"My contacts usually are out of stock and super expensive but this was quick and I was able to upload directly! They are my #1!"
"I have never had an issue with opticontacts always the best deals"
"Very easy to reorder from previous orders. Great deals too!"
"DURING PAYMENT ... CONFUSED ABOUT PAYING OTHER THEN A PAYPAL ACCOUNT"
"Your prices are high and you need better free gifts"
“Thank you for your feedback! Our pricing is also influenced by the manufacturer's sale points, but we’re always looking for ways to improve our offers, including our free gift options. We’ll reach out to you soon to review any discounts that might be available to help with your next order.”
"enjoy deeling with opticontacs"
"It amazes me how much big business has controlled every aspect of our lives even to the point of requiring an eye check up every year to place an order for the same contact prescription I have worn for 30yrs!!! This site has at least Mae a pain point of mine a little more simple. "
"It was all good ,until checking out and they hit me with a $12 processing fee. WTF. First and last time"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"There is a 30% discount for new customers and only a 20% discount for returning customers. Wouldn't you want to reward those being loyal to ordering from you instead of making them jump through hoops? I will pick who is cheapest and the way the prices are listed reflects the largest discount, not necessarily what I would get once I put my email in since I've ordered from here before. It's worth jumping through hoops to find another email to verify my info from, but it's a pain and bad for returning customers. "
“Thank you for reaching out and sharing your thoughts with us. We do have similar discounts for existing customers, and we’d be happy to help you find the best available offer for your next order. We’ll reach out to you shortly to discuss any applicable discounts to make sure you’re getting the best value. Thank you again for your feedback, and we look forward to assisting you!
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"Looks like OptiContacts now playing the added 'Order Processing Fees' upon checkout game that some of their competitors have the same practice. Ridiculous to double the per box cost of the advertised rate. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
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"Very simple an easy so convenient saves all your information."
"I’m confused how my processing fee changed from the page where I add my address to the page I enter my card number. The total changed from $321 to $337"
“Thank you for reaching out, and we apologize for any confusion with the processing fee. We’ll review the pricing on your order and reach back to help clarify any changes to the total. You can expect a call from us shortly to ensure everything is sorted out. Thank you for bringing this to our attention!”
"The experience was great. I use the most expensive dailies out there (Alcon). From 1800Contacts they are $277 for a 90 day supply. Opticontacts price was $32 per box and then the $68 processing fee
popped up. Is that typically high for a processing fee? Yes, but with the cost of the contacts, the processing fee, the $12 shipping, and Tax, my total for a 90 day supply was $149. Still almost $130 cheaper than 1800Contacts. They were in stock and shipped from Seattle. Received them in Chicago one week later. Correct contacts, quantity, and prescription. Very happy with the transaction "
"Shopping online is fats and convenient"
"Upon ordering it says we qualify for a free gift but then it took away my 30% off so the "free" gift cost almost $50. "
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback, and we’re sorry for any confusion at checkout. We want you to have a smooth experience, so in addition to PayPal, we also offer debit and credit card options, as well as Apple Pay and Google Pay, at the final step. If you need any assistance completing your order, please feel free to reach out. We’re here to help!”