"Processing fees are super high and much higher than other online sites"
"Whenever I am running low on contacts, I can count on Opticontacts to provide me with a low reasonable price on my contacts and rely on them to ship them to me in a timely manner. Always happy with my service here!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Tried buying on my cell and even after closing to the site and going back again it kept saying invalid code can't process. Had to switch to my laptop."
“Thank you for bringing this to our attention. We’re sorry to hear about the issue you encountered with the site. We will be reaching out to you shortly to assist with resolving this issue and to ensure a smoother experience for you in the future. In the meantime, if you have any other questions or need further assistance, please feel free to contact us.”
"vastly different price on 3 different computers "
“We apologize for any inconvenience. We offer a variety of promotions and deals that might affect pricing, and we’ll be reaching out to you shortly to assist with applying the best available offer to your order. In the meantime, if you have any other questions or need further assistance, please don’t hesitate to contact us.”
"Good prices fast shipping I’ll take it everytime"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"It's so easy and quick to order my contact lenses, this makes me happy!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The final price at checkout was $7 different than the price quoted. The sum of money isn't the issue, I just found it disappointing that the processing fee seemed to change without notice."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I really appreciate the ease of reordering my contacts from this website. I also appreciate the sales that happen often, as CLs are pretty pricy. Shipping is fast. Always a good experience. Would recommend. "
"Customer service and all online Was exceptional and so was the price!"
"Fast, simple, and lowest price found online"
"I love to order with opti their reliable and fast service!"
"Just a simple guy, trying to get contacts, not really interested in a bunch of free stuff or spending more time on here than necessary"
"Great site, super easy ordering, great selection"
"I love these ,used them before I am going back to them "
"fast processing and ships pretty quickly "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”