"Great service, great deals, always fast, very simple. "
"Easy to navigate what type of lenses to buy and frames"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Quick and easy reorder!!!
Literally took less than 5 minutes from a text reminder. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Coupon code did not work for multi items"
“We apologize for the inconvenience you experienced with the coupon code. Please note that the particular code you used is valid for one pair of glasses only. If you are interested in purchasing multiple items, please contact us and we will provide you with a new code that applies to your entire order. We appreciate your understanding and look forward to assisting you further. If you have any other questions or concerns, please feel free to reach out.”
"Best price
Best brand
Costumer friendly
Fast shipping
What else you want?!!"
"It’s stupid that you charge to send me my items, really disappointed
It’s like going to any place and getting charge extra for buying the items you need, last time I’ll buy from this company
Email me ****@****
"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"I ordered a box of the same contacts through my eye doctor and it cost me $120 a box. Thanks to this site I got 2 boxes for less than my eye doctor."
"I have ordered here a few times. Shipments always come quickly and this seems to be the place with the price to beat. "
"Waiting for delivery before end rating"
"Screen changes everytime I check on anything. Sort of Confusion
Do I need to upload my prescription"
“Thank you for reaching out. You can upload your prescription directly from your account or email it to us. If you encounter any issues or have further questions about the process, please feel free to contact us. We're here to assist you and ensure a smooth experience.”
"The cost kept changing as I went through the process. I was given one price, then as I finished checking out, a $62.70 process fee was added at the very end, with no explanation of this fee. Also, a 30% off coupon was automatically applied to my order and then after submitting my order, it said the coupon was not valid and it was automatically removed. I then had to start over and manually enter a different coupon (one for 20% off). Between that and the processing fee added at the end, the total ended up being over $100 more than my order originally showed. Disappointing to be initially shown and anticipate one cost then have it end up being much more in the end. "
“We apologize for the confusion and frustration you experienced with the pricing and coupon application during your order process. We will contact you shortly and ensure you receive the correct discount applied to your order. Your satisfaction is important to us, and we are committed to resolving this issue promptly.”
"I have purchased contacts from this site many times and have found the ordering process to be easy and delivery within a few days. This time, I tried calling the company on the number listed on the website. That number was not working."
"Something is funny about the payment system. Numbers change all time. When trying to order two boxes and with shipping it said $120 , then it changed to $126.
I presume I'll have to make another order. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"$9 shipping for one bix of contacts "
“We apologize for any confusion regarding the shipping cost. Please note that we offer free shipping on orders over $100. We understand that shipping costs are an important consideration and we appreciate your feedback on this matter. If you have any questions or need assistance with your order, please don't hesitate to contact us. We're here to help and ensure you have a positive experience with us.”
"I used your intro code to get 30% off, which was good. Then at my checkout i see i have a free gift so i add it to my cart, some fugly sunglasses but free is free. Except it’s not free, it kicks out the 30% off code because it somehow counts as a discount code, and basically adds 30$ to my order for a fugly pair of sunglasses i dont even want. I removed them and got the normal discount but my feeling of your website is not great after that."
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”