"I tried to place an order, then an error came up and said try again later. I decided that it would be more trouble than it was worth so I didn't try again. They charged my account 200.70 and shipped it anyway. I spent 5 hours trying to reach their horrible customer service departmento, by the time I got to finally get to talk to a person "Sorry there is nothing we can do about it " if they had a better way to reach Customer service it could have been taken care of. DO NOT BUY THIS CRAP! YOU WILL REGRET IT!!! I know I do!!!"
"I just had a horrible experience placing a holiday order using your website and speaking twice to your customer service department. I called regarding your Family Gourmet Feast and a problem ordering via your website. The first representative was helpful in informing me that the upgrade for an additional $32.00 would still qualify for "FREE SHIPPING". I thanked him and then proceeded to place the first of many orders on line. As went to check out there was a $17.99 shipping charge...so I called customer service AGAIN, and this time the representative was a bit confused and spoke to a supervisor. When she returned to the line, she informed me that the $17.99 charge was correct. I asked to speak to a supervisor and spoke with Gil, I.D. # 47940 who stated that there were a number of new employees and that I was given the wrong information in my first call to customer service. Gil stated that there was nothing more that he could do for me. I spent a total of 48 minutes on the phone getting wrong information and then being told in the second call that nothing could be done to accommodate my inconvenience. While I did place an order for one of my many clients; based on my experience with your company, I have decided to take the rest of my business else-wear. This is a prime example of poor customer service. I expected better from Omaha Steaks."
"they sent me every week request to buy and get two free gifts. then there is no code and customer service is clueless. mislead"
"What a damn disgrace got this for a gift what they show is what you don't get you're better off going to Walmart and buy beef in the long run it's cheaper and just as good really guys until they get it figured out I would not buy this junk"
"Bought 3 gifts ..came in 2 "
"The portions are ridiculously small. NOTHING like the beautiful internet and TV ads."
"ORDERED PRODUCTS FIRST OF NOVEMBER FOR CHRISTMAS LAST YEAR. NEVER ARRIVED UNTIL DECEMBER 28.
PRODUCT IS SUPER SMALL IN SIZE, ALL PRODUCTS. NOT WORTH THE MONEY EVEN HOW CHEAP. ASHAMED THAT THEY PROMOTE MIDWEST BEEF. I HAVE LIVED IN NEBRASKA ALL MY LIFE. THIS IS NOT NEBRASKA BEEF. TOTAL SHAM!
"
"I ordered the "The Seasonal Special" Omaha Steaks for $89.99 The pymt posted and an Order Number received! They have the Worst Customer Care: Dealing with a rep whose name is Corey A,. He's very arrogant unprofessional and rude; over the phone. I requested that my order be canceled, and, I'll never deal with this company again!!!"
"Omaha Steaks is complete rip-off!!!!!! I ordered a Family Gift Package (34 total items) and was shipped the wrong item I received The Tasteful Gift (15 total items). They have refused to make this right they wanted me to pay again to get the right order. I even offered to pay the return shipping. I guess there 100% Guarantee does not apply to wrong orders. I have never experienced such horrible customer service!!!!!!!!! STAY AWAY!!!!!!!!!!"
"I have been a customer for several years, but today, I cancelled all dealings with these people and will endeavor to ensure my friends never get a positive comment about Omaha Steaks ever again.
I truly love a lot of what Omaha Steaks has to offer, but after today, I will easily find an alternative.
I received about 4 r 5 mailings in the last week or two and decided to put an order together. It totaled over about $200. I was told the "Private" mailing was special and had to have that order separate from any other order. Fair enough as it was listed all over it as a private sale offer. So, I separated that order and began the other order to ensure I met the cost specifications.
Well, I was then told that wouldn't work because I was ordering something from a different mailing. Mind you, the items I was ordering were not major cost items, but the side fares that simply are always priced the same. The rep spoke to her supervisor who would not allow the 2nd order because my stark burgundy is pastry wasn't in that same mailer.
I explained I've been a long time customer, had received so many mailers and simply wanted what I wanted. There were no special markings telling me any of the mailers were "special" (other than the afore mentioned item above), so why couldn't my order be accepted? Well, after all these years, I find out you can't mix and match mailers. Had never had this issue in the past.
So, I cancel the full order. They say okay, thank you for contacting Omaha Steaks. Yeah, right.
So, I call customer service and they simply listen. After a long pregnant pause by the customer service rep, (I'm thinking this is where good customer service jumps in and says, "What can we do to make this right and get your order(, but no, nothing, just still that long pause waiting for me to speak. So I did.
I stated since there seems to be no forthcoming resolution, I'd like you to take my name out of their system and quit any mailings to my address.
The customer service rep says he is sorry about this and will get my name removed immediately.
I am truly happy Omaha Steaks can dismiss a long time customer because they have so many more.
There are other options and you'd think they would care. I had liked purchasing from here for more than the great items; they are family owned and not a corporate conglomerate. Boy, was I wrong. Screw your 5th generation family business. You have a corporate culture and I will not be utilizing your company any longer.
Now on to social media.
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"Ordered a package and was charged to my Credit Card on October 17. When it never came, I called and they said they would resend. It's now November 13. Called and they had no record of resending. Said they would now send it, but would not agree to send it expedited shipping. I demanded a refund and will never order from them again."
"For a change I tried the Chinese Style Orange Chicken. Terrible ! Tiny pieces of chicken wrapped in thick stale bread.. No more experimenting for me. Love your steaks!"
"Charged me for overnight shipping and never delivered birthday gift. Never called to tell me either. Was rude when I called to ask what happened and said the order was placed incorrectly by them. "
"The order we received was not as good as the offer it porposed. I would not purchase from them again."
"The fillet where tough and Gristly I even cooked them more to the rare side I am not a rookie to cooking meat go to your local store better price and meat quality"