"Easy to add stuff to chart, good shipping time, great coupon discounts"

"Great expereience with OM, especially with disconts and rebates. Always receive the next day except for a DVD200i. It was on backorder (said that right at order time) and promised in 10 days, received in 8 days. Also ordered CD-Rs, CD-RW, varios other things with rebates.

I ordered an under desk organizer that didn't work out when I got it. I simply went to the local OM store where I received a refund. "

"This compnay has a bad habit of letting you order things and then never getting the item to you. Purchased items from them twice. The first time they led me to believe I would get the item and then two weeks after the purchase (product still had not arrived), the order was suddenly cancelled. The second time I ordered, I was promised next day delivery and now 4 days later, I still have no item."

"Overall OK.
I found this series of rebates and deals where I can get a cdrw for $15, and went through with that. Prices, were obviously great (only because of that). However, they shipping me a slightly wrong order (JB600 instead of JB700). Also, they didn't tell me until I had checked out that there might be some extra fees and delivery times (it was supposed to be overnight, but it arrived 10 days later) since I was out of the 'trade area.'"

"I ordered a digital camera from officemax.com, and it arrived the next day. Unfortunately, it had a bad pixel which created a yellow blob in the middle of each picture. However, I called customer service (at 10:30pm!) and found out they could either come pick the defective one up and give me a new one, or I could go exchange it at the local officemax store. I exchanged it at the local store, and it was the easiest exchange I have ever done - they simply took the old one and gave me the new one, no hassles. I will definitely shop with them again when they have a good deal on an item I want."

"Ordered a Cendyne 32x12x40x burner and had no problems/hassles. Easy order tracking, and very, very quick delivery (2 days, the office max truck came straight to my door). I set up the drive within a matter of minutes and I was burning CDs.

I also had a rebate going with the deal. I sent in the form and at this moment it has finished processing and is being sent to me.

I'd happily recommend these guys, despite the below-average reseller rating."

"This is my second time ordering a chair from office max that came broken. I have no more faith in ordering furniture online!!! FURNITURE PHOBIA!!! Returning or getting a replacement part is a nightmare!!!!"

"On the 22nd, I bought a Polaroid 32x CD burner, 100 blank CD-Rs, and 50 slim line CD cases. I had a $25 coupon, plus all the items were on sale, plus they all had rebates, so the price was stupid cheap. Overnight shipping was free also. In any case, all of that, was only $135 including tax, minus $75 in rebates, so only $60 total. Now I have to fill out all these silly forms. ^_^ In any case, I ordered about 11 AM, and the UPS guy was on my front door step at 2 PM the next day. The drive works great and is really fast (less than four minutes a to burn a full CD). Can't ask for anything more.
"

"This was my first experience purchasing from office max online.

It will also be my last.

first, when I placed the order, I had an online coupon to use, but couldn't find where to enter the coupon code. I e-mailed customer service and was promised a reply within 48 hours, which never occurred.

second, it was supposed to be delivered on april 2. It is now april 3 and the order shows as open and items unshipped.

i called the 1-800 number listed only to be told that my phone number was not in the system and my order number was not in the system. after being put on hold for a minute, i was told the order was canceled without reason or notification and i would have to place it again.

when i asked to speak to a supervisor, i was hung up on.

consider me a customer lost for good.
"

"Pretty simple order process and good first-time buyer coupon. Had some difficulty with a back ordered item so I replaced it with a newer sale item and actuall got a better deal!

Have had to call customer service a couple of times to work out getting full credit for the coupon since the order was split in two, but overall pretty satisfied.

Can't beat the free, 1-day shipping with $50 purchase either."