"Processing fee and shipping are way too high. Too late when I saw it."
"I love how quick it is to reorder."
"Misleading on pricing-same as every other company. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Quick and easy. It is also one of the cheaper options "
"VERY EASY TO ORDER AND THE PRICE IS RIGHT!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Logged in for a quick re order. 5 minutes I was done. "
"So easy to find my brand and order"
"Had to RE-enter script 8x or 10x times to get it to stick. Not to mention the random double of similar glasses they piled on. I usually go through Zenni which is a better deal for throw away "or per say other extra lying about" glasses thenthis frustrating experience. The soft contact lens deals are pretty cost effective... But depends on the batch of lenses you get. I've had some last for months.. others only last a few Days and disingarate or fog up and become in useful. Please improve or impress us public people more. I spend and others spending hard earned cash for items we use daily to literally 'see' the world. As optimaligists as your website portrays please remember we are all human and treat us like if it were your family too that you're selling to enjoy the beauty of crystal clear comfortable sight. Thank you for reading. Anonymous "
"Odd.... Processing Fee added at the end? Not disclosed before ording. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy and quick. Good prices too"
"this process was super smooth and they even gave me 30% off just for ordering for the first time!"
"Wish there was a customer service phone number "
"Website navigation and process is simple."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I was able to place my order fast and efficiently at a great price"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I love the few clicks and auto populated fields-makes reordering a breeze!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”