"Dunno why officemax has been getting bad reviews. My experience with them was excellent. Got a great deal because of their $50 off on a purchase of $250 for first time buyers. Ordered a scanner, digital camera and a flshcard reader from them. Everything arrived on time and ofcourse with free shipping. The flashcard reader was'nt what was advertised though so I called to return it and they said they'd pick it up and true to their word the UPS guy came the next day to pick it up!! I specially liked their hassle free return policy :) Will shop again from them!!"
"Ok, I know this is a little late. Last September, I ordered some items through the website. I thought the order didn't go through because their website never confirmed and I didn't receive a confirmation e-mail till about 4 or 5 days later. By then, I had already ordered again. So now I have about two items of everything. So I returned the items using the included return-shipping label which is a nice feature. However, the feature I do not like is that I still have not received a refund on all my items. I got a refund for two fo the six items. I have called several times and it has got me no where. The customer service people said that they would contact the warehouse and get back to me. Well, its been about five months. And I know the warehouse got the items back because of the UPS tracking. DO NOT ORDER FROM THIS COMPANY."
"Ordered a bunch of stuff that is all pretty much free after rebate - got most of it in one day. Terrific service."
"The website listed my part as being available for 1-day delivery. After placing the order, I saw the delivery time listed on the invoice as 7 days. I telephoned OfficeMax on Jan. 27 and Jan. 28 and was promised by two people that it would arrive Jan. 28. I called Jan. 29, and someone finally admitted that the item was back-ordered. The item is still listed as having 1-day availablity at the website. I would not recommend trusting OfficeMax in-stock information."
"Purchased Software on 1-21. Delivered 1-22. Great prices as well (especially with a coupon code)."
"OfficeMax has done it again.. Ordering went great, website showed item on backorder. I accepted, and was expecting delivery 7-10 days later. Two days later UPS showed up with the package in great condition. Great job officemax!"
"Bought a Micro Advantage DVD burner with a $50.00 rebate. Sent in the required stuff, and was emailed yesterday saying WRONG UPC. Huh? I am METICULOUS with my rebate paperwork...so I pay a little visit to the store I bought it from in Sikeston, MO, and I tell the manager of my problem. VIOLA'!! 3 hours later I get a email from OM saying rebate IS good!! Got a kick-ass dvd burner AND excellent customer support from OM!! "
"ordered a External CD-Rw drive from them on 5th Jan. the order status initially showed the delivery date as 21st Jan but a few days later they changed the delivery date to 14th jan. and sure enough the item was delivered on time. the CD-RW has all the accessories (cables, software) and is working fine. i llok forward to buying more from them."
"1 day = over 10 days
On 12/16/02 my wife placed an order for a PDA case as a Christmas present for me. She was impressed that the Office Max web site promised one day shipping. Her order was acknowledged via e-mail with a note that said "due to the volume of business we're doing you may not get your stuff by Christmas". A couple of days later she got a note that said the order had been sent to the fullfillment center - probably meaning that it was going to be drop shipped from the manufacturer - and we should expect delivery by 12/23. That didn't happen. According to the web site today (12/26) the order "will be delivered on 12/23" and has left the fullfillment center and "should be delivered shortly". Take your time guys. Christmas is over. How about December of 2003?
Update on 12/30/02 - sent customer service an e-mail asking about order status. Reply gave me a UPS tracking number and following info:
Order shipped from Tempe AZ on 20 Dec, destination scanned at OKC on 26 Dec. Now it gets strange. UPS tracking states delivered to Norman on 27 Dec - town is okay - but location is listed as "MC Woman". My wife was home all day and nothing was delivered. So I've sent another e-mail off to customer service and we'll see what they can come up with. Now we're at 14 days for a one day order. Its a he** of a way to do business."
"I refused shipment on an order from Officemax because I never recieved the promised discount price. But when they went to credit my card back, then the only credited back the discounted ammount price. On my credit card statement it shows Officemax charged my card $228.58 and only credited back $180.19, $42.39 short. Had to agrue with one CSR and went nowhere. He said it was my credit card companies fault, which was not true. The next 2 CSR said they would send the request to be processed and once it was recieved at the process center, it would take another 7-10 working days to get a reply back. It takes just seconds for them to charge your credit card and then it takes 2-3 weeks to get the right ammount credited back to your card. "
"Ordered a 60 GB HD for $50. Delivered in 2 days. Super fast! will shop again! thanks!"
"Order was placed on Friday the 6th. It was supposed to be delivered with one (business) day delivery so I was expecting this on Monday. It didn’t come. Called to change the shipping address to work address and expected it to come Tuesday. Again, it didn’t come. Called and talked with very nice CSR supervisor who communicated urgency of order to idiots at local distribution center. Was told it would come on Wednesday. Instead, I got a call from distribution center informing me it will be delivered Thursday. All this delay being blamed on “paperwork”. I guess Officemax hasn’t automated much of their order system and it’s still run with a level of bureaucracy that rivals the Federal government. I’ve have never in my life seen a “one day” delivery being stretched out to 4 days. They should rename this “one-day” delivery to “whenever the hell we feel like delivering it”.
Most places would make amends to customers for circumstances that actually ARE in their control. Officemax so far has attempted none and treated it as “business” as usual. Ask yourself this question before you click the order submit button “Do I need it soon or whenever the hell Officemax feels like sending it?” I’m ordering this same camera from another retailer (albeit more expensive) and returning the one from Officemax “whenever the hell it gets here”. Officemax doesn’t deserve this business transaction.
Unbelievable!"
"Very smooth transaction, best price on the internet for the Canon A40 ($199 + tax), fast delivery."
"Overcharged but supposedly will be corrected. Their site was not inluding ANY instant rebates in the prices although it stated it was so I was overbilled $19 + tax on my order."
"The OfficeMax on-line price match "guarantee" of probably fine for rubber bands, but don't even think about requesting a price match on a digital camera, if it it more that a couple of bucks.
OfficMax mis-quoted their PM policy several times and even made up excuses about not price matching Nikons, which is not stated in their (published)PM policies.
Although the item was $250 difference on a $1200 camera, They should have done the right thing and honor a valid competing request.
They did not. Avoid this unesessary hassle.
"