"I load my prescription and just order. Fast shipping and sometimes a free gift. I couldn't ask for better service"
"Very easy to order and was the best deal I could find for how much I am getting. No extra crazy costs at the end except the $11 processing fee but at least shipping was free and I got a major discount beforehand so again cheaper than the other options and website seems legit so far!"
"No discount for just doing one box "
"I felt that the contact price was competitive and I was going to be able to afford to see this year, and then you slapped on an extra fee. So I could not order the full year supply of contacts. It feels deceptive that you are doing that."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Was a little difficult to place my order and get the discount. "
"I enjoyed going through the site."
"Why is this needed? What's to process. This is a tricky, bogus charge!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"So far it’s been easy to place order. Hoping rest of experience is as good as first :)"
"Ordering contacts via website is easy and fast. Typically receive lenses in mail with 7 business days. Cheaper than using optometrist for the same lenses. Have had no problems in the past. "
"Prompt,reliable and inexpensive !"
"Easy ordering process with low contact lens prices but did not like having to pay additional $32.99 for "Processing Fee" which did not appear until I provided payment info. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Thank you for providing the coupon codes "
"It was not easy to place Verification ..... I tried about 5 times ....was ready to quit
when IT seems like it's OK .... but NOT EASY !"
"It was simple and easy to navigate."
"This was very easy and much more affordable than other websites"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We apologize for any confusion regarding the discount. We'll reach out to you shortly to assist and provide further assistance. We appreciate your understanding and patience!”