"I'm only ordering refills on my contacts on-line out-of-pocket to hold off on getting them though an optometrist/my vision insurance, since they only cover services every 24 months but only give you an 18 month supply. I don't remember which optometrist I saw 20 months ago at Visionworks so I had to just look up names and hope they just rubber stamp it. "
"Quick and easy, no hassle reorder"
"I reordered my contacts with just a few clicks which was nice."
"Great price and simple ordering process"
"I tried ordering same frame from another company and after 2 weeks they still are waiting for "service to pick them up." Brutal."
"I remembered I needed contacts, reordered them in minutes and got a huge automatic discount. Awesome!"
"I was happy to see the discount, and checked other sites for comparison and you were lower UNTIL I hit the purchase button and you added "Processing fees" of $17.95 Buyer beware..... Not happy about that. Takes the discount away. I did have the time that I spent on ordering to go find another so I just went with your company. Unfortunately your not honest with the pricing.."
"Ordering was easy and product available "
"Why is there a a$20 processing fee? I only noticed it AFTER I had hit "place order." "
“Thank you for sharing your feedback with us.
We apologize for any confusion regarding the "per box" fee. We want to clarify that the processing fee is a percentage of the product total, and it is displayed on the second page of the checkout process, right before you add your payment information. Our aim is to be transparent about all costs associated with the purchase.
We take pride in offering the best total price for our products, and to further assure you of our commitment, we provide a price match guarantee*. Rest assured, we strive to provide the best value for our customers.
If you have any further questions or concerns, please feel free to reach out to us. We appreciate your feedback and hope to serve you better in the future.
Thank you for choosing us!
*Conditions apply. Please refer to our website for more details on our price match guarantee.”
"Don't appreciate the adding of processing fees right before checkout. Should be advised in advance. "
"I have not ordered from this site before and I was offered 30% off for a first time order, I was shown a price, it was so great I opted to pay additional shipping for rush. I entered my RX info, shipping info and credit card number. It wasn't until I placed my order then the page updated and changed the amount, COUPON CODE REMOVED AND A POP UP THAT SAID *previous customer??? and then a confirmation of a higher amount then I agreed to pay. I did not agree to this higher amount and would have purchased elsewhere. What a joke! Even if you think I have ordered before that should have been reflected in the price BEFORE hitting pay, not after. I will be disputing this charge with my bank as it was not the agreed upon price."
“Thank you for bringing this to our attention.
We apologize for any confusion or frustration caused by the discount. We want to assure you that our discounts are genuine and available to eligible customers. It’s possible that there might have been a misunderstanding or issue with the application of the discount during the payment process.
To assist you further and ensure you receive the discount you were expecting, one of our agents will be reaching out to you shortly. We’ll be happy to help resolve this matter and make sure you have a positive shopping experience with us.
If you have any other questions or concerns, please feel free to contact us. Your satisfaction is important to us, and we’re here to assist you in any way we can.
”
"I really like the reordering process! I click the link from the text message and the link takes me straight to the reorder page. No looking up previous orders, trying to find the website, digging thru old emails....just one simple click. Plus the discounts are always great, as well AND the best discount is always calculated at checkout, I don't have to remember a silly code from the home page to type into a box. These folks could teach a thing or 20 to other online sites!"
"This is my 2nd time ordering form OptiContacts and they are great! Cheapest place to buy name brand contacts and they mailed fast!"
"Easy to order and less expensive than competitors."
"I shopped around and even with shipping the contacts were cheaper than anyone else."
A rep from OptiContacts.com, KitsAndreaM, has responded:
“It's understandable that verifying your prescription can be a frustrating experience, especially when you're trying to navigate insurance and refill needs. We appreciate you sharing your concerns, and it's clear you're doing your best to manage your eye care efficiently. If you ever need assistance with prescription verification or have questions about the process, please don't hesitate to reach out. We're here to help make your experience smoother.”