"DON'T LIKE ABOUT GETTING THE INSURANCE PROCESSED CONCURRENTLY.
PLUS, THE PROCESSING FEE AT THE END; "
"Processing fee is excessive."
"No fuss, no muss. I was able to order my contacts without a hassle. Easy."
"This place ACTUALLY had the best online price"
"Very easy to use and the price was painless!"
"I don't like sites that slide in a processing/handling fee at the end of your purchase. Opticontacts offered a 30% new client discount but then took most back with a $20.25 processing fee at check out. NOT COOL !!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Literally 6 clicks and done to reorder. And discounts galore! I'm very pleased with Opti contacts! "
"So easy to purchase and get exactly what you need"
"I uploaded my prescription, then was asked how I wanted to verify, even though I already uploaded it. The tabs at the top are confusing and don't make it easy to know how to go to the next step. The PayPal button on the first page makes the whole thing confusing, as if that's the only way to pay at all. The design is very unfriendly to the user, and I found it quite difficult to make a purchase."
“Thank you for sharing your experience. We understand that a smooth checkout process is crucial, and we apologize for the confusion you encountered. Your feedback about the prescription verification and navigation is invaluable, and we will work on improving those areas. If you need any assistance or have further suggestions, please feel free to reach out.”
"It was easy until I have problems on deleting the extra order."
"Best pricing around for the brand that I needed. "
"I found the best price on my contacts. The buying experience was awesome and the web site is isvery user friendly."
“Thank you so much for your fantastic review! We're thrilled to hear you found the best price on your contacts and had an awesome buying experience. It's amazing to know that you found our website user-friendly. We appreciate your support and look forward to serving you again soon!”
"Very easy to reorder plus great discount"
“Thank you so much for your amazing review! We're thrilled to hear that you found the ordering process easy and enjoyed our great savings. Your satisfaction means the world to us, and we can't wait to serve you again!”
"NO NEED FOR PAYPAL CLUMSY, TIME CONSUMING"
“Thank you for your feedback. We’re sorry to hear that your experience at checkout was frustrating. Please note that we offer several payment options besides PayPal, including debit and credit cards, Apple Pay, and Google Pay. We hope one of these alternatives will make your future purchases quicker and more convenient! If you have any further questions or concerns, feel free to reach out.”
"Every time I reorder lenses it takes less than 5 mins. I won’t order from anywhere else"
“Wow, we are thrilled to hear this amazing feedback! It’s fantastic to know that our ordering process is so quick and effortless for you! Your loyalty means the world to us, and we’re excited to continue providing you with the best experience possible. Thank you for choosing OptiContacts.com!”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for sharing your concerns with us. To clarify, after you submit your insurance information, an insurance form will be ready for download once your package is delivered. This form can be used to manually file a claim with your insurance company. We truly appreciate your feedback, and if you have any other questions or need assistance with the process, please don’t hesitate to reach out.”