"Price was much more than expected"
"Hi. I wish there were a discount for returning customers on initial order."
“Thank you for reaching out and sharing your thoughts with us. We truly value our customers and are pleased to let you know that we also offer similar discounts for existing and returning customers on select orders. We’ll review the details of your request and follow up with you shortly to assist further.”
"I have always had good experiences with opticontacts"
"Easy and efficient. Not sure why processing fee was so high? What are you exactly processing. "
"Fast and easy to shop and order online. No problems moving around the website and found what I needed quickly. Discount applied and easy checkout. "
"Got our usual lenses... at a great price. Appreicate it very much!"
"Fast and convenient. Got 6 month supply for $50"
"The experience was fine except for a shipping and processing fee being added near the end. So I went back and made some changes and the processing fee went away. More transparency about such things is always appreciated."
"I have ordered from your company several times and have had great service! Thank you! "
"Very easy-to-use site. The prices (including the processing fee) were clear and forthright.
I will be returning as a customer."
"I have t used this company in some time but they were able to help me check in and out within seconds "
"I keep coming back to OptiContacts because their pricing is the best I've found and it's so easy to reorder time and time again. Thank you!!"
"So much easier than 800 contacts and a way better deal!"
"Works like a charm, awesome company, quick shipping. Good to go"
"We appreciate how convenient and easy it is to receive the special contacts from your company. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”