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Verified
5/5

2006-03-07

"Purchased a Toshiba 62HM195 HDTV and Stand. Total shipping time was 10 days via ground. The Tv and stand were on a half-pallet delivered by ABF from WV. Everything arrived in perfect condition. Thanks again OneCall for the great shopping experience."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
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Making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-03-05

"Placed an order for a digital SLR. Received a call from OneCall less than an hour later to request clarification of credit card data (which I had screwed up). Less than an hour after that, I received an e-mail that my camera had been shipped.

The package included free FedEx shipping. FedEx couldn't find my address and I had to go to their facility to pick up the package, but I did get it.

I found a mistake in the paperwork for the extended warranty when it arrived a few days later. I called OneCall and received a corrected contract a week after that with no hassle whatever.

Overall, except for FedEX, which wasn't OneCall's fault, a good experience.
"

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Overall quality of the company
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Is committed to quality products and services

Verified
5/5

2006-03-03

"Was far better than I expected on a scale of 1-10 I'd give them a 12 I ordered a big screen tv on sunday after noon and recieved it only 4 days later on thursday Thanks"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Verified
5/5

2006-03-02

"Purchased Sony KDFE50A10. OneCall had lowest price, excellent financing and customer service. Product shipped and delivered as promised. Will shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service resolving problems
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Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-03-02

"I bought an Athena Point 5 Series Speaker System from them. It was on order, and when it became available, I got a personal phone call telling me when I could expect my merchandise. Very professional, and at the same time very down to earth. Recommend and would definitely order from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-01

"This is the second time that I purchased high dollar photo equipment from One Call. I'll make this short and sweet... there are a A++++ company to deal with! I give them my highest recommendation. The transaction couldn't of went easier and the shipping was always on time. To top it off, they had the best prices. They are by far my best internet experience for buying goods."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with

Verified
5/5

2006-03-01

"Great Vendor very professional, No high pressure only worked to serve the needs I asked for. Shipping was rapid and faster than promised. Willing to answer all questions. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Verified
5/5

2006-03-01

"Excellent! Excellent! Excellent! I ordered a Sony 50” TV on Sunday, February 19 and we were enjoying it in our family room on Thursday, February 23. The on-line price was competitive and the shipping was about ½ as much as other companies, so the total price was about the same as the companies advertising lower prices for the TV. Shortly after I placed the order, I received an email to call the company. I braced myself expecting a high pressure up-sell, but never, ever did anything like that come up in the conversation. Matt just wanted to review the delivery, inspection, and return polices, which he did very politely. I would not hesitate at all to order anything from this fine company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-02-28

"Excellent service on an order that was in limited supply. Delivery was fantastic!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2006-02-26

"I ordered a Samsung 61" DLP TV from Onecall a week before the Super Bowl. I had been researching TVs for several months and found many positive reviews of Onecall.

I placed my order online at around 3:30pm on a Sunday, and not 15 minutes later I received a phone call from Onecall confirming the order and asking if I would like the TV delivered before the SuperBowl for no extra charge. Needless to say I was impressed!

Holley, the CSR I spoke to was very helpful, recommending that I contact my credit card company's fraud protection department to insure they didn't block the order.

OneCall continued to suprise me by calling me several times to confirm the TV arrived and make sure there were not any problems with the delivery. Then several weeks later they contacted me again to make sure everything was OK with the TV, to see if I had any questions or concerns, etc.

While I was a little leary at first about buying such a large item via the Internet, OneCall proved to be an excellent choice and I would recommend them to anyone considering buying a new HDTV.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-23

"Quick service, great price and fast delivery. What else could you ask for!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2006-02-20

"Ordered a 42inch plasma.... was contacted by phone to confirm order. This is where the bait and switch starts I was thinking, but I was completely wrong. Fast, courteous and very professional service was all I encounter from this company. No up sale, or other tactics like you read about form so many other web based retailers. TV shipped two day ahead of schedule... had it by the end of the week. Absolutely fantastic to deal with. Highly Recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Customer service making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2006-02-19

"I'm very happy that I found OneCall. I purchased a Monster Cable HTS3500 for $169 and with a $50 rebate, $119 final cost. They sent out an e-mail conformation and tracking number. It even arrived a day early with no problems. I even got a call from a sales person just to see if everything was okay with the product. I will purchase from them again and tell family and friends about them. Great Site."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-18

"After cancelling the order due to out of stock, their CSR called and offer the item to purchase again at the same price. I am very happy with their CSR service. Definetly it is one of the best online store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2006-02-17

"Wow! Amazing price & superfast FREE shipping. I'm impressed!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site