"On the bright side they shipped the right lens.
Unfortunately that was all they did right in my interaction with them. On May 6, 2009 I placed an order for a Canon 70-200mm F2.8L IS USM telephoto lens. For all of the mainland OneCall offers an inexpensive $9.96 shipping rate but for some inexplicable reason people in Hawaii are forced to choose at a minimum 2nd day air ($26.78). Offering FedEX Ground shipping would be a much cheaper and attractive option.
My order status sat in processing until Friday, May 8 when I found a voice message from OneCall requesting that I call the. I phoned in to find my order was on hold because I have a non local number. But after I explained I'm military and that it is a cell phone the CS rep told me it would ship soon.
Friday evening it shipped from OneCall’s Spokane, Wa. location via FedEX 2nd day air. I was e-mailed about the shipment and provided with a tracking number. The package arrived in Hawaii on Saturday, May 9. On Sunday, May 10 I tried to contact FedEX to request the package be put on hold at their sorting facility. Initially the FedEX CS rep responded that this would be an easy change but quickly took that back claiming that system wouldn’t let him because the shipper requested that and suggested I contact OneCall.
I then attempted to use the OneCall live chat. I connected to their chat CS rep quickly but after I asked my question, about why I can’t put the package on hold and if they could do anything about it I received no response. I waited ten minutes before giving up and calling in, I ended up speaking with Ken who looked up my order and said that OneCall did *NOT* request that the package only be sent to my house, and that there is no reason I shouldn’t be able to pick it up at the FedEX sorting facility. After I got off the phone with Ken my chat conversation was punted to another rep (15 minutes after I had last said anything) who helpfully asked “Didn’t you just talk to Ken about this on the phone?” I ended the chat conversation noting how they completely ignored the chat window.
On Monday, May 11 ***edit: this portion had a lot to do with FedEX*** She told me that they can’t put it on hold because OneCall requested that they absolutely physically verify my address… I pointed out that I live in a 45 story apartment tower and that no delivery person has ever gone beyond the guest parking lot. But this fact breezed over her head and she insisted again that it must be delivered to my shipping address. After more back and forth banter I thought we had come to a good middle ground… My package would be placed on hold and I would come in with a state issued ID that has my mailing address on it.
Tuesday, May 12 ***edit: this portion had a lot to do with FedEX***
At 1830 my phone received a text message from FedEX… It stated that the delivery failed – customer not available. I was sitting there in the guest parking… no FedEX truck ever arrived. I immediately got in my car and drove back down to the FedEX sorting facility and asked if I could *now* pickup my package and find out why the delivery failed when I was sitting there waiting for it. The CS rep now allowed me to pickup my package and the failed delivery reason was written on the box… “Need local number” So basically FedEX held my package hostage till Tuesday because they could and took it for a ride around the island without ever intending on delivering it because I don’t have an 808 phone number.
Also of note is a sticker OneCall placed on the box informing FedEX that only they can make changes to the delivery route. OneCall: Tell your CS reps about this… or better yet warn customers about this so for those of us where this is a huge inconvenience we can choose a different company to do business with."
"Excellent - no muss no fuss, and fast. Ordered, via phone, a 60" Pioneer plasma and had no issues at all. Shipping was really free with a tracking number and included a shock tag. They were very clear on their website and from their order taker how to handle the shipping and you must listen to them. The shipper was R&L and their website described a delivery date one day before the actual delivery - One Call warned of this and said you must call the shipper to obtain an exact date. The shipper beat me to it and called me to set up a date and time - after that their online date was corrected. All was fine. I don't blame OneCall for this very minor shipping issue as they are at the mercy of these companies and they did warn me of the issue. In all, a very simple, easy, and clear transaction. Highly recommended."
"GREAT EXPERIENCE !!!! Everything you'd hope for with an online purchase. Immediate email confirming my order. Followed by another email from their shipper, after the order was processed, complete with tracking number. Two days later I have my digital camera, just the way they described, brand new in the box. No wonder ONECALL is rated so high!!!"
"GREAT PLACE TO PURCHASE CAMERA LENSES.LIGHTNING FAST DELIVERY.I WILL COME BACK OFTEN.TRUE PROFESSIONALS,THEY DO GET IT RIGHT THE FIRST TIME
TOMM"
"My first time buying experience with Onecall.com proved to be a guarantee for
customer satisfaction. After extensive internet research I chose Onecall not only for the excellent feedback of other e-buyers, but also for the competitive prices and the 12 month no interest finance plan. The Sony Bravia 40XBR7 and the BDI 9981 REVO TV Stand were shipped together but the Tv stand arrived damaged. I notified Onecall immediately and Chad who answered my call was very reassuring on the phone and offered to give me a discount should I decide to keep this fine piece if designer furniture. I decided to send it back and Chad instructed the driver to take the shipment back. The Tv on the other hand arrived intact -very well packed and equipped with Shock Watch.
The 2 week waiting time for the new cabinet to be ordered from the manufacturer and shipped was well worth it.
Dax and Hollie were updating me on the phone about the status of my order and the estimated time of shipping. Dax and The Shipping Manager intervened on my behalf with the local delivery company to make sure I receive the cabinet before the Easter holiday.Half an hour after the cabinet was delivered and unpacked with the help of the driver, Dax called to make sure everything went smoothly.
Needless to say, I will buy again from Onecall.com and strongly recommend this e-seller for its impeccable customer service, its convenient finance plans and its competitive prices."
"Ordered a Samsung 52" LN52A850 LCD TV with a free Universal Remote on 2/23/09. It was at my door 3 days later with free shipping. OneCall wasen't the absolute cheapest price, but had the best reviews among the lowest prices. Well earned reviews, I would deal with them again. The TV was delivered perfect, no damage, great price, I saved almost $850 total over a brick & mortar local store. Definately recommend you check them out."
"The item shipped free, on time, very well packaged. Will buy from them again."
"I just purchased a Pioneer PDP 5020 FD plasma tv from One Call. This was my second purchase from them and this transaction was as smooth as the first.
The priced was right and the tv arrived in 6 days, in perfect condition. They even use the best trucking company as the driver even helped me get the huge box into the house.
Thanks One Call. It is a pleasure doing business with you.
Walt
"
"I ordered one Kef iQ7 floor speaker over the phone. Mike, the representative for onecall.com, was pleasant and helpful and the order taken quickly. Even before ordering I had emailed onecall.com several times and was quickly answered by Chad, another onecall.com rep. Overall, the staff, GREAT! pricing and the FREE shipping will keep me coming back. My next purchase will be a Kef sub, and I know where to go."
"I ordered an Onkyo TX-SR576 Black 7.1-Channel Home Theater Receiver from OneCall. It arrived on the third day after ordering, which was super fast processing and shipping. It was packed very well and arrived in perfect condition. The price I paid for this receiver was the lowest I've seen anywhere online or in a store. My experience with OneCall has been very good. And the Onkyo TX576, what a nice receiver! I'll do business with OneCall again, they are great.
"
"I bought a new Samsung TV from ONECALL. They beat all the local Electronic giants by at least $700 dollars. I ordered the 52" LCD at 11am Thursday and it arrived at 11:30am on Friday. It came from another State. The whole buying experience was great. I've bought a lot of things off the net. This was by far the best deal and best service I've come by. The TV was on sale at BB for $2799. I payed $1997, did I mention the shipping was free and no tax. I was shocked how fast it got here. I would not hesitate to make another major purchase from ONECALL.
Great deal, great price and great customer service.
Thanks Ed "
" I ordered an Onkyo | TX-SR576 Black | 7.1-Channel Home Theater Receiver from ya. It arrived yesterday, which was a day earlier than promised. It was packed very well and arrived in perfect condition. The price I paid for it was the lowest I've seen anywhere. My shopping experience with One Call has been great. And the Onkyo 576.........WOW! What a receiver! So thanks One Call! I'll be back.
"
"I ordered a Sony Cybershot camera, which was marked down quite a bit. I first questioned the legitimacy of OneCall, but came to ResellerRatings and found they were legitimate. A good merchant selling at a great price.
I received the product as described. Tracking number was provided. This is a great merchant."
"very satisfied
Toshiba 46 inch lcd tv ordered on Jan.31,2009. Delivered in perfect condition Feb 5, 2009. set it up in about 10 minutes, works great. I would highly recommend this company !! "
"Narrowed down companies to purchase my Samsung 52" from based on ResellerRatings.com to 3. Called sales dept. at #1 to question shipping/packaging method, at that time I was told I had 24 hours to report any concealed damage. Later I called #1, and #2's service dept. to ensure I understood return policy....was on hold for 56 minutes between 2 phones calls to each company (4 calls total)...finally gave up as I never could talk to anyone in their service dept. Called #3's(OneCall) service dept. and spoke to Mike who indicated the product would be put on its own skid and had "shock watch" devices attached that would help indicate mishandling in shipment. Also indicated I had 72 hours after receiving to uncrate and report any concealed damage. Being able to contact OneCalls service department and talk to a person was the final deciding factor. I placed the order over the internet, received a follow-up call the next day to confirm my order, explain the shipping/receiving process - rec'd a follow-up email regrading the shipping process, 2 days later rec'd the shipping company's contact info and tracking number....there was a slight delay in shipping as the product was going to ship from one warehouse but was out of stock by the time my order was completely processed so it shipped from another warehouse. Total time from ordering to receiving was 10 days (includes 2 days over weekend). I live in the middle of the U.S. and their warehouses are close to either coast I believe. Arrived as described, brand new in a pristine box...works perfect. Used "Live Search" to save an extra 2%. At no time did OneCall's employees try and upsell or pressure me with extras...it was a simple, "Do you need any cables with your tv order." Am very pleased with overall transaction and would buy from them again. MH"