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Verified
5/5

2006-07-01

"OneCall was with $30 of the lowest price, but with the advantage of cheap shipping ($12.21) and without the "confirmation" phone calls.

I purchased a Panasonic PV-GS300 at 11:28 PM Pacific Coast Time on 5/15/06. It was shipped on 5/16/06 with 3 Day FexEx for estimated arrival on 5/19/06. I actually received it on 5/18/06.

It was in perfect condition and the camcorder has worked very well.

I am definitely planning on shopping with them again if they're anywhere close on price.
"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
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Verified
5/5

2006-06-30

"Just purchased a DSLR on the internet with Onecall. I was very impress with their friendly, knowlegeable, and professional sales personnel.
Price was very competitive. They answered my questions promptly both on Chat and email. Received my Olympus E500, 2 lens kit on time.
This is how business of today should always be done. I definitely will do business with Onecall again. I am very satisfied with their business transactions. I highly recommend Onecall.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-06-28

"while most vendors don't have Sony camera W30 in stock, I found ONECALL.com has my camera ready to ship and offering 3 days shipping for free! and the price is the best compare to other site's. I got it less than 3 days, I am totally satisfied OneCall's services, and highly recommend this store for shopping electronics."

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Verified
5/5

2006-06-28

"I order a pair of the phenominal Grado SR60 Headpones from this store. Since I order on Saturday, they didnt ship untill Monday, but thats very usualy. They just arrived today via FedEx, so it only took 2 days, which is very respectable, seeings that I used their free shipping meathod, which said would take 3 days.

This store had one of the cheapest prices, and that combined with free FedEx shipping (I really dislike UPS), then overall I really liked my experience.
"

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Verified
5/5

2006-06-28

"***************5 STARS OUT OF 4*******************

I ordered a Fuji F30 from Amazon and the order was fulfilled by OneCall. I had never heard of them previously but figured if Amazon would associate with them then they had to be pretty good. I was right on the money! SUPER transaction! Bottom line, STRONGEST POSSIBLE RECOMMENDATION FOR ONECALL! A+ THANKS AMAZON AND THANKS ONECALL!

I FORGOT TO MENTION, ONECALL IS A FUJI AUTHORIZED DEALER (I CALLED AND ASKED) SO I'LL GET THE $50 REBATE FROM FUJI SO THIS CAMERA WILL HAVE ONLY COST ME $295! (YUP, ORDERING THIS CAMERA THRU AMAZON USING ONECALL YOU END UP GETTING IT FOR LESS THAN B&H OR ADORAMA!).
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Overall technical support
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Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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520
Verified
5/5

2006-06-26

"I purchased a sony hc3 from Onecall.com. It is manufacture sealed and the product works great and the video it shoot is stunning. They also have a 7 day price shield. I got $71 back with just two phone calls. I ordered on Wednesday, June 13 and got the product on next Monday. It ships from WA to CT. If they could have longer price shield period instead of 7 days, it would be better."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-06-22

"I bought two Infinity speakers from this seller. The price was very fair, even though it is more difficult to find them in cherry wood. Delivery was very fast and in excellent condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-06-15

"I first heard about Onecall on Dpreview Photography website. The photographers on that website sing high praises about their dealings with Onecall. Now I see why. I ordered a 55" Sony TV from them, and I don't see how I could have gotten any better service. Don't hesitate ordering from them!"

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Verified
5/5

2006-06-14

"Excellent customer service. Promptly answered phones and online chat regarding questions. Product received in perfect order one day early with free shipping. Competitive pricing with price matching. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-06-13

"Awesome purchasing experience. I ordered on Wednesday afternoon, it shipped the same day (yes !) and it arrived on Friday afternoon. Awesome price too."

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Verified
5/5

2006-06-12

"I had a wonderful shopping experience. I bought a very high price item through Amazon.com but the product shipped from OneCall.Com. I was expecting to receive the product in about 7 business days but got it in only 3 days and for less than 10 bucks for a 10 lb. package!!! I just placed my second order with them directly and it's shipped already!!! I appreciate the way you do business."

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Verified
4/5

2006-06-04

"basically the shopping experience is good with onecall.com. The only thing so far I don't like is their short period of price protection. within 3 weeks I found they lowered the price. however I was told that they would only match it with 7 days. I knew most stores even don't do that. However they seems considering them as a competitor of big names such as bestbuy, circuitcity,amazon if look at their pricing policy. As we all know, those stores will do price adjustment in 30 days for sure. So I guess that one could buy from other stores and get them to match onecall price or use a credit card with low price guarantee to buy from onecall."

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Verified
5/5

2006-06-04

"Onecall is first rate from the initial ordering to the explicit instruction taking delivery from Fed-Ex. The Samsung LCD TV, the Onkyo receiver and the Polk speakers came in factor seal boxes without even a scratch. All the electronic components are working beautifully. True to their words, Oncecall honored their Price Guaranteed on the Samsung Ln S4092D and Onkyo TX SR803 when they had a special for less than the price I originally purchased.

I have since ordered a Samsung DVD and a Sanus component furniture piece from them using their Onecall credit card with no interest and no payments for 18 months. They are a very well organize run business with knowledgeable and helpful customer service workers taking calls. I have endorsed them to friends, co-workers and family members.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-06-02

"I loved my whole experience with onecall.com. Customer service was courteous and knowledgeable, shipping was lightning fast and even a day early, website was stock full of good stuff at good prices and was easily navigated, and I loved being able to purchase over the phone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-05-31

"Very helpful sales person. No switch and baiting. Did not try to push other products. Product shipped the same afternoon that I ordered. Arrrived 2 days later with their basic shipping. Extremely satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy