"Gracias por su servicio agradecida. Lo único que dice que el pedido de más de $99.00 es free shipping y me lo cobraron
"
" Gabriella in the chat was right. Every other online seller grifts even harder on their FEEs and TAXES. You guys are reasonable in comparison."
"Was going to order 2 boxes for $68 each. But if I bought two boxes they add a $112 ”processing fee”. If I order one box, no fee. So $80 for one box with shipping but almost $250 for 2 boxes?????? Really????"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”
"It was easy to order just have the prescription handy."
"Fantastic on all aspects of ordering"
"Hard to see where things progress"
“Thank you for your feedback. We understand how important it is to have a clear navigation experience, and we’re sorry to hear that you found it difficult to track your progress. We’re constantly working to improve our website, and your comments will help us make it better. If you have specific suggestions or need assistance with anything, please let us know.”
"When trying to process via chrome I kept getting error messages that you were unable to process payment. I switched over to seri and the payment went through. If you have limitation with browsers you should put that on your website."
“I'm sorry to hear that you experienced issues processing your payment with Chrome. It can be frustrating to encounter errors like that, especially when you're trying to complete a purchase. Your feedback is valuable, and we appreciate you bringing this to our attention. We will look into the browser compatibility issues and consider updating our website to provide clearer information. If you need any further assistance or have additional questions, please don't hesitate to reach out.”
"I couldn’t figure out why my total kept going up after I chose free shipping then I saw the “processing fee”!"
“Thank you for your feedback. I understand how unexpected fees can be frustrating, especially when you're expecting free shipping. The processing fee is necessary to cover certain costs associated with handling your order. We're always looking for ways to improve transparency and make the checkout process clearer. Your input is valuable, and we appreciate you bringing this to our attention. If you have any other questions or concerns, feel free to reach out.”
"Affordable, efficient , great customer service"
"Simple and easy order process.
Good first time deal.
We’ll see how fast they’re shipped. "
"I’ve used this site for years and it’s always my go to! Contacts are affordable and the process is quick and easy"
"Lowest price I could find, plus a free pair of shades, not bad"
"Love my bio- infinity contacts! "
"I found the contacts I needed at a great price. Everything was very smooth, nice website and nice selection of payment options. Will be recommending to others as long as my order arrives correctly."
"Very easy to use and order. Even with a processing fee (which goes up for each box ordered) the total price per box is less than the competitors. No rebate to fool with or forget about. Just easier. "
A rep from OptiContacts.com, KitsAndreaM, has responded:
“Thank you for sharing your feedback. We appreciate your recognition of our pricing transparency regarding fees and taxes. We're committed to providing a fair experience for our customers, and it's great to know that this stood out to you. If there's anything we can do to improve your experience further, please let us know. Your insights are valuable in helping us enhance our service.”