"Review Revision: About a day or two after I wrote the following review, I recieved a call from Thomas saying that his higher ups approved a replacement for my defective unit. After that, Thomas worked with me to make sure that the problem with the original order was fixed.

I was moving at the time when the replacement process was taking place and Thomas offered to cross ship the item for me. I recieved the item flawlessly and the return was as simple as filling out a form and dropping the box off at my local fedex. The only negative that I could find within the whole process was the time of reciept till the credit was issued (about a week and a half), but even then it was painless. Thomas made several calls to make sure that I was pleased with the process.

I can understand that OneCall is a high volume seller and that problems do arise from time to time. At first I was greatly dissatified with the process, but after Thomas helped me to get my replacement, things turned around. My outlook has changed on this company, but I would have to order a few more times before I can have my full faith restored. Overall a good experience.



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After a friend referred me to Onecall, I bought an Onkyo TXSR703B open box. The next day, I get a call saying that they did not have the black version anymore, but they had the silver one in stock. I accepted that and they sent me the unit.

I received my order 5 days later from FedEx. The outer box was a little dirty, but it was the inner box that scared me. The bottom side had lots of little holes on it; luckily enough, they did not extend into the box and the contents seemed to be alright. After testing the unit for two days, I noticed a popping noise coming from the receiver. The noise happens at random times. I kept testing the unit for a couple of more days with different inputs and cables, and no matter what, the pop would happen eventually.

About a week after I received my receiver, I got a call from a CS agent asking if everything was going alright with the receiver. I explained my problem and he said that they would, "make things right." He gave me the number to Onkyo and said if there was a problem with the receiver they'd give me a replacement. I tried calling Onkyo, but never got in contact with an agent. I called Onecall again on Friday May 5th.

I first got in contact with an agent named Chris. I told him my problem and explained that I would like an exchange. He told me that in order to get an exchange, I would have to pay shipping. I explained to him that my receiver weighs 30lbs and that shipping would be extremely expensive. He retaliated saying that it wasn't Onecall's fault for sending out a defective product and that I would still have to pay shipping back. After talking to him for about 15min I asked to be transferred to a manager. I got on the line with a manager named Thomas and explained my problem. He said that Onecall would pay for shipping back, but since my item is an open box, they would not be able to give me an exchange. After talking for a while longer, he basically said either I could send it in for a refund or get it fixed.

All in all, I would say this was one of the MOST MISERABLE shopping experiences I've had. Not only did I have to argue with a CS agent, they were not able to resolve my issue as one of the other agents said they would. I was expecting stellar service like from Newegg, but I guess I was expecting too much. They seem to care more about the money then their customers. STAY AWAY FROM THIS COMPANY!!!"

"I placed an order for a digital camera with OneCall on a Sunday. Monday I recieved confirmation and shipping information. Wed evening I had the camera in my hands. Brand new product, US waranty, no calls, no hasle, and good price. Actually I wanted the black version of that camera and their price was second lower, but lowest price was offered by a company whose reviews here were a clear steer away!
I will do business again with OneCall."

"I was please with my shopping experience, purchased a Onkyo HT-S790 for $499.00 including free 3 day Fed Ex. They now reduced the price to $449.00 and added $129 for 3 day Fed Ex. The minimum price ends up being $579. Be careful a sale is not necessarily a sale but more of a trip in smoke and mirrors. The unit arrived in the allowed 3 days. On the weekends they offer private sale items for free. I suspect since it was the end of the month they wanted to meet quota. So I got a $68 Monster surge protector thrown in for free. A nice company to do business with. They did not try to sell me extended warranties or anything else. "

"I have used OneCall before and will continue to do so. I am very happy with their products and service. Delivery was on time and package was secure."

"Placed an order after 3:00pm Pacific and they were still able to ship same day! As others have mentioned, the order actually arrived 1 day earlier than promised. Packaging was secure too. I would definitely look to OneCall for my next electronics purchase."

"I recieved the item in 2 days and am very pleased with the service and item. Thanks I will shop at your site again"

"Ordered 2 Delkin LCD Shade. Price was less than Delkin it'self. Recieved them a day ahead of promised date. Will order again if the need arises as there was no hassels at all."

"Very good purchasing experience. The camera was received very fast (5 days) eaven that the item was a backorder. Price was good too. I will consider purchasing again from this vendor."

"Ordered via internet. Delivery was incredibly speedy. Product (camera) was new and as described. The price was the best I could find. Would definitely buy from them again, and would recommend OneCall.com to friends."

"This was one of the best Online shopping experiences I have had. Not only did they answer my questions both online and on the phone, they called me a week later to see if I was happy with my purchase!"

"Purchased Tamrac 5315 camera bag. Excellent price. Item shipped same day and was received in 3 business days! Main reason I purchased from here was because of the reseller ratings ranking. They did not disappoint at all and I would buy from them again."

"This was my first time ordering from Onecall and found excellent pricing, a great Web site plus I received the item in two days via FedEx even though it was a 3 day shipping order."

"I had one complaint about the item not having a case and headphones as the one offered on their web site. They called back and offered the case and headphones free of charge with me paying the shipping. I was pleasantly surprised and will recommend this company in the future. They were wonderful!"

"Awesome,Everything went perfect, Onecall you have my business forever."

"I ordered a Canon 30D online store on Thursday night, order got shipped on Friday via FedEx 3 day shipping. Delivery was estimated for Wednesday but it was already delivered on Monday!

They have a decent web site, ordering and package tracking was easy. Their shipping options are decent, they even offer free delivery.

They offered $50 off on the camera with the SPRING06 coupon on their web page."