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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


4/5

2002-08-23

"Free Shipping: check
Arrived when it said it would: check
Great price with rebate: check
Packaging: boo
No invoice in box?!?!: boo

Well, hopefully a printed confirmation email will suffice in order to obtain rebate. And you guys *need* to improve your overboxing. Throwing the retail box inside of an overbox roughly eight times larger with no void-fill is not really proper. Toss an invoice in there, too, and this order would have been perfect.

Overall, it was OK.
"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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3/5

2002-06-29

"First time buyer from Office Depot. Prices were somewhat decent and helluva fast shipping. (Ordered early morning 6/27/02, arrived at my doorsteps on noon 6/28/02).

However, what irked me was the fact that their shipping package was . . . ummm, how do I put this. . . prehistoric! I received 2 packages. One package was in rather large paper bag with no shipping popcorn and 4 staples up top to keep the items inside. Second package was in an industrial strength plastic bag, also with no shipping popcorn. Although the items that I ordered were not physically damaged, it was dissapointing to see a place that sells shipping material come up with such a cheap alternative packaging.

I would order from them again but only if the price is right and the item that I am ordering is not fragile.

[BumperSticker]
"

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Overall product shipping and delivery process

1/5

2002-04-19

"Ordered a hard drive on monday that showed an in stock status and a thursday delivery date was indicated. Thursday no hard drive. A call placed on Friday inform me the iteam is out of stock and I am given another supposed delivery date next wednesday. I get the song and dance line that an in stock iteam was merely a failure to update their website. As this is the last part needed for a system build Office Depots sloppy customer service becomes real clear. I cancelled my order amd will get my hard drive from some I can trust.
"

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Overall product shipping and delivery process

5/5

2002-03-13

"Bought Quicken Deluxe and Turbo Tax Deluxe. Threw in a pen to put order over $100, and used $30 off $100 coupon. With $50 Intuit rebate, I'm getting both for about $20 - hard to beat! Arrived ok. You can get good deals if you combine their $ off coupons and rebates!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2002-03-12

"Bought Return to Castle Wolfenstein. Would like to see some discounts on software but the convenience of the store being around the corner persuaded me to pay the extra few bucks. :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall web site
N/A