"You think you're actually saving some sort of money until you make it to the check out screen and the total has doubled due to the processing fee being the same price as the contacts and I mean dollar for dollar...NOT COOL..oh yeah, did I mention no free shipping "
"Excellent service and good discount "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy and fast to order. User friendly "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"for whatever code you enter then you get a different " processing" fee that pretty much nuilfies the offer, just marketing but it would be alot easier if one of these damn contacts companies online would just be honest and upfront on costs. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy way to place an order for contacts and very affordable "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"No problem ordering. I got twice as many contacts for close to the same price. Thank you! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I thinking ordering from this site is easy. The only catch is you do not see the actual price until you get into shipping. "
“Thank you for your feedback. We want to assure you that the complete breakdown of costs is listed during the checkout process, including shipping, fees and sales tax. This is to ensure transparency and provide you with the most accurate total before finalizing your order. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your input and hope to make your experience smoother in the future.”
"its always a pleasure ordering my contacts. simple and easy"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Could not load scan of prescription (file type?). Pricing not really straightforward, but seemed to be common on several contact vendor sites!"
“Thank you for your feedback. We apologize for any inconvenience you experienced with uploading your prescription and navigating our site. We have successfully received your prescription and will email you with updates on your order shortly. Thank you for bringing this to our attention, and we appreciate your patience.”
"Super easy to order and I can’t wait to get my new sunglasses!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Very easy to use their website, promo codes, and cheaper option compared to the competition."
"Great saving with the HELLO coupon code. This is our first time ordering with OptiContacts and we will certainly be using your company for all future contact orders. Thank you very much!"
"disappointed that left eye prescription is no longer available"
“Thank you for your feedback. We understand your disappointment regarding the discontinuation of your left eye prescription. Unfortunately, the manufacturer has decided to discontinue some prescriptions. We recommend checking with your eye doctor for alternative brands of contact lenses that may suit your needs.”
"You can justify it by saying your competition does it, but the pricing is still misleading. After this initial special discount, I will not buy again from you."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"It seems easy to order and cheaper than my eye Dr so we'll see when theyvarrive"
“Thank you for choosing us for your eyewear needs! We're delighted to hear that you found our ordering process easy and our prices competitive. We hope you are satisfied with your purchase when it arrives. If you have any questions or need assistance, please don’t hesitate to reach out.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”