"A 'processing fee' which you outright say is because other people are doing it. What a complete lack of morals. Advertise the true price and stick to it, don't bait and switch. It's still better than others are offers so why give up any values or ethics?"
"Processing fees. Discounts disappear when adding free gift."
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
"Always great customer service and products
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“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"We'll see if it's the best deal and they'll price match. I'm excited bout the free shades. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Great prices, easy to order, free shipping, and great payment options!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I didn't understand SPH vs. Power and Tony on chat was helpful. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Website user friendly, easy to order!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy to upload prescription and great prices!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Worst experience ever in my life"
“We’re truly sorry to hear about your experience. We will be reaching out to you shortly to understand more about what went wrong and to assist with resolving any issues you’ve encountered. Your satisfaction is important to us, and we’re committed to making things right.”
"shipping always come on time and they have Discount always help us"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I appreciate the free glasses"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"So easy to reorder and the free sunglasses are cool! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"After you add to cart, there’s a huge processing fee. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"OptiContacts remembered my order and the "Reorder" button made the checkout process extremely quick and easy."
"excellent service 5 star i give you guys"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”