"The upfront price was not the real price. There are a lot of add-ons. Every time I push to check out, the price went smh
"
"It's very discouraging to get caught up in a bait and switch like this. My contacts were priced at 17.99 in your ad, and on your website. Come to find out you add $20+ in processing fees! For each box!! And still make us pay for shipping! Not cool."
“We appreciate your feedback and want to address your concerns regarding our processing fees.Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Sneaky processing fee added at the end is dishonest"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us”
"I hate the surprise servicing fee. I get you guys need to make money, it just puts a bad taste in your mouth."
"The order process was quick and easy"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Had the promo on the site but as a new customer it appears i cant use both the hello promo and the sunglasses promo.
You are the same price as other sites, this would have been the difference to make me a repeat account"
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
"Your great fast & easy. No stress or headaches. I will recommend you to family & friends. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I priced around, and they are the cheapest"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Disappointed in not being able to get the 30% discount because of 0.60 cents
Update - discount issue was rectified. Great customer service."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"I checked everywhere to compare costs--even through our optometrist. They had a better price that any other site. Even the fees they attach, still brought the cost of contacts down more than $70 compared to others. Every other site wants you to purchase 8 boxes, just to get a mail-in rebate. This is outrageous and no one has time to be mailing anything. Will definitely be a return customer!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Ordering was quick and easy. If they arrive on time that will merit my five star review. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy and simple way to order what I need "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Can't beat the prices! Even with fees still a much better deal than walking into a lens store."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Website is easy to use and there are many options for prescription verification. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I don't like the heavy processing fee surprise just before checkout !!!!!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”