"I ordered a variety of meats, etc. that was to be delivered within 2 days of my order. It came a week later in a cooler that was room temperature. Omaha Steaks said they would send it out that coming Friday – Christmas Eve. We planned on using our steaks for Christmas dinner, so I called to verify delivery and they said it was scheduled for a Dec. 27 send off to be delivered on Dec. 29. When the customer service rep told me about the late delivery I told him this was the second mistake for the same order. He didn’t seem to care and didn’t try to do anything to rectify their mistake. Omaha Steaks should not be in business for another day. They couldn’t care less about their customers. I will never buy anything from them again. "
"Was supposed to be a wonderful Christmas gift for my mom and dad's never received it or they sent to wrong address refused to make good on it even said I would have to order again but they would be glad to pay shipping I'm like really I just wasted $70 no customer service skills whatsoever stay away from these people all they want is your money"
"I ordered the Omaha Steaks for my husband this year for Christmas. I placed my order online today 12/22. I realize the date was close for delivery for Christmas. They said on their website if you want it delivered for Christmas to pay and extra $10 and it would be done. I placed my order and tried to change the date on their website and pay the extra $10 and it would not go through. So, I called and I was on hold for 27 minutes ( I do know they are busy and it's Christmas). I hung up and called back waited another 15 minutes. I was hung up on 3X! I finally got through and the lady on the phone was very nice but she could not do anything for me or my troubles. So, by the time everything was done from beginning to end I wasted an hour to find out that nothing could be done and I will not get order until Dec. 27th. So far I am not thrilled with their customer service, Let's hope their steaks are worth it...we will see. "
"Minutes after ordering, I get bombarded with dozens of unsolicted sales offers, one after the other. I bet in the first 24 hours I got 50-60 emails that I had to unsubscribe to, entering my email in each and every one! TIME! Then better late than never, I read reviews that said how bad customer service is. I called to cancel orders since they sold my email address and could not get a person until I pressed the button to order MORE steaks! Answered right away on that line! Imagine that! THEN she could not cancel my order. Finally was able to get on line and cancel order. Never again! BEWARE!"
"I received my order a few days ago and upon opening the cooler I found an order that was all wrong. The meat was not even close to acceptable and lobster tails that were the size of a crawfish!! I am not kidding. When I opened the box for the lobster tails my friends who were over for dinner started laughing hysterically.
I thawed the meat and took it to my butcher who weighed the individual "filets". They were ALL one oz short of what I paid for. Then it gets worse.
My butcher then took the time to show me how to cut up a strip or ribeye steak to look like a filet, and that is EXACTLY what I was sold! Then it gets worse again when I call customer service. After waiting for 45 mins I had to hang up and try to use the "internet help center" which has not responded.
I would strongly urge you to not use this company. They don't sell what they advertise and have virtually NO customer service. After spending 20 minutes with my butcher, you can do MUCH better at your local meat shop. Sams or Costco is 10x better than these clowns.
"
"I place an order for a birthday gift and paid for speedy delivery, not only was it 3 days late but the food was spoiled. They offered to replace the order and it arrived two weeks later. Also offered me a $25.00 gift card which I tried to order again and shocking they had no records of credit. I waited on hold for over an hour and said to myself screw it! I ordered edibles from a fruit company.. Shity service!!! Stater brothers meat is fresh NOT FROZEN "
"Absolutely the WORST service I have EVER experienced and I train customer service in a call center. I waited on hold over an hour 4 times because I needed to speak with customer service (separate from sales) about an order I had placed in-house and had them hold on December 13th while I verified an address. Today is the 19th. Since the 13th I've called no less than 20 times, waiting as long as an hour for someone to answer. Four of those times I 'pressed 8' to have someone call me back. The first time I received a return phone call the agent asked how she could help and intentionally disconnected the line when she learned I had already placed an order on hold. The second time my call was returned, a very nice young lady told me she wasn't the right one to help and would transfer me. The call was disconnected. The third time I never received a return call. Today was the 4th time and, after holding for over an hour, I gave up and am writing this review as I await a return call. I also tried to place the order on-line and got all the way to the payment page before learning there would be $80 shipping charged on 4 orders. I had been assured any order over $100 would be shipped at no charge.
It isn't worth it, Todd Simon, 5th generation Omaha Steaks family owner. Your steaks aren't that great, anyway. You are a convenience item only, and I want to assure everyone... You are of absolutely NO convenience!!!
Worst ever. NEVER again!"
"Ordered on 15th for Christmas delivery. They had wrong ship address (2 years in a row). After complaint delivery is now 12/27. Stay clear of this company!"
"We did not get part of our order and I have spent THE ENTIRE DAY trying to talk to someone in customer service! While on hold for hours, I was hung up on twice. I still have not been able to speak to anyone. The order line miraculously picks up, but they cannot help with a problem with the order. It is evident that they only care about taking new orders!"
"Forest animals may feast..."
"I tried to place an order, then an error came up and said try again later. I decided that it would be more trouble than it was worth so I didn't try again. They charged my account 200.70 and shipped it anyway. I spent 5 hours trying to reach their horrible customer service departmento, by the time I got to finally get to talk to a person "Sorry there is nothing we can do about it " if they had a better way to reach Customer service it could have been taken care of. DO NOT BUY THIS CRAP! YOU WILL REGRET IT!!! I know I do!!!"
"I just had a horrible experience placing a holiday order using your website and speaking twice to your customer service department. I called regarding your Family Gourmet Feast and a problem ordering via your website. The first representative was helpful in informing me that the upgrade for an additional $32.00 would still qualify for "FREE SHIPPING". I thanked him and then proceeded to place the first of many orders on line. As went to check out there was a $17.99 shipping charge...so I called customer service AGAIN, and this time the representative was a bit confused and spoke to a supervisor. When she returned to the line, she informed me that the $17.99 charge was correct. I asked to speak to a supervisor and spoke with Gil, I.D. # 47940 who stated that there were a number of new employees and that I was given the wrong information in my first call to customer service. Gil stated that there was nothing more that he could do for me. I spent a total of 48 minutes on the phone getting wrong information and then being told in the second call that nothing could be done to accommodate my inconvenience. While I did place an order for one of my many clients; based on my experience with your company, I have decided to take the rest of my business else-wear. This is a prime example of poor customer service. I expected better from Omaha Steaks."
"they sent me every week request to buy and get two free gifts. then there is no code and customer service is clueless. mislead"
"What a damn disgrace got this for a gift what they show is what you don't get you're better off going to Walmart and buy beef in the long run it's cheaper and just as good really guys until they get it figured out I would not buy this junk"
"Bought 3 gifts ..came in 2 "