placed my order on 1/3/2003 at 6 PM EST. It is now 1/10/2003. 5 business days, 2 phone calls and 2 unanswered emails later and I am still not sure the order has been shipped.

On both phone calls the person was very helpful and understanding of my concerns and I think is genuinely trying to help. But I think this company has serious supply chain issues. I would not recommend ordering from this company.


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