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Verified
5/5

2006-01-01

"Excellent company to do business with, their service is superb. Ordered on Monday, day after Christmas and received on 12/28. Products, price and service can't be beat. Products packaged very well. Would definitely purchase from them again. "

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Verified
5/5

2005-12-30

"I received my order in 2 days! Much quicker than expected. Email confirmation was made same day I ordered and equipment was shipped out same day. PAckaging was more than sufficient and I haven't tried the lens yet, but appears to be as ordered - new in box with all components. Thanks! Will do business again!"

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N/A
Is easy to do business with
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Is trustworthy

Verified
5/5

2005-12-30

"Very satisfying experience. Helpful and courteous on the phone. Item was backordered (here and everywhere else)and no guarantee could be offered for delivery. I decided to order anyway thinking that since they were an authorized dealer that their stocks would be filled as a priority. Received a call seven days later that it was shipped and checking with the shipper found that it was to be delivered the next day. Also the prices were very good. A very good experience duaring a hectic time of year"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
2/5

2005-12-30

"The prices are great. Shipping date was short. But when I called about my son working days and could not be home to sign for shipment (but next door could) I was told that was not possible. My son would have to sign (due to FedEx policies, FedEx said this is the shippers policy). I found them to be very rude at Onecall. Will I shop there in the Future? Well ??????????."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-30

"OneCall rocks! Having done my research I ordered a Sharp LC-37D4U LCD flat-panel with free 3-day FedEx shipping on Monday. I received shipping confirmation on Tuesday and the set arrived on Thursday, one day early. I had to make a couple of calls to OneCall to fix a credit authorization problem and they answered the phone after 1 or 2 rings and were always helpfull. Great experience!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-29

"Perfect. Order filled and shipped extremely quickly. Arrived a day sooner than expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
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Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-12-27

"Best experience on the Web. After fighting with another company for 2 weeks, I called them to make certain that the camera I wanted was in stock. They said that it was in stock and that they would send it that day. They did NOT try to sell me any overpriced accessories, and they actually did send it that day. It reached me in 3 days by Fed Ex just like they said it would. It was new in the box with everything included. They were indeed a pleasure to order from. I will check them first when ordering anyting in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-25

"Item that was ordered clearly showed backorder. When I call to determine when they expected a new shipment, they stated a truck was in route and item should be available in the next couple of days. This was 12/19, the busiest shopping day for online. I really did not expect to have the item for Christmas, so I used their three day FedEx standard and preordered. The item was shipped two days later and FedEx delivered the item on Friday, 12/23! It did arrive before Christmas!! OneCall double boxed the electronic in addition to the vendor orig. box. This is the third time I have ordered from them and every time they exceeded my expectations. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-12-24

"I Have been doing mail order and then internet ordering ever since I can remember. At least for 25 years. Sometimes I get bit, and once in a while, I find a company that is like GOLD and hang on to them. ONECALL is such a company.

First, their price beat anyone, and I mean anyone on the net. Only one other company came close.

Perfect ordering pages, well thought out. Very fast. Easy to work with. When I called them before the sale and tried to be a bit problematic (not nasty or mean)on purpose to see how they handlesd their customers, the sales person was of the utmost professional fiber. It said a world of goodness to me.

Emails were sent right on time, with all the info I needed. Email shipping notification with tracking numbers provided right on time.

I ordered a Sony Under Cabinet TV and It was out of stock for a while. Their web page had a 'notify me when in stock' button, and it worked like a charm, telling me immediatly, three days later when it came in stock.

Ordering was a breeze, checking on tracking a breeze, and worry free.


The package came on time, and in perfect condition.

It's under the tree for my wife now.

Happiness is mine!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-24

"Extremely cordial and helpful personnel. Answered all questions with obvious knowledge. Prompt shipment of my product. Great pricing. Love them and would definitely recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-12-23

"I don't know what this store could do to improve itself. The price, product, and sevice were excellent. Like others, my purchase was delivered ahead of schedule. I will use this store again for future electronic purchases and will encourage others to do so as well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-22

"Bought sony vx 2100 for a good price have great customer service and wow i got it on tuesday and i orderd on friday, would buy from again very legit, nice selection great prices."

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-12-22

"Fast, friendly service from a gret company.

Thank you!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-12-21

"OneCall had excellent pricing and every item that I wanted was in stock. Teir website was very imformative and had every detail about their products that I needed.
Shipping was same day and arrived in two (even with the free 3 day express option they offered).
I will be doing business with them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-19

"Fast, efficient. Good price. Would order from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services