ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.04/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.26/5
Customer service:
4.24/5
Return/Replacement policy:
4.22/5

Verified
5/5

2024-09-25

Very handy

"I dont if it's cheap but it's handy"


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you find our service handy! Your support means the world to us, and we're always here to make your experience even better. Keep enjoying the convenience!”


Verified
5/5

2024-09-25

first time 30% code great

"I hope you allow me to use code again next year then Ill be back ordering. "


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that you loved using the 30% code for your first order. Your excitement means the world to us! While we can't guarantee specific promotions for the future, we always strive to provide our customers with amazing deals. We can't wait to see you back next year for your next order! Happy shopping!”


Verified
5/5

2024-09-25

EASY PEASY

"A VERY EASY PURCHASING EXPERIENCE AND THE BEST PRICES AMONGST THE ONES I SAW"


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a smooth purchasing experience and found our prices to be the best! Your satisfaction means the world to us, and we can't wait to serve you again!”


Verified
5/5

2024-09-25

Super quick

"Typed in- air optics into my engine. Needed fast lenses. Hoping to recieve in 4days. Recieved a almost 50% online discount as well."


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Wow! We're so thrilled to hear about your fantastic experience with us! It's great to know that you found exactly what you needed so quickly and that you scored an amazing discount! We truly appreciate your support and can't wait for you to enjoy your new lenses. Thank you for sharing your awesome feedback!”


Verified
5/5

2024-09-25

Text reminders

"Love the reminder texts I’m going to run out with a promo code. Makes it easy and makes sure I never run out "


Verified
1/5

2024-09-25

processing fee

"I was told the final bill was $222. However, after putting it into my credit card and authorizing the amount of $222 total, I was given a confirmation of $244? This is deceiving????"


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
3/5

2024-09-25

Processing fee joke

"Seems kind of unethical to price a product for a low price then make up for the actual cost with a processing fee. Even more unethical to admit that the only reason these companies do this is because everyone else does it too. "


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
5/5

2024-09-25

"Хорошая компания, заказ доставляют быстро, линзы качественные и носятся долго. Спасибо!
"


Verified
5/5

2024-09-24

AWESOME

"QUICK, EASY, CHEAPIER THAN THE COMPETITOR."


Verified
2/5

2024-09-24

Stop with the major discounts and then major processing fee!

"The price is completely misrepresented, causing me to then lose trust and shop around!"


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
5/5

2024-09-24

Fast Service & Great Discounts

"Had a question and the chat was very quick to respond. Ordered my contacts and love that it's fastest regular ship time - 3-5 business days! No complaints."


Verified
4/5

2024-09-24

Lowest Prices!

"Very easy to order. And you beat out 1800 contacts, price-wise.
I will keep ordering from you.
Thanks!
"


Verified
4/5

2024-09-24

Sneaky processing fees

"I was thrilled to be able to get my contacts under $205 which is what it costs through 1-800 Contacts. My total with Opti was $119, but after processing fee and tax it was $142. However, after the first order using the first timer discount code, using Opti will be no cheaper than 1-800 Contacts. 4 stars because I am a little bummed that in the end I won’t be saving money long term use, but pleased to save a buck on one order nonetheless."


Verified
2/5

2024-09-24

Annoying website

"The website was slow. It didn't respond well. It kept trying to add a free gift that wasn't actually free with my order. I had to delete everything and close it all because it wouldn't remove the free item and promo code. If I weren't careful I would have been charged full price.
Just very annoying.
"


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We're sorry to hear about your frustrating experience with our website. We aim to provide a smooth and efficient shopping process. Your feedback about the slow website and the issues with the free gift and promo code is valuable, and we will look into it to improve our system. If you still need assistance or have any questions about your order, please let us know how we can help.”


Verified
2/5

2024-09-24

Misleading Promo Pricing

"Sucked me in with a very low promoted price and then tacked on an astronomical "Processing Fee." Ultimately, OptiContacts is still competitively priced, but not to the degree they originally advertise. "


Rep reply posted 2024-09-25
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”